Roxy

Hi @ttoaster ,

Sorry to hear that the issue persists on your end!

Would you mind reaching out to us directly so that we can take a closer look at this?

Cheers!

Hi @gilles24 ,

After adding the code you provided to my test site and following the steps you shared, I see what you mean:

Since the issue is a direct cause of this specific custom code, the code would need to be reviewed and updated to fix the issue.

This being said, since custom code is outside our scope of support, you could look at hiring a developer or asking your customization requests in one of the below channels:

• WooCommerce Advanced Facebook Group
• WooCommerce Developer Slack Channel

And since all the extensions tested have the same issue, and this issue did not exist before version 7.5.0 of woocommerce, I think there is really a problem…

I’d suggest reaching out to the respective plugin developers for further help with this issue, as they would then need to look at updating their plugin for compatibility with the latest version of WooCommerce.

Hope this points you in the right direction!

Hi @joyryde ,

Thanks for providing us with an update!

We’d like to take a closer look, would you please reach out to us directly here if you have not done so already?

Also, please include a link to this forum thread in your request so that we can keep track of what’s already been done.

We’ll be happy to assist you?further from there ??

Cheers!

Hi Josh,

That sounds like a plan!

We’ll be here to further assist, should need be, once you have the results from the conflict test ??

Cheers!

Hi @boardhouse ,

That sounds like a plan ??

Let us know how this goes, we’ll be here if you need any further help with this.

Cheers!

Hi @jasonwade71 ,

Ah, gotcha – apologies for missing that!

So, I’ve decided to rebuild the website from the ground up using a tried and tested theme (and with no plugins until I can verify WooCommerce is working correctly) on the staging site. I’ve reset WooCommerce on this site and am rebuilding the store from scratch.

That sounds like a plan ??

It will take a few days to get everything to a stage where I can be sure that the issue is fixed. If all is well, I’ll post in a few days to let you know so you can close the thread.

Sure, we’ll be here if you need any further help with this.

Cheers!

Hi @alshizawi ,

Glad to hear that this is now working as expected!

I will go ahead and mark this as resolved then. Feel free to create a new topic if you need further help ??

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!

Hi @davidfontanet ,

Thanks for reaching out!

I’m sorry to hear that you are experiencing difficulties with the payment processing of your subscription product, this must be frustrating.

As @kaavyaiyer mentioned, you can reach out to us directly here since this pertains to the WooCommerce Subscriptions extension.

Kindly note that, as per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there ??

Cheers!

Hi @alshizawi ,

Thanks for sharing the Status report, not seeing anything unusual there.

Please could you confirm that you have completed the Setup Wizard? When?WooCommerce Setup Wizard?isn’t completed,?the WooCommerce Status?widget will not appear.

If yes, could you navigate to WooCommerce → Settings and select the “Help” dropdown option. Next, click on the Setup Wizard option, and under the Task list click “Disable”, as seen below:

Once this has been done, you can check if the “WooCommerce Status” screen element is now visible.

Also, you can read more about the WooCommerce Status dashboard widget here.

If that makes no difference, can you try reusing the Setup Wizard by following the steps provided in our support guide here, and see if this makes any difference?

Let us know how this goes!

Hi @joserra98 ,

Thanks for letting us know!

Glad you managed to get this sorted.

Just to add – It’s possible that there may be a conflict between the new checkout experience and your current theme. You can test this by temporarily switching your theme to Storefront and enabling the new checkout experience and see if this makes any difference.

On the other hand, I will go ahead and mark this as resolved. Feel free to create a new topic if you need further help ??

Cheers!

Hi @alshizawi ,

Ah, I see what you mean!

Would you mind sharing your sites System Status Report so that we can take a closer look at your sites current environment?

You can find this via WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Once you have this, please share the results in your response here.

Cheers!

Hi @spacesconnection ,

Thanks for reaching out!

I understand that you have assigned a Shop Manager role and provided this role access to Analytics by use of view_woocommerce_report as mentioned in this support documentation, however the Shop Manager is unable to view the Analytics, is this correct?

I am unable to reproduce this issue on my test site as the Shop Manager role is able to view the Dashboard →? Analytics page.

Please could you clarify which plugin you have used to add view_woocommerce_report access to the user role?

Additionally, please can you share a copy of your sites System Status Report which can be found via WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Once you have these, please share them in your response here.

Cheers!

Hi @alshizawi ,

Are you referring to Dashboard →? Home? If so, it’s possible for WooCommerce stats to display there by enabling the WooCommerce Status screen element, like so:

Once that is enabled, you should see the following:

Generally, this element will be at the bottom of the Dashboard once enabled, you can go ahead and drag and drop it to an area of the screen that suits you ??

Cheers!

Hi @subrataemfluence ,

Thanks for reaching out!

I understand that you have updated your template files however, the notice of your templates being outdated is still displayed in your sites System Status Report, correct?

As a first step, can you head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear

Next, please clear your browser cache and then the System Status report again.

If this makes no difference, please can you share a copy of your sites System Status Report so that we can have a better understanding of your sites current environment.

Additionally, you can read more on updating outdated templates here.

Cheers!

Hi @pycen ,

Glad to hear that clearing the template cache did the trick!

Checking your site again, I can see that the “Proceed to checkout” button is now indeed displaying as it should ??

Since this has been resolved, feel free to create a new topic should you need any further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!