rljninja

Another update, if the Apple users stay on the same browser tab after a successful login they can login & out with no issues – if they close the browser or try a different tab they get the ‘Error An error was encountered while trying to authenticate. Please try again’ message.
If we send a password reset they can login again. If we click the ‘Delete Login Security tables and data on deactivation’ and deactivate/reactivate the plugin they can also login again. When trying to activate 2FA they are getting a times do not match error even though the 2FA activation screen shows matching times…..

Update: Have tried using Authy and still have the same issue….

Hi Peter

1. No migration – the site has been on the same server from origin

2. As far as I am aware both users are attempting to login using Google Authenticator

3. After resetting Wordfence both users are able to login normally just once, but subsequent login attempts receive ERROR: An error was encountered while trying to authenticate. Please try again.

4. There is no 2FA entry shown to enter recovery codes – login fails at the username/password entry.

One of the users has reset their Apple device, updated to latest OS and reinstalled all browsers and are still unable to login.

All other security plugins have been de-activated.

Regards
rljNinja

Hi Damian

Unfortunately I could not wait as site needed to go live, so ended up installing a different search plugin which was a shame as did prefer yours tbh.

Regards

Richard

Hi Damian

I have latest update of your plugin (1.3.3) and latest woocommerce update (3.5.7) and this issue has appeared on a clients website, pretty sure it was working fine until the last plugin & woocommerce updates.

I have tried de-activating/re-activating the plugin with no change.

Hope you can help!

• This reply was modified 5 years, 11 months ago by rljninja.