rsneller

Still no response!!

In the WordPress plugin page I read this:
This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Facebook, what are the plans for this plugin?????

Facebook does not respond.
Why???

Nobody replies.
Is this forum still active?
How can I get a reply?
This is important.

Using the Messenger button in a website causes a lot of problems for guest users.
Here you will see a summary per browser.

Chrome:

After starting the chat and after continuing as a guest this happens:

• Sometimes a dialogue window appears showing “Not logged in” and then I have to login. But after less than 1 second this window disappears. Strange.
• Then two things can happen:
  • often a Message “Sorry, something went wrong” appears. When I click the “Go Back” link I will see a message that FaceBook has rejected the connection.
  • In case there is no error like the previous bullet, the normal chat window is shown.

It also happens that after clicking the Start button and clicking “Continue as Guest” that the user returns to the Start button. After several attempts the chat window appears and the user can start the chat.

A third issue here is that sometimes the start screen is refreshing every 5 seconds.

Firefox.

After starting the chat and after continuing as a guest this happens:

• A dialogue window appears showing “Not logged in” and then I have to login.
• But after a few seconds a new window disappears with the message “Firefox Can’t Open This Page. To protect your security, https://www.facebook.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.”
• When I click “Open Site in new window” in this window I see an error “This Page Isn’t Available”.
• In other cases when I don’t see the message ”Firefox Can’t Open This Page”, I see that after “Not logged in” the Start screen appears again.

Edge:

After starting the chat and after continuing as a guest I will see the chat window with the message that the content of the chat will be available for 24 hours.
This is what I expected.

You will understand this is not very encouraging for users and the majority will stop trying to chat.
I hope FB will fix these problems very soon.

Could it be that a user with a Messenger account cannot chat as a guest?

Hi Carl,

Thanks for your excellent answer to my question.
Your support is very helpful!

kind regards
Reyer

Hi Carl,
Issue resolved! Thanks a lot.
One more question: do you know in which file(s) the Yoast SEO settings are saved?
Reyer