Ronald

Mike,

I was afraid I was going to have to transfer my template/style formats manually (not like I haven’t had to do that before, though). I was just hoping that I could do this a little easier. Oh, well.

I’ll go ahead with that process at this point. I think we can probably consider this ticket “closed”.

Thanks for your assistance on this!

Fortunately, I still had my original folder of Ollie-Main, so switching back to that theme has be back where I was. After copying the folder to Ollie and switching themes, and then none of my customizations were coming through, I assumed that there has to be some information that is being stored in the database, so wasn’t displaying since it wasn’t “Ollie-Main”.

No worries. I have no problem working to get this resolved, especially as it may help someone else.

When I copy “Ollie-Main” to “Ollie”, “My patterns” shows the patterns I created, and they appear to be styled correctly. However, any of the template modifications and new templates don’t get displayed. It looks like the theme just resets to it’s default configuration.

I’m going to stop now. My brain hurts. And the coffee hasn’t kicked in yet.

Ok. More digging is needed.

Copying the theme from one folder to another let www.ads-software.com see it and indicate that there was an update, but the update appears to have wiped out my customized templates and styles.

I’m going to blame this on a lack of coffee.

I looked at the folders created for Ollie. The folder name for the Ollie I had downloaded from Github was “Ollie-Main”. The folder created when I downloaded Ollie from www.ads-software.com was “Ollie”. I removed the new version, copied “Ollie-Main” to “Ollie”, and then refreshed the Themes admin page. The “second” Ollie showed up and indicated that it had an update available.

Now, how “Ollie-Main” as a folder was created I don’t have any idea. I had been downloading the zip file from Github and uploading it manually to the site, and it always updated just fine.

Need more coffee …

Thanks for the assistance, Mike! While I wish that the Ollie on www.ads-software.com had the setup wizard (because that was a good thing for initial setup, and then reset when in the event of operator error), I’ll wait for everything to come back together with the plugin.

Thanks for your response, Mike.

The theme didn’t recognize that there’s an upgrade (probably because it was a non-www.ads-software.com theme).

Here’s what my home page looks like, after my modifications, using v. 1.0.1:

https://drive.google.com/file/d/17XAv-bD9dVK24BRNfFW1igPb3ro_58z0/view?usp=drive_link

I downloaded the new Ollie theme (v 1.0.9). This is what showed up in my Themes list:

https://drive.google.com/file/d/17T80MRJwZOSJpZLgm_5O7XqiO103GcMz/view?usp=drive_link

When I loaded the new Ollie theme (v. 1.0.9), this is what my site looked like (I’d say it was the basic setup for the theme):

https://drive.google.com/file/d/17S8dD8tYHftPhcutjMM1b8GepU2fQWPy/view?usp=drive_link

I wasn’t sure if there was a way to transfer my modifications (or export and then import them), as there wasn’t anything obvious.

Yannick,

Thanks for the reply.

I did turn on debug mode when I started to see the message since it didn’t stay visible for long. Once I reported it, I turned off debug and still had the error message come up.

I just updated to version 7.5.7 and the error message has gone away. I’ve used this plugin on several sites because it works so well (and have donated because of that). Thank you for the quick fix!

The error message in the console that I’m getting is the following:

DevTools failed to load source map: Could not load content for https://redeemer-development.local/wp-content/plugins/depicter/resources/scripts/player/depicter.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load source map: Could not load content for https://redeemer-development.local/ministry/baby-bottle-boomerang-campaign/style-index.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Could that be the reason for the delay in loading?

Just an update. With WordFence off, the page will generate, but it takes “a while” (somewhere in the neighborhood of 20-30 seconds for the page to load). With WordFence on, the page takes about the same amount of time to load, but it does generate the page with my slider, but the delay time is “painful”.

But right now, it looks like the only way to create/edit sliders is by turning off WordFence (to stop the 403 errors and publish the slide), then turn WordFence back on after posting the slides to post/page. But the delay in generating the page is substantial.

I just updated the plugin to v. 1.3.1 in my production environment. I am still receiving “Error Request failed with status code 403” as a popup in the editor. In looking at the background console, the server still can’t access/find the admin-ajax.php or vendors-main.js files. I also am unable to publish any slides or changes to slides.

If I turn off WordFence, then I can edit and publish slides. However, if I add the shortcode to a page, the page refuses to publish. I’m not “seeing” any errors in the console view of the page, I’m not just getting any page generation. That applies whether WordFence is on or off.

I just loaded v. 1.3.1 into my development environment, and it looks like all of the challenges outlined above have been solved. No problem in the installation and bringing up the templates. The templates load and can be modified, and the resulting product (in my case, post sliders) work as expected. I know this has been a tough go, but I appreciate your work in getting this working. I’m going to have fun with this!

I’ve updated the plugin to v. 1.2.0 in my development (Local v. 6.4.2+6022) and attempted to create a new slider. Here is the error message I’m receiving:

#RequestException:60
SSL certificate problem: unable to get local issuer certificate

{"errno":60,"error":"SSL certificate problem: unable to get local issuer certificate","appconnect_time":0,"url":"https://pre.wp-api.depicter.com/v1/curated/document/templates/categories?category=custom","content_type":null,"http_code":0,"header_size":0,"request_size":0,"filetime":-1,"ssl_verify_result":20,"redirect_count":0,"total_time":0.182724,"namelookup_time":0.036987,"connect_time":0.107415,"pretransfer_time":0,"size_upload":0,"size_download":0,"speed_download":0,"speed_upload":0,"download_content_length":-1,"upload_content_length":-1,"starttransfer_time":0,"redirect_time":0,"redirect_url":"","primary_ip":"5.161.142.33","certinfo":[],"primary_port":443,"local_ip":"192.168.86.33","local_port":51113,"http_version":0,"protocol":2,"ssl_verifyresult":0,"scheme":"HTTPS","appconnect_time_us":0,"connect_time_us":107415,"namelookup_time_us":36987,"pretransfer_time_us":0,"redirect_time_us":0,"starttransfer_time_us":0,"total_time_us":182724,"curl_version":"7.67.0"}

I updated my production to v. 1.2.0 as well. I can see the templates that are available, but for each template I import, continue to receive the following error message (that repeats):

Error Failed to load resource: the server responded with a status of 403() in the console, and “Error Request failed with status code 403” as a popup in the editor.

It looks like it can’t access/find the admin-ajax.php or vendors-main.js files

I just updated to the current version in my local environment. It does allow me to click on the “Create Slider” button, but I receive the following error message:

#RequestException:60
SSL certificate problem: unable to get local issuer certificate

{"errno":60,"error":"SSL certificate problem: unable to get local issuer certificate","appconnect_time":0,"url":"https://pre.wp-api.depicter.com/v1/curated/document/templates/categories?category=custom","content_type":null,"http_code":0,"header_size":0,"request_size":0,"filetime":-1,"ssl_verify_result":20,"redirect_count":0,"total_time":0.188414,"namelookup_time":0.030688,"connect_time":0.114416,"pretransfer_time":0,"size_upload":0,"size_download":0,"speed_download":0,"speed_upload":0,"download_content_length":-1,"upload_content_length":-1,"starttransfer_time":0,"redirect_time":0,"redirect_url":"","primary_ip":"5.161.142.33","certinfo":[],"primary_port":443,"local_ip":"192.168.86.33","local_port":56348,"http_version":0,"protocol":2,"ssl_verifyresult":0,"scheme":"HTTPS","appconnect_time_us":0,"connect_time_us":114416,"namelookup_time_us":30688,"pretransfer_time_us":0,"redirect_time_us":0,"starttransfer_time_us":0,"total_time_us":188414,"curl_version":"7.67.0"}

It then returns me to the dashboard, with a link for “Create Blank Slider”, and another link that reads “Unable to load Depicter templates list. Your website does not have access to Depicter’s assets server. Please ask your hosting provider to whitelist ‘api.depicter.com’.

I’m running development in Local v. 6.4.2+6012. I have separate Elementor and Blocksy environments, and both fail to load at the start (black screen when I choose “Create Slider”). I am getting a brief flash of an error message pointing to “undefined Slider templates”. Even updating to v. 1.1.9 doesn’t solve the problem.

In my production environment (PHP 7.4, WordPress 6.01, MySQL 10.5), it loads so that the templates can be seen, but I’m getting the following (repeating) error:

load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,farbtastic,moxiejs,plupload&ver=6.0.1:5 JQMIGRATE: Migrate is installed, version 3.3.2
vendors-main.js?ver=1661785811:2 react-i18next:: You will need to pass in an i18next instance by using initReactI18next
y @ vendors-main.js?ver=1661785811:2
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 ()

@chrisbotkins In my case, I’m running development in Local v. 6.4.2+6012. I have separate Elementor and Blocksy environments, and both fail to load at the start (black screen when I choose “Create Slider”). Even updating to v. 1.1.9 doesn’t solve the problem.

In my production environment (PHP 7.4, WordPress 6.01, MySQL 10.5), it loads so that the templates can be seen, but I’m getting the following (repeating) error:

load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,farbtastic,moxiejs,plupload&ver=6.0.1:5 JQMIGRATE: Migrate is installed, version 3.3.2
vendors-main.js?ver=1661785811:2 react-i18next:: You will need to pass in an i18next instance by using initReactI18next
y @ vendors-main.js?ver=1661785811:2
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 ()