rockingh

Many thanks, that worked a treat and very efficient reply.

Yessss!!!, thats perfect and many thanks again.

Customizr is in normal library. I just tried on the live site to confirm my theory, changed theme to 2023 worked but 2017 and customizr didn’t?
Thanks

You’re a genius!!!!!!!

We already had health check but didn’t really know how to fully use it. Enabled troubleshooting mode and IT WORKED correctly! Enabled all plugins and it still worked. Changed theme to our theme Customizr and it failed. Tried 2023 and 2022, it worked. BUT, 2021, 2017 and older failed????
So, its obviously a compatibility failure.
Have you any idea of what it could be as we would still like to use the old theme? We can change but would rather not?

Anyway now we know the cause we can relax (as can you!!).

We will rate you 5 stars again as we really appreciate your time and work helping our charity.

Hi Alan. I’ve tried pasting entire thing into 677 and it then goes into 678 and 9. I think because of carriage returns? Tried removing the returns in notepad and got errors. Then tried paste line by line and got as in picture.

Not sure what I’m doing wrong? Thanks

Sorry, I’m now out until 1700

I’ve reinstalled qem from zip. not quite sure how to install the 3 lines. Do i overwrite 677, 8 and 9?

I pasted in on the line and it said error in 678. went to another php file then it said I would lose changes and I thought it would revert to old. But it lost all the page so need to reload plugin. What is best way?

Hi Alan, I was away for weekend but just tried it. Had to enable plugin file editor then did exactly as suggested. I assume you were fixing the total amount but it didn’t help at all? We have added temporary text as you can see but it seemed the same? https://floatourboat.co.uk/book-trips/ I tried in different browsers. If you would prefer I can add you as WP user for you to try?

First many thanks again for working late and that now works perfectly. We noticed the update. Sorry but theres another BUT.
It used to work when they booked if there was more than one passenger a box opened for other names, that now doesn’t happen. In the registration form theres a line saying “Show box for more names” This wasn’t ticked as shown in earlier picture but did work. We’ve tried ticking it but still the same. I’m not sure how important that is to us.
But more important its stopped showing the total cost on the customers register page. It does show correctly when you get to paypal.
We could remove that “Total” line but its good for the customer to have total confirmation.
Sorry for the bad news, we realise changing one thing can upset others, hope you can help.

Thanks Alan, we do understand and appreciate your efforts.
It only fails when the email address is the same and just overwrites the previous line / booking. The other parameters don’t matter.

Thanks

Many, many thanks Alan.

Thats sorted that out and it works well. But, (theres always a but).
We noticed something else which we have just realised and we think its been there a long while and has caused overbooking previously.
If a person books 2 places then their friends want to come as well and the first person books 2 more places with the same email address it overwrites the first booking. So, they’ve received 2 booking emails for 4 places but our registration page only shows 2 which obviously causes embarrassment on the day. And the places available shows the lower number.
We’ve tried unticking “Allow a person to register more than once for each event ( note: if someone registers for a paid event but fails to complete payment they will still be able to re-register to complete payment).” but it doesn’t seem to help?
Have we missed something else, sorry to overload you with questions. If you’d rather we can start another ticket?

Hi Alan, Thats much closer thanks a lot.
When we insert text into cost section it then says “Cost per Person” in booking first page. Look at last entry here https://floatourboat.co.uk/book-trips/ which you can try at will.
So we have put the entry as ￡20. Which is okay but not perfect.
Then click to book shows the pay by voucher box perfectly. Payments go through ok as normal but if you click pay by voucher the text changes. We changed that text to “Click here to book”. When you click it stays on same booking page.
We don’t quite understand, can you enlighten us?

Many Thanks

We assume you mean removing the cost from the Edit event / Cost per ticket and putting in text? After clicking the event it just asks “places required” It does then say “You are now booked” but nowhere is there an option for clicking voucher etc. as in your previous register graphic above?
What we need is a registration form much as your graphic above with voucher tick box and if not ticked goes to paypal for the ￡20 per person.
Are we missing something silly?
Thanks

Thanks Alan,
We’ve tried setting as you suggested “register without payment” and nothing has changed on the registration customer page. But there is another line in our email and the customer’s email saying “Pay by Voucher”.
We’ve checked this hint “the transfer to paypal option is enabled on the Payments Page.”
We assume that when we click to book an event, the next registration page should give us the ‘pay by voucher’ tick box option. We’ve also tried it on another test site cloned from the main one and on another site with a new download of QEM.
With your tick boxes, when a customer then clicks ‘pay by voucher’, will it then bypass going to paypal?
We’ve attached full screenshots of Registration, payment?and?event?tab.
Many thanks for your time, its most appreciated.

• This reply was modified 1 year, 2 months ago by rockingh.
• This reply was modified 1 year, 2 months ago by rockingh.