robertcroydon

Hi Adam

Thank you for your quick reply and help! We’ll continue to monitor this for any further instances of this issue.

Many thanks

Hi Adam

Thank you for your reply and for explaining some of how it works which which is useful to know as it the post smtp product you mentioned for future reference.

“1. in WP Mail Logging plugin – does it say anything else than “Failed” in “Error” column (like e.g. specific SMTP error or similar) and what it shows for those failed e-mails in “Headers” line (you can see it after clicking on “eye” icon next to such e-mail)?”
Unfortunately, when I clicked the resend icon it successfully sent and the log entry was updated. This was for some reason a ‘one off’ and all other instances of missing emails checked do not show in any logs. It also appears the ‘WP EMAIL LOGGING’ log is not complete and there are numerous instances of no entry for an email that was successfully sent out. Is this a concern and should we remove it or re-install it (this was installed after we found mail missing so is not the cause)?

“2. Since you installed WP Mail SMTP plugin – is it free or pro version? If it’s pro – it also includes another Email Log so what does it show in that log?”
This is the pro version, we had no choice because this version is required to talk to AWS SES. Nothing is shown in this log for any of the missing emails.

“3. If the WP Mail SMTP is a free version, could you install additionally yet another plugin (temporarily)? Specifically this one”
An interesting idea thank you, but the WP Mail SMTP is not the free version (and it seems we would also need the pro version of POST SMTP to try this with AWS SES).

Interestingly we have not had any more examples of missing emails since they were processed last Monday 2 days ago, so awe have not had any new examples to examine. We will obviously continue to monitor closely to see if the issue is still recurring.

Thanks again again

Hi Luis

Thank you for your response.

“Could you verify if the issue happens just for certain customers? Would it be possible to gather more info about the destination email service provider for this customers? This information can help identify any restriction at the email server level.”
This is not for certain customers only. The ‘WP MAIL LOGGING’ plugin lists those marked as ‘failed’ and has a resend option. When I click the ‘resend’ option the mail is successfully sent (and then appears in the ‘wp_email_log’ table in the DB with the other mail successfully sent’.
The only service provider we are using is AWS SES, and we have already contacted support and confirmed this missing mail has not been sent to them.

“In the email log tool, can you identify which destination email providers are you having issues with? Same as the first point, it will help determine if this is an issue related to a server restriction.”
The only service provider we are using is AWS SES, and we were previously using the default setup which had the same issue.

“Is it possible to configure a different email account in the WP Mail SMTP plugin? Preferably an email account from another provider, to verify if this is related to the email account used.”
We don’t have another provider at hand but will set something up if necessary. However, I think you may agree this should not be necessary since the same issue existed before we installed the ‘WP Mail SMTP’ plugin and switched to the AWS SES provider (and was the reason for making those changes)?

“Also, to determine if this is a Forminator specific issue or a site issue: Could you test the password recovery feature several times and check if you get the email each time you action it?”
I have tested the password recovery email over 30 times and did not find an instance of the email not being sent. It could be more likely the issue is with the Forminator functionality, however it is also curious that we have seen missing emails show in the ‘WP MAIL LOGGING’ plugin log (but not anywhere else other than in the Forminator submissions).

Note: we are not sure if the server was ever sending all customer enquiries to us, and we only performed these actions last week in an attempt to fix this missing mail problem

• installed the ‘WP MAIL LOGGING’ plugin.
• installed the ‘WP Mail SMTP’ plugin and switched (from the default send setup) to use AWS SES.

We look forward to hearing from you at your earliest convenience.

Many thanks

Hi Patrick – Thanks a lot. That worked. Much appreciated.

Its the second case. I think i can extract the value from the cookie but what is the format for inserting this value into the hidden field? Using a $ or what?

Hi – Thanks. I have added the form to a page (https://vinyl-wanted.com/contact-vinyl-wanted-at-vinyl-wanted-com/?gclid=ABCDE12345) and got a cookie called gclid with a value for example “ABCDE12345” for example. How do I get this value into the query string of the hidden field?

Any help please to the above?