robelemental

Hi @interciencias

Glad you reached out.

You may need to flush your permalinks–you can do this by logging in to your WordPress Dashboard. Navigate to Settings > Permalinks from the sidebar menu, and re-save your permalinks by clicking the Save Changes button at the bottom of the page. This will flush and re-save your permalinks, which can help to resolve lingering issues of this type.

Next, check out the Caching Guide to exclude the plugin from caching as this can affect the the event pages and calendar. There are links to specific cache plugins. Also review this Caching Basics guide for a lists of folders to exclude.

Please let us know how it goes.

Best,
Rob

Hi @stepphosensteph

Glad you reached out. You can translate any text string provided by our plugins using the Loco Translate plugin.
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There’s an article at?https://theeventscalendar.com/knowledgebase/k/managing-translations-with-loco-translate/?showing how to use it properly.
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Please note that the “Add to Calendar” string will be on the Events Calendar free plugin, so you’ll need to select that plugin when using Loco Translate.
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Please let us know if you need any additional help.

Best,
Rob

Hi @r3ddog

Glad you reached out.

We’ll need more information on the issue, but it sounds like you are looking at the WordPress dashboard under Events and no events are listed.

Follow the steps in this Conflict Testing guide exactly as instructed to eliminate any possible conflicts from other sources.

Also make sure the site is using the recommended PHP version, and check the Cache Settings.

Please let us know how it goes.

Best,
Rob

Hi @ka1j

Glad you reached out.

By default, the calendar only shows current and upcoming events.

Please review our Past Events guide for options on showing past events.

Best,
Rob

Hi @arakz

Glad you reached out and thanks for the feedback!

You may be able to do that with some customization on the view. We offer limited customization support but we have a number of articles to help point you in the right direction. Check out this Customization Guide for requirements and links to template files.

Best,
Rob

Hi @torkeller

Looking at the screenshot you linked shows the coordinates fields. It matches the screenshot found in our Troubleshooting Google Maps.

The coordinates found in your screenshot also match Google Maps for that address.

If the screenshot is not of your site, and those fields are missing, you may have a conflict on the site. Follow the steps in this Conflict Testing guide exactly as instructed to eliminate any possible conflicts from other sources. Make sure to use the WordPress 2020 theme (a non-Full Site Editor theme).

Best,
Rob

Hi @roberthemsing

Glad you reached out.

Please go through the steps below to isolate performance issues to help narrow down the cause.

First, follow the steps in this Conflict Testing guide exactly as instructed to eliminate any possible conflicts from other sources.

If you have narrowed it down to a specific plugin, you’ll want to disable all plugins except The Events Calendar, or any other the plugin in question. Make sure to use the WordPress 2020 theme.

Install Query Monitor and load the page with the issue. While on the page, click on the queries menu in the Admin Toolbar at the top of the page. This will open a menu. Inside that menu, click on the Queries tab. The list of queries on the tab will help with further research.

If the queries involve the Events Calendar, please let us know.

And if you are a premium user, please reach out to us via your Account and submit a support ticket.

Hi @excitedeye

Glad you reached out. The Events Calendar provides support via the premium ticketing system, and through the free forum threads. Please be aware plugin support does not schedule or setup meetings.

As a premium user, please reach out to us via your Account so we may further assist you.

Best,
Rob

Hi there,
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I’m happy to report that we’ve recently?released an update?that should solve one or more issues that you reported with The Events Calendar and Elementor! Head over to your site and make sure all your event and ticketing plugins are up to date.
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If you have any further issues with this, please feel free to open a new thread.
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Thank you for your patience as we worked through this.

Hi @mongaya12

Glad you reached out.

That’s odd, most of our guides have the name in the URL so I’m not sure which article you are referring to. To better navigate our guides, start here on our main Knowledge Base page, then use the search bar to find help on specific topics.

Here’s a link to the Configuring Filter Bar to start with.

Best,
Rob

Hi @sliderx3

Thanks for reaching out. We offer limited customization support but in the Knowledge Base there are guides to help point you in the right direction. Check out the Customizing The Events Calendar guide for details on requirements and further assistance.

Best,
Rob

Hi @womenpm

Looks like you have licenses for our products and are eligible for premium support. Please log into your Account and submit a ticket so we can assist you further.

Best,
Rob

Hi @phoebest

Glad you reached out. With the Event Tickets built-in payment platform, Tickets Commerce, the ability to add tax to tickets is not possible. And you are correct, you may include it in the ticket price.

Best,
Rob

Hi @roundaboutweb

Glad you reached out. While we offer limited customization support, there are guides in the Knowledge Base to help point you in the right direction.

Start with the main Customization Guide for articles on requirements and locating template files.

Best,
Rob

Hi @haki1988

Glad you reached out.

Check out this guide on Subscribing to and Exporting Events where you’ll find code to remove the links.

I hope this helps.

Best,
Rob