roopabee

Don’t I know that you can’t do anything else….. it’s quite loud and clear. FYI, your solution wasn’t the only solution. Thanks though, it’s been resolved.

Again, as I said, I wrote to you twice just to clarify which page I meant when I said it went blank. Sorry, I don’t have your level of expertise, I would have needed clarification myself if someone just said “admin” page was blank and gave links to a site that does not have “admin” in it’s address. Sorry, was just trying to be specific, because, obviously, I have not had the problem before. Hence I am asking for “help and support”. THANKS

I think you should read your replies before posting as well. I did not reiterate that the admin page was blank in my last post. I wrote to you twice at the beginning only to clarify what /wp-login.php page I was visiting.

Hi Esmi,

Sorry to have offended you, but I replied after visiting the ftp site link. As you can see from my post,I AM REALLY BASIC with ftp stuff. I have never used it – it does not make any sense to me on a normal day. And today the site has crashed. I have ONLY ever updated the site using wordpress admin. I have just downloaded cyberduck, but have no idea how to find my “ftp server” it asks for. And no, I don’t have any email from the hosting company with details (I am doing this for a friend who is more basic than me when it comes to all this)

Thanks anyway

Esmi – I went to https://spondylsana.com/wp-login.php
It was blank

Hi Esmi – the /wp-login.php page is blank as well!
Hi ClaytonJames – I am going to try that now – I am really basic with this ftp using the file manager – was just making changes as per very specific guidelines ?? Will keep you posted