Rublon

Hi Jacob,

Thank you for reaching out.

We have sent you an email from [email protected].

We will prepare instructions on how to integrate Rublon with WordPress and publish them on https://rublon.com/doc/wordpress/.

Kind regards,
Michal

Hi @osandigital,

Thank you for using Rublon.

In that case we’d like to recommend that you use the Rublon Authenticator mobile app (available for Android and iOS), which allows you to use other authentication methods like Push and TOTP.

For sending emails, we use an external service provider who has specialized in email delivery and serves some of the world’s largest organizations. As to our knowledge, there is no better solution available for email delivery. Most likely the email delivery issue needs to be resolved directly on your email server.

Kind regards,
Rublon Team

@jdembowski Thank you for voicing your concerns. The reason why we ask users and customers to contact us via our support email address is that our support team uses a dedicated support tool to answer all tickets. This allows us to keep track of response times and support agent performance. We do not have processes in place for our plugin’s support section on www.ads-software.com because there is not much happening here. Thank you for your understanding.

Hi tnschmidt,

Please contact us at our official support email address, as we’re not able to provide support on this website (our reply to you has just been removed by a www.ads-software.com moderator).

Kind regards,
Rublon Team

Hi assilpcadmin,

Please contact us at our official support email address, as we’re not able to provide support on this website (our reply to you has just been removed by a www.ads-software.com moderator).

Kind regards,
Rublon Team

Hi assilpcadmin,

Please contact us at our official support email address, as we’re not able to provide support on www.ads-software.com (our reply to you has just been removed by a www.ads-software.com moderator).

Kind regards,
Rublon Team

Hi fixingmywp,

Thank you for reaching out to us. Please excuse the late response time.

The goal of brute force attacks is to find out a user’s password by bombarding the login form with requests including possible passwords. Rublon is not able to technically stop these requests, but it demotivates attackers because even if they find out your password, then they will have to pass through another security layer, which is Rublon Two-Factor Authentication. This means that targeting brute force attacks at websites that use Rublon is a waste of resources, hence this is how Rublon prevents these attacks from happening.

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• This reply was modified 6 years, 4 months ago by Jan Dembowski.

Hi kc001,

Thank you for reaching out to us. Please excuse the late response time.

Could you please email us your website’s URL to [email protected]? We’d love to take a look at this and get Rublon working for you.

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• This reply was modified 6 years, 4 months ago by Jan Dembowski.

Hi Dominic,

Thank you for reaching out to us. Please excuse the late response time.

Could you please email us your website’s URL to [email protected]? We’d love to take a look at this and get Rublon set up for you.

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• This reply was modified 6 years, 4 months ago by Jan Dembowski.

Hi Guido,

It looks like your website is running the free Rublon Personal plan. Please ask your administrator to upgrade to Rublon Business in order to protect more than 1 account.

Thank you,
Rublon Team

Hi olorus,

Please contact [email protected] including your website’s URL.

Thank you,
Rublon Team

Hi kenichi.nishida,

Please contact [email protected] and include your website URL.

Thank you,
Rublon Support

Hi bchignell,

We have unfortunately not heard from you again.

If emails do not get delivered to your email address, it is unfortunately an issue with your email provider/server. If you would like us to help you debug your email server, please contact us at [email protected].

Thank you,
Rublon Team

Hi bchignell,

Thank you for your feedback. We work with the world’s best email delivery provider to make sure that all email messages are delivered as fast as possible. Could you please send us your website URL and your WordPress account’s email address to [email protected]? This will allow us to examine your issue.

Thank you,
Rublon Team

Hi kenichi.nishida,

Thank you for your question.

Would you like to turn off Rublon for other users or would you like to require other users to be authenticated through Rublon?

Thank you,
Rublon Support