George

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. please don’t forget to mention the support URL from www.ads-software.com

Kind regards

Hello again,

We’ve fixed this issue and we’ll release related update in this week.

Kind regards,
George

Hi again,

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. please don’t forget to mention the support URL from www.ads-software.com

Kind regards,
George

Hi again,

We’ve had communication about it with wpscan and they’ve told that it’s patched but because of directly increasing version to 1.7.1 issue still appears, be sure that it won’t create any issue, you can contact patchstack and wordfence itself and ask them about vulnerability, it’s already patched.

It’s written that fix is available in 1.3.79 and above so no problem there.

Kind regards,
George

Hi again,

I’ve just found your mail, thanks for informing here as well, I’ll try to find solution ASAP.

Kind regards,
George

Hi again,

We’re aware of this issue, no worries, it’ll be fixed for next update and won’t cause any performance issues.

Kind regards,
George

Hello

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. please don’t forget to mention the support URL from www.ads-software.com

Kind regards,
George

Hi again,

Everyone experiencing this issue should be pro/expert user, please contact us on [email protected] and we’ll provide help or you can roll back to previous version and update next release which will be launched today/tomorrow.

Kind regards,
George

Hi again,

Be sure that it’ll be patched for next version if not already, please update our plugin to latest version.

Kind regards,
George

Hi again,

Have you provided requested information on mail, please provide them and we’ll check all the details.

Kind regards,
George

Hello,

We’ve made necessary changes and include it in next update.

Kind regards,
George

Hi again,

Please continue communication on mail in existing thread and we’ll do all we can, we’ve tried our best, the problems on your site may be caused by other features as well, anyways let’s stick to existing threads on mail and we’ll provide all the help you need as usual.

Kind regards,
George

Hi again,

Can you please contact us on [email protected] ?
Please mention support url as well

Kind regards,
George

Hi again,

Please provide page url where the delay issue occurs also.

Kind regards,
George

Hi again,

Please follow above steps and we’ll help you.

Kind regards