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Hi Icebear,
The link Abletech gave in first reply helped me alot. in the InMotion list, I chose the MySql option. I simply logged into the control panel and followed the directions. I was worried It screw something up but it was easy to follow and worked.

and Abletech, thanks again. That makes sense re wordpress not able to distinguish uses/admins the way youve suggested. I too have used wp for decades and never had that happen before!

Im actually having a play around with doing websites using straight html and css without the need for wordpress. I learned html back in the 90s. But when wordpress came along, you get caught up with doing it the easy way, which in some ways with wordpress limitations, isnt always the easy way! Take for example trying to add a script line to a page header, you have to have a plugin just to be able to do that When I can write it up in html within a minute! You cant change a theme that easy, without loosing all your settings. But if you can write html yourself, its a simple change in the style.css. But for now, Im still using wordpress, always will since I do websites for other organisations and since its the most known platform, I set it up in there so if I ever stop, someone else can take it over easier than trying to understand a hand-written website.

regards
Julie

Im not impressed that you mock and laugh at the horrid experience I have had, whether I have not understood everything or not.
Being sensible about this, I had a basic question regarding email addresses entered into WordPress, it seems you can enter a few depending on their role perhaps, because I can even show you the proof with the email I got verifying I had updated my email address. I was even getting the site notifications on it and can show that evidence BUT when the password was reset due to failed login attempts it sent it to one previously used that somehow was still in MySql. WordPress still had “that” one. I wont call it the “old” one since you mock my understanding of terminology. I see this as some sort of glitch. If there was a genuine support team I could show them this as it could be as Im saying, a glitch that they need to evaluate.
I stand by my comment that had Abletec not responded” How long otherwise would I have been hanging on here waiting for someone else to respond?
These are simple questions I had based on my level of experience.
Im over with this conversation and am grateful Abletech responded with a solution.

George, I was confused between wordpress.com and www.ads-software.com either way, despite www.ads-software.com being volunteers, I found nothing to help me in the way of a basic wiki/support section with a serious wordpress issue that locked me out of being able to administer my wordpress website other than to come on here. So glad Abletec responded with a link from InMotion on how to deal with it. Volunteers or not, they should at least have a wiki/support section that would cover these serious issues since they do provide the platform. A concern is that wordpress decided to lock me out and sent a reset password to an OLD email. The email in wordpress as admin is my current active one that gets the site notifications but not the password reset?. It should not have happened. I had to edit the MySql database user information to get back in. I could still be locked out had Abletec not replied. The whole horrid situation now has me interested in looking at alternate platforms.

Thank you very much for letting me know this and taking the time to help. I will get in touch with InMotion and request them to do a backup and reset the password for me. I will let you know if I am successful.
Much Thanks

Julie