Rohan Khandeparkar

Hi @itspriyanka

The website at your end is built using WPBakery Page Builder.
Please note that Visual Composer Website Builder: https://visualcomposer.com/ and WPBakery Page Builder: https://wpbakery.com/ are two independent products.

You can find more info here: https://visualcomposer.com/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/

As the issue is related to WPBakery Page Builder, please open a ticket via it’s support portal: https://support.wpbakery.com/

Thanks

• This reply was modified 5 years, 2 months ago by Rohan Khandeparkar.

Hi,

I have created a ticket in our support portal (#16209) and sent you a reply through it. Please reply back to the email which is received, with login details and the related screenshots of the issue.

Thanks

Hello @matsp

Thanks for contacting us.

Can you please drop us a ticket via support portal: https://visualcomposer.com/support and share your temporary login details along with the related screenshots of the issue?
Our support team will be glad to investigate it further and guide you with the same.

Hello,

Thanks for replying back.
You can add the text via text block element and then give it a padding left via it’s design option to add space towards the left side. If there is any issue in doing so, then please open a ticket via our support portal: https://visualcomposer.com/support and our support team will be glad to guide you with the same.

Hi,

The page: https://www.tu.biz/ is built using WPBakery Page Builder plugin. Due to this, it’s content cannot be edited using Visual Composer Website Builder plugin to add a padding/margin to it. In this case, there are two options:

1) If you want to edit the existing content, you can contact the WPBakery Page Builder support: https://support.wpbakery.com/ so that the support team can guide you on editing it.

2) You can delete the existing page content and re-build it using Visual Composer Website Builder text block and image elements. By doing so, you can then add a padding left to text block via it’s design options to add a spacing on left.

Thanks

Hi @tu586

Thanks for contacting us.

Can you please share the page url where you are working on, so we can check the setup?

The page url shared by previously: https://www.tu.biz/ is built using WPBakery Page Builder plugin: https://wpbakery.com/

• This reply was modified 5 years, 3 months ago by Rohan Khandeparkar.

Hello,

You can purchase a WPBakery Page Builder license from: https://wpbakery.com/wpbakery-page-builder-license/

Thanks

Hi Matt,

We have contacted you via email to investigate the issue further from there.

Thanks

Hi,

The default twenty seventeen theme does not seem to have a page template with sidebar. It looks like the theme at your end was customised to incorporate the sidebar into the page template. Can you please open a ticket via our support portal: https://visualcomposer.com/support and include your temporary WordPress login details in it, so that we can check the setup at your end to guide you with the same.

Hi @matsp

Thanks for contacting.

There are two ways to display a theme sidebar:

1) You can use a default theme template which has sidebar in it.

2) In the premium version of plugin, we have an element called “Widgetized Sidebar”. This allows you to display the existing theme sidebar on any page template.

As pointed out by maxmenu developer, it looks like there is a conflict with theme file: global.js when using a responsive menu functionality.
You can also check our element called “Basic Menu” which has a functionality to display responsive sandwich menu on smaller screens, in addition to the desktop menu.

• This reply was modified 5 years, 3 months ago by Rohan Khandeparkar.

Hi,

Thanks for confirming.

As this will require further debugging into your setup, I would recommend you to open a ticket via our support portal: https://visualcomposer.com/support and share your temporary login details in it.

Hi @supportowpok

Thanks for using our plugin.
Can you please update the Visual Composer to the latest version which is 23.0?
Our support team will be glad to investigate the issue on your setup if you purchase a premium license and then open a ticket via our support portal: https://visualcomposer.com/support to share the temporary login details.
We are currently having a Black Friday discount, due to which you can purchase the plugin at 40% discount: https://visualcomposer.com/black-friday/

Hi,

Thanks for sharing.

The page: https://www.dejean-drapeaux.com/ is built using WPBakery Page Builder plugin: https://wpbakery.com/

Please note that Visual Composer Website Builder: https://visualcomposer.com/ and WPBakery Page Builder: https://wpbakery.com/ are two independent products.

You can find more info here: https://visualcomposer.com/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/

As you are facing an issue with WPBakery Page Builder functionality, we would recommend you to open a ticket via it’s support portal: https://support.wpbakery.com/

Hello @warisaac

Thanks for contacting us.

Can you please share the page url where we can check the added tabs?

Hi,

Thanks for sharing further details.
Yes, you will be able to add menu order under advanced option on product data field. However, as there is an issue with displaying the “order by” field at your end, the product element will not be able to use “menu order” option.
If you purchase a premium license from your account, then you will be able to access our support portal and our support team will be glad to investigate the issue further to sort it out.