robertad92

Hi @doublezed2 ,

the Payment Plugins for PayPal WooCommerce plugin support team helped me resolve the issue. Thank you for your assistance and patience regardless.

(Could I please ask you to remove the WooCommerce code report from my previous post, as it contains information and URLs related to my site? Thank you!)

Hello @shahzeenfarooq

Thank you for your prompt response.

The field where I should enter the refund amount is greyed out and not clickable, preventing me from inputting the correct amount. I have tested this on multiple orders with different amounts, but the error persists each time.

I have attached screenshots of the issue: https://imgur.com/a/NUSOjkK

along with the WooCommerce report for your reference.

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Thank you

Thank you @inpsydekrystian for the assistance. I have contacted you through the support page you linked me.

Hello @inpsydekrystian ,thank you for your response.

I can confirm that the “Require final confirmation on checkout” setting is enabled. Our checkout process works as follows:

• A “Quick Payment” section with PayPal Smart Buttons
• A form for entering shipping and billing details
• Shipping options: 1) InPost pickup point or 2) home delivery
• Payment options: PayPal
• A “Proceed to PayPal” button to complete the order

The issue occurs specifically when customers use the PayPal Smart Buttons.

If they follow the normal flow—filling out the form, selecting the InPost pickup point, and then clicking “Proceed to PayPal”—the order processes correctly, and if a pickup point isn’t selected, an error is triggered as expected.

However, when using the PayPal Smart Buttons, even if they select a pickup point, the payment goes through, but I don’t receive the necessary shipping information to generate the InPost label.

I’ve also tried disabling the Smart Buttons, but this ends up disabling the “Proceed to PayPal” button as well, which is problematic for the regular checkout flow.

Could you please advise on how to ensure that the InPost pickup point details are properly passed along when customers use the PayPal Smart Buttons?

Thank you for your help!

@fenomics I’m glad it worked for you!

Unfortunately, I’m still experiencing the same issue on my site even after the update.

Hello @gurpreetk1 ,

I just wanted to add that I’m experiencing the same issue as mentioned in this topic. I’ve encountered this problem on three different sites and I thought it would be helpful to report it.

I hope we can find a solution soon.

Thank you!

Hi @shameemreza ,

thank you for you suggestion! I’ll definitely check out the plugins.

All right, thanks for the clarification! My colleague confirms we exceed 100 products, likely causing display issues. We will discuss the plugin purchase with our client and sincerely thank you for your support.

I’ve recently consulted with the person responsible for configuring our plugin, and according to their feedback, the plugin isn’t displaying any errors. When completing the fields on the interface, the feed is generated successfully, but unfortunately, it lacks product information.

Our immediate need is to obtain a feed containing all products currently listed on our e-commerce platform, to link seamlessly with the Merchant Center.

Thanks

Hello?

All right, thank you!

Hello…?

Okay, thanks for clarifying that. How about the payment issue?

Thank you!

Hello,
I’m really sorry to bother you, but I still can’t solve the problem.

I contacted the ActiveCampaign support and they told me that you should have the necessary API logging to determine exactly what caused the issue.

Can I contact you privately or via email?
I’d like to send you the full AC support message.

Thank you

Hello,
all right, thank you anyway.

Have a nice day