robertom99

I experienced the very same problem. It looks like it was caused by PHP opcache being enabled. After force-expiring the cache, the crash disappeared and the WP Admin panel showed up as expected.

Hi,

this is the actual error that showed up out of a sudden:

“cURL error 6: Could not resolve host: api.getgo.com”

To find out, we had to do some deeper inspection of the return value of the wp_remote_get() call. This is how we retrieved the above error message.

if (is_wp_error($json_feed)) {
error_log($json_feed->get_error_message());
}

What I am suggesting, is to provide more thorough error messages where possible, to ease debugging. There’s no actual/open issue with the plugin not working for us at this moment.

Another thing that would have been nice: The cache was invalidated after 24 hours, but retrieving new data failed. From that moment on the website user is seeing an error message; seeing the old data instead would have been a better user experience.

Roberto

Hi, thanks for your response. After spending some more time on that issue, it seems I got that resolved.

Simply pressing the “Click here to get Auth and Key” button was of no help. The visible authorization key did never change, even though one could follow the browser following a couple of redirects (authenticating on citrixonline.com, northerbeacheswebsites.com.au).

What I now did was clearing the key first, plus saving the settings. And only after reloading the settings page to confirm the value was removed, I pressed the “Click here to get Auth and Key” button again. This time it put a new key into the first line edit. Et voilà, it works. So it looks a bit, like there’s some issue with the behaviour of the button when some re-authorization is happening, that can be workaround.