George

It was in spam for some reason, I will check it now.

Kind regards

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

Kind regards,
George

Hi kekuleh,

As I see you don’t use our grid here so the issue is not related to our plugin – royal elementor addons but anyways I have noticed that there is max-width set to 1140px preventing posts container expand to full page, you have to edit columns width from elementor editor panel, set it to 100% for example and this will defenitely fix your issue.

Kind regards,
George

You can use this web-site to provide urls for screenshots, simply create post and grab link to paste it here

https://imgur.com/

Hi again,

I’m happy to hear that you fixed the issue.
We are here to help you any time.

Kind regards,
George

Hi kotyafree,

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

Kind regards,
George

Hi kotyafree,

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

Kind regards,
George

Hi again,

Are there php errors or javascript errors in the console ? Can you provide screenshots ?
I have testedd promo box in different occasions and it works fine, that’s why I need more details about errors.

As I mentioned accordion widget is not from our plugin so there must be some other issue causing both of above mentioned problems.

Kind regards,
George

Hi,

If you are reimporting template after importing another or same one, please reset your site using WP reset plugin and import template afterwards.
Don’t forget to backup your site before reseting it if you already have anything important in it.

Kind regards,
George

Thank you very much for your review, we are ready to help any time.

Kind regards,
George

Never mind, we are ready to help you any time

Kind regards,
George

Hi kajalc,

Can you provide additional details, what components of the promo box can’t be changed ?
As for accordion, I see that you are using elementor accordion widget so it’s not the issue related to royal elementor addons.

Kind regards,
George

Hi,

Can you provide some additional details, like which theme and plugins do you use or are you importing our template first time or trying to reimport it ?

Kind regards,
George

Hi,

Is number of posts mor than 3, cause if number of posts isn’t more than number of posts displayed on the web-site load more button won’t show up.

Kind regards,
George

You are welcome, we are ready to help you any time

Kind regards,
George