robwine

glad you managed to solve it. Yes, that’s right. The documentation doesn’t mention that first you have to Enable Coupons on the WooCommerce settings page. If this is done it should then work.

I have managed to submit a request (using Incognito mode let me get onto the support page). Thanks for your help.

Thanks. Unfortunately I can’t seem to get to the right page. When I log-in on the woocommerce site I am redirected to my wordpress.com profile and under support/help the only thing I can do is contact the forum. Am I doing something wrong?

Hi,

Thanks for getting back to me. Please find below the screenshot from my order notes:

Here is the status report:

` WordPress Environment

WordPress address (URL): https://woldswineestate.com<br>Site address (URL): https://woldswineestate.com<br>WC Version: 8.2.1<br>REST API Version: ? 8.2.1<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.1.24<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 3000<br>PHP Max Input Vars: 30000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.41-log<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (42)

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WooCommerce Stripe Gateway: by WooCommerce – 7.6.1<br>WooCommerce Square: by WooCommerce – 4.2.2<br>WooCommerce: by Automattic – 8.2.1<br>Yoast SEO: by Team Yoast – 21.4<br>WP 2FA - Two-factor authentication for WordPress: by Melapress – 2.5.0<br>WP Fastest Cache: by Emre Vona – 1.2.0<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WP Mail SMTP: by WP Mail SMTP – 3.9.0<br>Backup Duplicator & Migration - WP STAGING: by WP-STAGING<br>WPStagingBackup – 3.0.6

WPForms Lite: by WPForms – 1.8.4<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.9 Inactive Plugins (1)

WooCommerce Tiered Price Table (Premium): by bycrik – 3.6.2 Must Use Plugins (2)

1&1 Product Subdomain: by 1&1 – 1.1.0<br>WP STAGING Optimizer: by René Hermenau – 1.5.3 Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #2697 - /shop<br>Basket: #2698 - /basket<br>Checkout: #2699 - /checkout<br>My account: #2700 - /my-account<br>Terms and conditions: ? Page not set Theme

Name: GeneratePress<br>Version: 3.3.1<br>Author URL: https://tomusborne.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: – Square

Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-25 13:45:14 +01:00<br>Options: ?<br>Notes: 196<br>Onboarding: completed Action Scheduler

Complete: 1,582<br>Oldest: 2023-09-23 21:27:07 +0100<br>Newest: 2023-10-24 20:22:42 +0100

Failed: 45<br>Oldest: 2023-02-15 14:24:25 +0000<br>Newest: 2023-10-20 21:16:03 +0100

Pending: 11<br>Oldest: 2023-10-24 23:03:50 +0100<br>Newest: 2023-10-30 16:00:31 +0000 Status report information

Generated at: 2023-10-24 20:24:07 +01:00<br>`

I hope that helps. Do let me know if there is anything else that you need.

Cheers,

Rob

Hi, I am seeing this issue too. I have just installed the plugin and some woocommerce emails are logged but some are not. I do not have a definitive list but I placed a new order for which I as admin received the new order email – but this was not logged. I am using WP Mail SMTP Lite with my IONOS smtp.

All latest versions.

Cheers,

Rob

• This reply was modified 1 year, 1 month ago by robwine.

Thank you for your help. I have installed the WP Mail logging plugin but unfortunately it doesn’t seem to be logging all the mails when I place the order (as admin I get the New Order mail but this isn’t showing on the log). Looking at their forum there seems to be a few people with this issue currently.

I’ve also seen that on the help page it states that the GAN will appear in the order notes of the order. However, I’ve noticed that in my test orders I am not seeing this. The only notes I have are:

• Order status changed from Pending payment to Completed.23/10/2023 at 8:23 pm Delete note
• Square Charge Approved for an amount of ￡1.00: MasterCard ending in XXXX (expires XX/XX) (Transaction ID Jq570ad1MfHhn0NdRV4r9cfkiABZY)23/10/2023 at 8:23 pm Delete note

If the GAN is not appearing here does that mean that it is not generating?

I appreciate your help.

Cheers,

Rob

• This reply was modified 1 year, 1 month ago by robwine.
• This reply was modified 1 year, 1 month ago by robwine.