Rob C.

Hi there @testerdevelopertest

To clarify, have you followed the steps outlined here to set up Apple Pay with your Stripe extension?

The link that you have shared doesn’t have a completely accurate set of instructions if you want to use Stripe’s Apple Pay using our Stripe for WooCommerce extension.

Also, please keep in mind that those buttons will only show if you’re using an Apple Pay compatible device. A current list of supported devices and browsers can be found here.

Please follow the instructions I provided, and let us know if you find any hurdles along the way.

Let us know!

Hi there @spwebdude,

If the issue is exclusively happening on the product pages (and not on the cart page — where the buttons show properly), I would suspect this issue to be coming from your theme.

Can you please try using a default WooCommerce theme such as Storefront and see if that works?

If you have just recently updated WooCommerce, another thing to check would be your WooCommerce database version (you can see it in WooCommerce > Status). Your database version must be the same as your WooCommerce version. If you are seeing different versions, please make sure you have a full backup of your site, and update the WooCommerce database by going to WooCommerce > Status > Tools > Update database.

Also, please make sure all of your pages are using HTTPS (not only your cart/checkout pages).

Lastly, if none of that helps, please check for any browser errors on your product pages and get back to us with your findings. Here’s how you can check for errors in the browser’s console: https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

Let us know!

Hi there @amandaa07

We might need some more detailed information and screenshots to get a better understanding of what might be causing this. For this reason, this request might be better handled via ticket.

Can you please open a ticket with us in the following link? Please make sure to include your system status report when creating it.
https://woocommerce.com/my-account/create-a-ticket/

Also, we have heard about this happening in the past for sites during high traffic sales periods (i.e. Black Fridays and holiday seasons). Could it be the case that this happened during a high-traffic period with many orders being processed at the same time? If that was the case, please include it in your ticket.

Let us know via ticket and we’ll be more than happy to help with the next steps.

Take care!

• This reply was modified 4 years ago by Rob C..
• This reply was modified 4 years ago by Rob C..

Hi there @wprob7

Just to clarify, are you using Facebook for WooCommerce to sync your products to your catalog, or a different extension to integrate your WooCommerce shop to Facebook?

If that’s the case, can you please let us know the version that you currently have installed?

Thank you!

Hi there @ak2447

We don’t have any similar issues being reported at the moment. I have just double-checked and I can see the Marketing and Analytics sub-menus on a clean test site.

With that said, there are a couple of things that I would look into and that could be causing this:

* A conflict with one of your existing plugins (especially if you have caching and/or security plugins installed);
* Issues with your .htaccess.

To confirm if the problem is due to a conflict, you can use a staging site and follow the steps outlined here to perform a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If the problem persists with only WooCommerce and a default theme (such as Storefront) active on your site, please check for browser errors to see if anything points to an issue with .htaccess. Here’s how you can find browser errors: https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

If you do find any errors, please circle back to us with more information on those, and we’ll work on finding the next step here.

Take care!

Hi there,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include your system report (WooCommerce > Status > Get system report), as well as a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thank you,