Marcin

Hi @alex_stoiu!

The receipts are sent only when apply_filters( 'wc_stripe_send_stripe_receipt', false ) returns true. It means that you are using a filter such as add_filter( 'wc_stripe_send_stripe_receipt', '__return_true' ) or similar somewhere on your site. Please search the code snippets and plugins on your site and remove the filter.

Alternatively, if you cannot find the filter, you could add one such as this: add_filter( 'wc_stripe_send_stripe_receipt', '__return_false', 999 ) which should override the existing value.

Hope this helps!

Hi @kevbot1!

Thank you for reporting the error!

Do you have any plugins that allow you to edit the checkout fields installed and hide the input field for the second line of address? If so, showing the second address line again at your checkout should help with the issue.

Alternatively, if you’re not using the Giropay/Sofort payment methods, you can switch back to the old WooCommerce Payments checkout element by following the steps here: https://docs.woocommerce.com/document/payments/additional-payment-methods/#section-7

This is not an intended experience and I have raised this issue with our developers who should look into it soon.

Hope this helps!

Hi @nexthitwins

I was able to receive shipping rates for Canada on your site, but in case something is still not working, you might need to have a look at how your shipping zones are configured in WooCommerce.

You can enable extra data logging for WooCommerce by navigating to WooCommerce > Settings > Shipping > Shipping options and checking the box labeled Enable debug mode.

Then, when you try to checkout with a Canadian address, you will see a notification on the checkout page with a shipping zone that the customer was matched to:

You can also enable WooCommerce Services debug logging under WooCommerce > Status > WooCommerce Services. The debug messages will be displayed on the checkout page, similar to the above.

If the problem persists, feel free to reach out again!

• This reply was modified 5 years, 4 months ago by Marcin.

Hi, we released a hotfix and updating to 1.6.14 should fix the problem.

@ranone We released an update today which adds the compatibility tag and should get rid of this message

Hi @ranone,

We will soon release a small update here that will address this message.

In the meantime, we tested the plugin with WooCommerce 3.6.x and it is still compatible, so you should be safe to update it.

Hi @missodessa

Thanks for reporting this. Could you confirm the version of the WooCommerce plugin that you’re using? We suspect it’s occurring in versions that are older than 3.1.1.

We opened an issue to track the fix at https://github.com/Automattic/woocommerce-services/issues/1579, but meanwhile, we suggest updating WooCommerce core to fix this.

Could you share the debug output you see on the checkout page when you encounter the problem?

Also, could you share the dimensions/weights of the products and the dimensions/weights of the configured package?

Hi @zanza321

Do you have any packages configured under WooCommerce > Settings > Shipping > WooCommerce Services?

If the packages are configured in the plugin settings, could you enable debug output under WooCommerce > Status > WooCommerce Services? With this, you will see some extra data while checking out the products, which might help us with debugging of this issue.

> Is the new algorithm calculating off the assumption the products are a rectangle?

Yes, the algorithm assumes that the products are rectangular.

And you’re right, at the moment the best solution would be to experiment with the product dimensions.

Hi @klishb,

We introduced a new geometry-based algorithm for box packing about a year ago. Rather than calculating the overall volume, we try to rotate and combine the items so they fit into the provided boxes. In general, this approach proved to be more accurate than the volume-based calculations.

However, in this case, your items should fit into a Medium Flat Rate box, so this seems to be a bug. I put the issue on our radar and we are going to address it.

Thank you for reporting this!

Hi @pawdl

Could you make sure that your store currency is set to USD? Live shipping rates are only available to the stores using that currency.

Also, if you activated and connected the plugin after the 23rd of October, the live rates functionality will not be available as we have discontinued this service.

Hi @sterndata

Thanks for reporting this! I opened an issue here: https://github.com/Automattic/woocommerce-services/issues/1529. We should be able to fix it soon!

Hi @megansageek,

Are you using any custom packages configured under WooCommerce > Settings > Shipping > WooCommerce Services? If so, are they marked as envelopes (this is indicated by the envelope icon next to them)?

USPS does not return tracking numbers for envelope rates. We only request and return envelope rates if the package used is defined as letter and its dimensions fit the dimensions specified by USPS at https://www.usps.com/ship/preparing-domestic-shipments.htm

Hi @newmoongvn

From your logs I see that your site has problems connecting to our server.

Could you try disabling other plugins and themes except for WooCommerce, Jetpack and WooCommerce Services and see if the problem still persists? If it does, the issue might be with your hosting services and you might have to contact them.