Robin Joshua Del Mundo

Hi @tberneman ,

Glad you reached out! Happy to help.

Moreover, please excuse the slow turnaround here as well.

You’re running into a bug that our development team is aware of. You can view the bug report in here — https://feedback.givewp.com/bug-reports/p/venmo-qr-code-modal-loads-too-high-on-the-classic-form-template. I’ve added this ticket into the report so that our product team can be made more aware of it and when a fix for it has been released, we can reach out and update this post.

We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see.

Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

While we work on a fix for it, for now, you can switch to the Multi-step or Two Panel template to avoid this issue as those templates minimize scrolling.

Please let me know if you have further questions.

I’m always happy to help!

Hi @mahyulan ,

I’ll mark this ticket as resolved because we found out what was wrong. While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

As soon as a fix for this one has been released, I’ll update this post.

Thank you for choosing GiveWP!

Have a pleasant day!

Hi @stevendigital ,

I’m glad you reached out because I know exactly how to help you with that situation.

Moreover, please excuse the slow turnaround for this one.

I’m truly interested in more specifics on what exactly you’re looking to do here, and we can definitely help to see if GiveWP is a good fit. Much of what you are looking for is readily available. The fastest way to get that feedback might be on a screen share call. Our team would love to schedule a call with you to hear more about what exactly you are looking to do.

With that said, I’m marking this one as resolved.

Should you have further questions, you can simply reply here, and I’ll be happy to hop back in.

Thank you for using GiveWP!

• This reply was modified 13 hours, 37 minutes ago by Robin Joshua Del Mundo.

Hi @mahyulan ,

Glad you reached out! Happy to help.

Moreover, please excuse the slow turnaround here.

I understand where you’re coming from. Oftentimes, it can be challenging to edit certain aspects of the forms made using the Visual Form Builder using CSS.

Currently, there is no easy way to edit the hover color of the buttons in the Visual Form Builder. However, there’s a feature request for what you’re asking about:?https://feedback.givewp.com/feature-requests/p/visual-form-builder-there-should-be-a-setting-to-change-the-hover-colors-of-the.

We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see. I’ve also linked your ticket internally, so if this feature request is developed, we can reach out to update you.

Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

For now, you can use this CSS to accomplish that.

.givewp-donation-form__steps-button-next:hover{
  background-color: yellow; /* change this to your preferred background color*/
  color: blue; /* change this to your preferred text color */
}

You still have to edit the hex values to your preferred color, but that should give you some rails to run on.

Take note that this doesn’t affect the arrows on the buttons, and it can be difficult to style them. My main advice would be to just hide them using this CSS:

.givewp-donation-form__steps-button-next:after{
  display: none;
}

Another way to attack this would be to use the CSS filter property and change the buttons colors on hover, as you’ll be able to include the arrows using this option. It can be more difficult, however, as you’ll have to adjust the filter properties properly to get the proper color that you want. You can read more about that in here — https://www.w3schools.com/cssref/css3_pr_filter.php.

Finally, you’ll have to enter these codes on the Custom Styles section of the design tab, as you can see here — https://share.zight.com/v1uqJj91. This encapsulates the CSS code to the form itself so that your other forms will not get altered.

Please note that these code snippets are provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

You can read more about this in here — https://givewp.com/documentation/core/give-forms/visual-form-builder/#designing-your-form.

Please let me know if you have further questions.

I’m always happy to help!

Hi @tberneman ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi @mrprainx ,

Glad you reached out! Happy to help with this one.

Yes, we were still getting reports of the Donate Now button appearing on Multistep and Two Panel forms. You can view the report in here — https://feedback.givewp.com/bug-reports/p/the-donate-now-button-doesnt-disappear-for-when-paypal-donations-is-selected-in.

You can use this workaround for now to hide the Donate Now button if the donor is using one of the PayPal buttons on your form:

section.givewp-layouts.givewp-layouts-section:has(li.givewp-fields-gateways__gateway--paypal-commerce.givewp-fields-gateways__gateway--active)~button {
    display: none !important;
}

Here is a screenshot of where you would add this on any visual form:

Please let me know if that works out for you!

Meanwhile, I’m here if you have further questions or other concerns.

I’m always happy to help!

Hi @wealthy ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi @dadoonan ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a wonderful day!

Hi folks,

WP Activity Log released a new update which addresses this issue. You can update the plugins to the latest versions to resolve this.

You can view their changelog in here https://www.ads-software.com/plugins/wp-security-audit-log/#developers.

With that said, I’m marking this one as resolved.

Thank you for using GiveWP!

Have a wonderful day.

Hi @mahyulan ,

Glad you reached out! Happy to help.

You’re running into a bug that we’ve discovered recently wherein that specific error message that you pointed out is not a part of our POT file and is therefore not translating.

You can view the bug report in here — https://feedback.givewp.com/feature-requests/p/enable-translation-for-validation-error-messages.

I’ve added this ticket internally so that our product team can be made more aware of this issue. You can check out the link for any progress that our team has made on the issue.

Our feedback site is designed to be the single source for all updates on particular issues. If any movement has happened, it will be displayed there for both the public and our team internally.

If specific feedback only has a handful of votes, that influences the priority we place on it. The more votes, the faster things get worked on!

Currently, we also don’t have a workaround for this one at the moment. The good news is that it is only visual and will not prevent donations from coming through.

While our developers work on a fix, I’m here for further questions or other concerns!

I’m always happy to help!

Hi @minnalina ,

You came to the right place, I’m happy to help you resolve that.

The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard. You can find that in here — https://dashboard.stripe.com/webhooks.

You can click this button to add the endpoint — https://share.zight.com/Kou8Xklo.

Then paste the endpoint URL in here — https://share.zight.com/yAueNzD9.

In there, you need to configure it to receive the following events:

• checkout.session.completed
• payment_intent.succeeded
• payment_intent.payment_failed
• charge.refunded
• customer.subscription.deleted
• customer.subscription.created
• invoice.payment_failed
• invoice.payment_succeeded

Our documentation (with screenshots!) on setting up the webhook is here:
https://givewp.com/documentation/add-ons/stripe-gateway/#connecting-stripe-and-your-webhook-required.

If the webhook is correctly configured, you should see a record in the logs at Donations → Tools → Logs → Stripe for every event at Stripe (going forward).

Here’s a quick video explaining how to see what’s happening from Stripe’s side:

password: webhook
https://shortnit.com/stripewebhooks

You’ll need to manually go through and mark the older ones made before the webhook was active to complete, using your Stripe account to cross-reference.

Please let me know if you have further questions.

I’m always happy to help!

Hi @tberneman ,

You came to the right place, I’m happy to help you resolve that.

This might be a plugin conflict.

Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations → Tools → Logs. Click the eye icon next to any recent error message, and then copy and paste the full error message in your next reply. Here’s a screencast on how to get error logs: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

This will give us more details about the error.

Furthermore, please send along your System Info.

Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

That will give me some more context to be able to help.

Hi @gioghersi ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi @juanjome ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi @heathern ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Thank you for sending your error logs @orlandofatix ! Although, this might be a different issue than what the original poster of this ticket had. Can you create a new ticket for this one? I’ll be happy to continue the conversation in there.

Thank you for using GiveWP!

Have a great day!