Wholesale price in the cart does not show the wholesale discount price

Hello there,

Thank you for contacting us and informing us about the issue you have encountered in your store.

We have carefully reviewed your message, screenshots, and the page you shared above. Respectfully, the issue you described above seems unusual.

Therefore, we have thoroughly investigated our plugin but were unable to replicate the issue on our end.

No worries; we are committed to helping you resolve this. Could you please open a ticket in our dedicated support center?

This will allow our support team to investigate the issue further and provide an effective solution.

Wishing you a fantastic day ahead!

Best regards,
Tarek Aziz

• This reply was modified 3 months ago by Tarek Aziz.

Kind regards.
I have received the response from technical support in ticket #9097, which indicates the following:

“Thank you for reaching out to us.

It appears to be a minimum quantity issue. When you set a minimum quantity, the cart page must reflect that quantity when you add the product to the cart.

Please watch the video below for more details:

=> https://www.dropbox.com/scl/fi/5fzs6ix69319nao3ftpry/whols-7-8-24.wmv?rlkey=bajn7yson243mzkpzy8rdfmy4&st=41fjdgx8&dl=0

Thanks,
Support Team

Regards,
Saidul Islam”

As indicated in the email, I have adjusted the minimum quantities, but now another problem arises in our store:

When the product is added to the cart, for example a product that I put as an example:
https://avemariamerida.com/producto/candongas-redondas-pintadas-gold/
In the links you can see the prices for regular customers and another for mayositas,
You can also see the plugin configuration,
normal account
https://avemariamerida.com/wp-content/uploads/2024/07/precio_cliente.jpg

Wholesale Account:
https://avemariamerida.com/wp-content/uploads/2024/07/precio_premium.jpg

Configuration camture:
https://avemariamerida.com/wp-content/uploads/2024/07/conf_plug_wools.jpg

In the case of a wholesaler, when adding to the cart it now adds the price that is subtracted as a wholesaler and not the price that would remain with the discount, it also sent a screenshot of the cart.

cart as a wholesaler
https://avemariamerida.com/wp-content/uploads/2024/07/carrito_premium.jpg

Just so that you can directly verify what it looks like, I have provisionally created an account for you as a wholesaler, so that you can observe the failure.
I created the account at:
[removed by moderator]

so you can verify for yourselves

If your policies do not allow you this way, then you can create an account as a wholesaler and I will approve the account.

I would be grateful if you could help me solve the problem, Thank you very much Again

• This reply was modified 3 months ago by Steven Stern (sterndata). Reason: offered login; edited and removed

@els0974

 Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

Kind regards.
Thanks to The HasThemes Support Team

I would like to know how I can so that the price of the product with a wholesale discount appears in a wholesaler’s cart, since in my case the normal price of a product appears, but the discount is in the subtotal, but in the shopping cart the product the price of the normal product appears.

He sent a screenshot of a shopping cart where the price of the complete product is seen but it is discounted in the product item.
https://avemariamerida.com/wp-content/uploads/2024/07/carrito_premium_precio_full2.jpg

If your policies do not allow you this way, then you can create an account as a wholesaler and I will approve the account.

I would be grateful if you could help me solve the problem, Thank you very much Again

Hi there,

Thank you for your responses.

Please note that this forum doesn’t allow the sharing of login credentials.

Therefore, I kindly request that you continue our conversation through the ticket you created in our dedicated support center ??

One of our support representatives has already responded to you via the ticket.

We look forward to your kind response on our support portal.

Best regards,
Tarek Aziz

Hi @els0974,

I hope everything is going well.

It’s been a while since we last heard from you. Therefore, I wanted to follow up on the status of this thread. I hope the issue you encountered has been resolved by now.

For the time being, I have marked the thread as “Resolved.”

If you need any further assistance, please don’t hesitate to let us know.

Our support team would be more than happy to assist.

Wishing you all the best!