romonoutic

Hello,

Thank you for your help,
I apologize for the exaggerated expression:
“suddenly nothing was working well”
I was only speaking about the visual aspect (front-end) of vendor stores and products, surely all the other functionalities of your tool were working fine.

I already added the last CSS code that you’ve provided me and now the visual aspect (front-end) of the vendor stores looks good (Products images and Related products were fixed!).

About the “lazyload option” it’s true that I was using that option from the “SG Optimizer” plugin, but I turned off this option, and there was no change. I also deactivated the plugin and the result was the same. And I don’t have any plugin related to images “slider”.

Could you please tell me where can we check to find this little issue?

Thank you for your collaboration,
Regards,

Hi again, thank you for your kind reply and help. I understand very well that the compatibility with plugins is a very complex issue and clearly your premium support has more advantages. As this website is still in development mode, we can say that all the tools integrated (plugins, addons, codes, themes, etc) are in testing mode as well. We’ll switch to premium versions for any tool depending on our needs, in the future.

Returning to our website, we were just creating the stores for our vendors and suddenly nothing was working well, but in the past when we tested everything was working normally.

I currently uninstalled the “Responsify WP” plugin (definitely) and I added your CSS code and the Vendor Store section was fixed, but when going to any product individually we can find a similar error, because the “related products” aren’t visible again, and the main image of the product isn’t present either, we can only see the gallery images.

Please check this page:
https://www.MY-WEBSITE.com/product/bandolera-claudia-amarillo/

But if we go to any other product on my site (not vendors stores section), for example:
https://www.MY-WEBSITE.com/product/asymmetrical-and-refined-dress-made-of-organic-wool/

We can see that products and woocommerce are working perfectly fine. There is no plugin conflict with woocommerce of any kind.

I’ll appreciate your help / advice on this issue.
Thank you for you time,

Ok, it’s not something of choice or not. You, as developer you don’t have to ask admin access to anyone, if something is going wrong with that website, yes, it’s your full responsibility. We already received attacks from malicious code injected on plugins and we never gave access to our website to anyone. So, giving access to anyone means to increase risk on our websites.

About the issue that I found with the plugin “Responsify WP”:

1- How do you know that the bug is caused for the code of this plugin and not for the code of your plugin? Did you test on your environment mode?

2- Don’t you think that your plugin as a marketplace must work cleanly with all kind of plugins without errors? You are offering a plugin that it’s related and connected to the entire wordpress website functionalities, including woocommerce as well.

3- Are you expecting that only developers of other plugins must adapt their tools to you and not on the contrary way?

4- Don’t you think that you as developer must create a
symbiosis with other plugin developers to improve their own tools?

5- Please pay attention and Read again my text, I’ve discovered just one error, so I said one of THESE errors (plural) was caused by “Responsify WP”. It means that there are still other errors to fix with your plugin. Errors like:

a) Vendor Stores aren’t displaying images.
b) When going to product pages we cannot see the main image, it’s only visible the gallery.

Please, let me know, these errors aren’t enough important for you to be solved? I’ve shared with you the following information to move on:

I) The links address of my website where we can find the bugs / issues.
II) I gave you the name of my theme, I switch my theme to the default wordpress theme, and I also sent to you screenshots.
III) I told you that I removed all CSS code and I deactivated all the code snippets, and nothing happened.
IV) I told you that deactivating 1 by 1 the plugins I could solve just one problem (When deactivating Responsify WP), but other problems persist with YOUR plugin.
V) I also sent to you the list of all the plugins currently active on my website to give you the opportunity to test on your environment mode.

I kindly ask you, what other information do you need? I even told you, if you need more information I’m here to collaborate with you and that’s true.

– About the “closed” topic status.. Is there any problem of translation or interpretation here? Where are you reading the word “closed”?? The word displayed on this forum is “SOLVED” or “NOT SOLVED”, so if the problem wasn’t SOLVED for ethically reasons (from my perspective) you don’t have to change the status to SOLVED ! Is it logical right?

– About the waiting time, I have emails from the clones sites and from other people that wrote to you (for other issues on different dates) on my own email, so I mixed the information.

Instead of arguing and wasting time uselessly, I really hope that we can move on for the benefit of all.

Regards,

Ok, it’s not something of choice or not. You, as developer you don’t have to ask admin access to anyone, if something is going wrong with that website, yes, it’s your full responsibility. We already received attacks from malicious code injected on plugins and we never gave access to our website to anyone. So, giving access to anyone means to increase risk on our websites.

About the issue that I found with the plugin “Responsify WP”:

1- How do you know that the bug is caused for the code of this plugin and not for the code of your plugin? Did you test on your environment mode?

2- Don’t you think that your plugin as a marketplace must work cleanly with all kind of plugins without errors? You are offering a plugin that it’s related and connected to the entire wordpress website functionalities, including woocommerce as well.

3- Are you expecting that only developers of other plugins must adapt their tools to you and not on the contrary way?

4- Don’t you think that you as developer must create a
symbiosis with other plugin developers to improve their own tools?

5- Please pay attention and Read again my text, I’ve discovered just one error, so I said one of THESE errors (plural) was caused by “Responsify WP”. It means that there are still other errors to fix with your plugin. Errors like:

a) Vendor Stores aren’t displaying images.
b) When going to product pages we cannot see the main image, it’s only visible the gallery.

Please, let me know, these errors aren’t enough important for you to be solved? I’ve shared with you the following information to move on:

I) The links address of my website where we can find the bugs / issues.
II) I gave you the name of my theme, I switch my theme to the default wordpress theme, and I also sent to you screenshots.
III) I told you that I removed all CSS code and I deactivated all the code snippets, and nothing happened.
IV) I told you that deactivating 1 by 1 the plugins I could solve just one problem (When deactivating Responsify WP), but other problems persist with YOUR plugin.
V) I also sent to you the list of all the plugins currently active on my website to give you the opportunity to test on your environment mode.

I kindly ask you, what other information do you need? I even told you, if you need more information I’m here to collaborate with you and that’s true.

– About the “closed” topic status.. Is there any problem of translation or interpretation here? Where are you reading the word “closed”?? The word displayed on this forum is “SOLVED” or “NOT SOLVED”, so if the problem wasn’t SOLVED for ethically reasons (from my perspective) you don’t have to change the status to SOLVED ! Is it logical right?

– About the waiting time, I have emails from the clones sites and from other people that wrote to you (for other issues on different dates) on my own email, so I mixed the information.

Instead of arguing and wasting time uselessly, I really hope that we can move on for the benefit of all.

Regards,

Hi,
We came to you asking for help to solve a big problem on our marketplace and you never answered us again. You asked us for our website admin access to personally check the problem, and we refuse to do that, because our website was hacked twice several months ago, and the hack came from a plugin. I personally think that this isn’t a very ethical behavior, because I shared with you all the information of our website, except, of course, our admin access.

I wait for more than 10 days to give you the time to answer us but that never happened.

Worst than that, I checked the status of my question on your support forum and I found that you’ve changed the status to “solved”. I also think that this behavior isn’t correct. Now I updated to “not solved” again.

https://www.ads-software.com/support/topic/store-images-not-displaying-product-page-error/#post-13278663

We are a team of sellers and we have 5 clones of our website on differents countries and some of them are using your plugin, but all of them have exactly the same problem. I still think that your plugin is great, it’s very adapted to our needs, but I’m really very disappointed of your way of proceed.

If you help us solve this problem, the benefits will be more for you than for us. Because we can switch to another marketplace plugin at any time, but you’ll improve your tool at good levels.

We are still open to collaborate with you, if you are still open to help us with this problem.

Regards,

Hi,

Thank you for this solution, it’s not working 100% but 90%!
So, we can say in some way than YES.. it was solved.. What’s happening now is that the navigation menu still disappears when images from slideshow switch to the next image, but now, navigation menu re-appear immediately at the same state where we were using, once the image was finally switched.

If you think that it’s impossible for you to find a better solution, I agree with this option.

Thank you for your support,
Regards,

Hi,

Thank you for your reply,
I already solved problems on my website with others plugin developers given them my email address without any problem: [email protected].
If you don’t want to contact me, maybe you can try on your environment test mode the following settings:

-Oceanwp theme.
-Page Builder by site origin.
-Add slide show under navigation menu on homepage.
-Use “Hero Frames” widget to create the slideshow.

That’s all, navigation menu will disappear when slideshow switch to the next image.
It’s hard to believe that this behavior is related to another plugin (than page builder) or theme (than oceanwp) working together.

Thank you for your help.

Hi,

Thank you for your complete response,
I give you my email [email protected] to send you my website address (still in development) and the website address that I would like to embed just one part of it, to see if you can help me with my issue.

Another question.. why do we need to create a key security for an Iframe?

Thank you for your time,
Regards

Hi, yes, can you please give me your email to send you my website? it’s still on development.

Thanks,

Hi Yarrika,

The only information that I have and I can share with you is this shortcode: [wcfm_stores map=”no”] to disable the map for store list. I hope that this info help you solve this issue! If not try to contact WC Lovers they have a great support !

Good luck!

Hi again @amandasjackson !

Great to know, I appreciate your quick answers !
It’s true that this notification isn’t clear at all, developers must update it, but anyway, have a nice day and thank you for your help ! ??

Regards

Hi @amandasjackson

Thank you for your quick reply,
This is the message that I’m seeing:

https://drive.google.com/open?id=1aJxLb2cqBxlmAGGIQRs93fzcgaM5l2Te

From where is it come from? It wasn’t woocommerce team who added?
Please let me know.

another very strange behavior that i found is that the plugin installation is DUPLICATED !! How can be possible ?? You cannot install twice the same plugin !! here is the example!

https://drive.google.com/open?id=1maibd8pMtmQc369hcsxRX8pNp1UUI7H1

Thanks for the answer,
I’ll be waiting for the explanation, to know how and when I’ll start to add the twitter feeds to my website and which is the best way to do it.
I’m also interested in your others plugins feeds, do they have the same problem? For example, would google be able to find the text description from one youtube video inserted on my site?

Hello,

Thanks for your quick reply,
I apologize, because I’m not good expressing myself in english. Maybe the picture below can help to understand:

https://drive.google.com/open?id=1VZxw8PBEzQuY7rj4GhWb54S6ZZwgr5w2

If you try to search only the text (not username or hashtags), it’s not visible for search engines. For example (text from picture):

“We decided to close temporarily our factory because we need to ensure the safety and well-being of our..” + MyWebsiteName.

But If I search any other normal text into my website pages or posts, I can easily find them on google. But it’s not the same scenario for twitter texts. I’m only speaking about texts, not usernames or hashtags.

What could be happening or the solution?

Thanks