Paypal standard taking several minutes to proccess an order
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Hi I’m using cartflows that extends upon woocommerce to accept payments.
When a customer (and I’ve tested this myself) is using Paypal standard to make a purchase it is taking several minutes for the order to be processed. Including for them to receive an email notification and also access to the courses they have purchased.
This is also preventing them from progressing in my cartflows funnel to the upsell page because it isn’t detecting they’ve made a purchase.
Also when I went to refund the order through Paypal standard it says:
Username/Password is incorrectIs this likely an issue with woocommerce or Paypal and if so how can i fix it?
Thanks
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This topic was modified 2 years, 4 months ago by
realitymanifestation.
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This topic was modified 2 years, 4 months ago by
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This topic was modified 2 years, 4 months ago by
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Thank you for reaching out.
We would like to know more about the issue you have.
For that, kindly enable logging by going to
WooCommerce → Settings → Payments → PayPal Standardand then check the Enable logging feature in the Debug log option.”)
Image URL: https://i.ibb.co/tKnK28k/knafnk.pngThen, repeat the steps that cause the issue.
Once you do this, kindly share with us the following:
- Your System Status: You can find it via
WooCommerce → Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here. - Error Log: Share a copy of any PayPal Standard error log found under
WooCommerce → System Status → Logs(if available).
Also when I went to refund the order through Paypal standard it says:
Username/Password is incorrectCould you please share an uncropped screenshot of the displayed error message? You can use the snipboard.io tool to share it.
Thanks!
Hi thanks for the information, for some reason my staging site doing a sandbox payment it works perfectly.
It only works incorrectly when doing live payments. Is it safe to provide the log of a live payment here because I’ve read it says to be careful sharing them and to clear the log.
So how can I securely share with you a live payment log and then clear it?
Thanks
Hello,
I understand what you are saying.
Is it safe to provide the log of a live payment here because I’ve read it says to be careful sharing them and to clear the log.
This is a public forum, unfortunately, responses can not be deleted. I recommend sending the logs using a service like https://pastebin.com/ then you can allow some days for the info to be alive while the issue is being checked. (Once the info is removed or deactivated from Pastebin this will not be accessible).
Regarding the sensitive information, you can
redactthem e.g. email addresses, names, etc:
https://www.ads-software.com/support/guidelines/#the-bad-stuffLooking forward to hearing from you.
What sensitive information would be in the logs which will be myself using my details to do the payment, will it be my name and email or would it also contain other information? And to confirm it won’t contain any password or any other sensitive information?
Thanks for your question.
it won’t contain any password or any other sensitive information?
Please be informed that it is prohibited to share/ask for email and login credentials as per the forum guidelines: https://www.ads-software.com/support/guidelines/#the-bad-stuff
What sensitive information would be in the logs which will be myself using my details to do the payment, will it be my name and email or would it also contain other information?
Before sharing the log, you may want to remove any identifiable pieces of info. That may include your name and email address. For clarity, kindly check the forum guidelines: https://www.ads-software.com/support/guidelines/
Please be informed that it is prohibited to share/ask for email and login credentials as per the forum guidelines: https://www.ads-software.com/support/guidelines/#the-bad-stuff
Have you read the above messages, I was asking does the log in question provide that information, so are you saying that it won’t, what exactly are you implying by your response or saying?
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This reply was modified 2 years, 3 months ago by
Hello!
Sorry for the confusion.
What sensitive information would be in the logs which will be myself using my details to do the payment, will it be my name and email or would it also contain other information?
For the most part, users redact their site URL from the system status report.
And to confirm it won’t contain any password or any other sensitive information?
It does not include passwords. Please note we are not asking for the transaction logs, but the error log, the one under WooCommerce > System Status > Logs and the system status report.
Before sending that info you can check and redact any email, name, or address, (if any).
Thanks.
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Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #4844 - /shop/ Cart: #2576 - /cart/ Checkout: #2577 - /checkout/ My account: #2578 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.8.1 – 3.9.1 is available Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 108 Oldest: 2022-07-01 13:19:06 +0000 Newest: 2022-07-31 11:54:32 +0000 Pending: 3 Oldest: 2022-07-31 11:56:21 +0000 Newest: 2022-08-01 14:53:07 +0000 ### Status report information ### Generated at: 2022-07-31 11:57:40 +00:00So I just went to do another payment the same happened again, i went to refund the order as well and this error came up:
The first payment I tried, didn’t work again and the log was also blank from what I could see in woocommerce status/log.
And I thought maybe since I disbaled Paypal almost immediately after and its taking a few minutes for the payment to go through, that I would try it again leaving Paypal enabled until at least the order goes through/been processed by woocommerce on my website.
Which this time, it did create a log:
https://pastebin.com/akPT1uq0I used pastebin as recommended, the only part of the log I changed is a part that has my google email which I plreaced to BLANK
Thank you for sending the System Status Report.
WC Version: 6.5.1 WC Database Version: 6.5.1I can see that you are using an old version of WooCommerce. Can you please try to update it to the latest version by following our support page here: https://woocommerce.com/document/how-to-update-woocommerce/
So I just went to do another payment the same happened again, I went to refund the order as well and this error came up:
https://imgur.com/LWiMW2pCan you please resend again the screenshot here as the site is unreachable? You can use https://snipboard.io/. Please follow the instructions on the site and paste your link here afterwards.
Hope this helps!
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This reply was modified 2 years, 3 months ago by
xue28 (woo-hc).
Thanks for the instructions, so I’ve just updated WC on my staging website and did the exact same steps, and once again the same issue has occurred.
Here are the status details of the staging site:
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Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #4844 - /shop/ Cart: #2576 - /cart/ Checkout: #2577 - /checkout/ My account: #2578 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.8.1 – 3.9.1 is available Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-03-05 15:03:43 +00:00 Options: ? Notes: 82 Onboarding: completed ### Action Scheduler ### Complete: 203 Oldest: 2022-02-03 10:27:20 +0000 Newest: 2022-08-01 10:55:45 +0000 Pending: 90 Oldest: 2022-03-05 16:40:23 +0000 Newest: 2022-08-08 14:00:00 +0000 ### Status report information ### Generated at: 2022-08-01 11:07:59 +00:00Here is the new log for the real payment I tested on the staging website:
https://pastebin.com/uNSNYyaU
Same again I replaced email with BLANK.This time the products/courses were never even added to my account so it appears to be even worse.
nor have I received the emails that the order went through or have registered in woocommerce orders section.
Can you please resend again the screenshot here as the site is unreachable? You can use https://snipboard.io/. Please follow the instructions on the site and paste your link here afterwards.
This is an issue on your end, imgur is a very popular website I’ve noticed you’ve mentioned this in another post.
Thanks for sending over your staging site’s system status report.
PHP Version: 7.3.33-2+0~20220614.96+debian10~1.gbpe53774
WC Database Version: 6.4.0The recommended PHP version to properly run WooCommerce is 7.4 or greater. You can read more about server requirements on this support page:
https://woocommerce.com/document/server-requirements/
Also, make sure your WC database version matches the core version (6.7.0).
Checking the Whois public registry, I can see that you are using Cloudflare and have Object Cache enabled. Can you temporarily deactivate Cloudflare and check if the checkout responds faster?
If it doesn’t help, I believe this could likely be caused by a conflict with your theme or with another plugin. It’s a good idea to perform a conflict test, which is the first step to troubleshooting issues like a slow checkout. Read more about plugin and theme conflicts in our Self-Service Guide.
Thanks.
Thank you Mirko, how do I ensure my WC database is fully up to date? I saw a notification saying that it needed updating which I clicked to update, but that status report I sent you says it wasn’t up to date, why is that?
Also have you checked the following screenshot:
Why is this message appearing when I’m trying to refund a Paypal order?Thanks
how do I ensure my WC database is fully up to date? I saw a notification saying that it needed updating which I clicked to update, but that status report I sent you says it wasn’t up to date, why is that?
The latest available version of WooCommerce is 6.7 . If it is up to date, and in your system status (WooCommerce > Status)
WC Database Versionalso shows 6.7, that would mean the database is up to date.You can do it from WooCommerce > Status > Tools > Update database. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice
* Before doing that make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.
have you checked the following screenshot
Would you mind sharing the screenshot through https://snipboard.io? The link is showing the error “Imgur is temporarily over capacity. Please try again later.”
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This reply was modified 2 years, 3 months ago by
Margaret S. woo-hc.
I don’t know what to suggest with the image, snipboard never works for me after an hour or so the images always fail to load.I’ve just put this on:
https://snipboard.io/B1dyEs.jpg
and it isn’t workingI’m in the process of contacting Paypal dev support because Ive noticed my staging websites always have the orders as onhold or processing payment because the IPN doesn’t communicate with them.
Do you think this issue could be caused by something to do with that? I would have to do the test again on my live website but I want to avoid doing that because I have real customers visiting it.
I will if I must but is there anything else you can suggest because I take it the logs aren’t showing anything?
I understand you are using CartFlows with WooCommerce, and payments through Paypal standard are taking longer than expected.
In order to check your site configuration and assist you further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Your System Status: You can find it via
- The topic ‘Paypal standard taking several minutes to proccess an order’ is closed to new replies.
