roltru

Thanks, we have submitted a support ticket yesterday.
We are now waiting for a response. ??

Thank you for your answer.
It happens about once a week, now it has happened for the second time.
We have a bit of understanding with code / PhpMyAdmin.
We changed a few things in the functions.php file, in order to have additional fields in the info box for the store locator.

Please check again, maybe you will find a conflict somewhere.
If you need anything from us, feel free to contact us again.

Cheers

But how do I adapt the code and make it work for any page on my site?

Cheers

Yes, it worked perfect on the homepage.

• This reply was modified 4 years, 7 months ago by roltru.

thanks, worked perfectly

sure, here is the website where i can’t remove the white bar, only hide the title: https://biofamous.net/

how can i remove it?

thanks for the suggestion. will change the theme now

Thanks for the answer, but this theme is an official theme from Woocommerce.

Reading the documention didn’t seem very helpful to me.

### WordPress Environment ###

WordPress address (URL): https://biofamous.net
Site address (URL): https://biofamous.net
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - Wir empfehlen
PHP Version 7.2 oder h?her für mehr Leistung und Sicherheit zu verwenden. So aktualisierst du deine PHP-Version

PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.67.0
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: _I9H_
Datenbank-Gesamtgr??e: 3.59MB
Datenbank-Datengr??e: 3.13MB
Datenbank-Indexgr??e: 0.46MB
_I9H_woocommerce_sessions: Daten: 0.26MB + Index: 0.01MB + Engine MyISAM
_I9H_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_order_items: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_order_itemmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_tax_rates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woocommerce_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_actionscheduler_actions: Daten: 0.04MB + Index: 0.03MB + Engine MyISAM
_I9H_actionscheduler_claims: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_actionscheduler_groups: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_actionscheduler_logs: Daten: 0.02MB + Index: 0.02MB + Engine MyISAM
_I9H_asl_categories: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_asl_configs: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_asl_countries: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM
_I9H_asl_markers: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_asl_storelogos: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_asl_stores: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
_I9H_asl_stores_categories: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_commentmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_comments: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_create_map: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_group_map: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_map_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_options: Daten: 1.81MB + Index: 0.08MB + Engine MyISAM
_I9H_postmeta: Daten: 0.51MB + Index: 0.13MB + Engine MyISAM
_I9H_posts: Daten: 0.40MB + Index: 0.05MB + Engine MyISAM
_I9H_slp_extendo_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_store_locator: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_termmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_terms: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_term_relationships: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_term_taxonomy: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_usermeta: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
_I9H_users: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_wc_admin_notes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_admin_note_actions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_category_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_customer_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_order_coupon_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_order_product_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_order_stats: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_order_tax_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wc_product_meta_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
_I9H_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_woof_query_cache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpforms_tasks_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza_circles: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza_maps: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza_nominatim_geocode_cache: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
_I9H_wpgmza_polygon: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza_polylines: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
_I9H_wpgmza_rectangles: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 99
custom_css: 2
customize_changeset: 17
elementor_library: 1
nav_menu_item: 37
nectar_slider: 3
page: 24
popup_theme: 6
post: 21
product: 24
product_variation: 7
revision: 121
wpcf7_contact_form: 1
wpsl_stores: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Akismet Anti-Spam: von Automattic – 4.1.4
Change WooCommerce Authorship: von Fahim Murshed – 1.0.5 – Nicht getestest mit der aktiven WooCommerce-Version
Contact Form 7: von Takayuki Miyoshi – 5.1.7
Elementor: von Elementor.com – 2.9.7
EnvoThemes Demo Import: von EnvoThemes – 1.0.4
Google Analytics for WordPress by MonsterInsights: von MonsterInsights – 7.10.4
OptinMonster API: von OptinMonster Team – 1.9.6 – Nicht getestest mit der aktiven WooCommerce-Version
Popup Maker: von Popup Maker – 1.9.2
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.23

WooCommerce Distance Rate Shipping: von Automattic – 1.0.20
WOOF - WooCommerce Products Filter: von realmag777 – 1.2.4
WooCommerce: von Automattic – 4.0.1
WP Store Locator: von Tijmen Smit – 2.2.232
WPForms Lite: von WPForms – 1.5.9.5
YITH WooCommerce Ajax Product Filter: von YITH – 3.9.0

### Inactive Plugins (0) ###

### Must Use Plugins (3) ###

Endurance Browser Cache: von Mike Hansen – 0.4
Endurance Page Cache: von Mike Hansen – 1.10
SSO: von Garth Mortensen
Mike Hansen – 0.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #5917 - /shop/
Warenkorb: #6051 - /warenkorb/
Kasse: #6053 - /kasse/
Mein Konto: #6055 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: ? Seite nicht festgelegt

### Theme ###

Name: Envo Storefront
Version: 1.0.3 – 1.0.4 ist verfügbar
Author URL: https://envothemes.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Archive Template: Dein Theme hat eine woocommerce.php-Datei
was dazu führt
dass du das Template woocommerce/archive-product.php nicht überschreiben kannst
da woocommerce.php h?her gewichtet wird als archive-product.php. Das ist beabsichtigt
um Darstellungsprobleme zu verhindern.

Overrides: –

### Action Scheduler ###

Abgeschlossen: 110
Oldest: 2020-03-23 07:11:35 +0000
Newest: 2020-04-22 00:17:51 +0000

Ausstehend: 3
Oldest: 2020-04-23 00:17:51 +0000
Newest: 2020-04-27 19:28:33 +0000

Hello,

thanks for your quick reply.

We tried to insert this code snippet in our functions.php file like it said in the instructions, but we saw no changes.

What else can we do? Why doesn’t it work?

Cheers