I just submitted again.
Here’s the email I got, just like last time I submitted a support ticket from the website:
Hello xxxxxxxx,
This is an automated reply to let you know that we have received your email.
You can expect to hear back from the support crew within one business day from Monday through Friday.
While you are waiting on a response, you may be interested in consulting our knowledge base for possible answers to your question: Pre-sale question | Upgrade to Hueman Theme Pro – Still Waiting – @ro78727
Thank you, we will be with you shortly!
Your satisfaction is our #1 priority.
The crew @presscustomizr