RubyA

Hi Stephanie

Thank you for all the instructions. I’ve done it but unfortunately its still not working. I disabled Divi Divi’s “Defer jQuery And jQuery Migrate” and “Smooth Scrolling” and excluded the pages you listed as well as the ones with the forms from the cache. i also purged the Cache and disabled plugins. I tried changing the theme to Twenty Twenty-Three but that didnt work.

Any other ideas?

Hi @stephanieliy please see below

WordPress Environment

Home URL: https://arisefoundation.org.au
Site URL: https://arisefoundation.org.au
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Arise 3 Homepage (#317)
Page for Posts: Unset
Table Prefix Length: wpis_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription

Server Environment

Hosting Provider: DBH: 127.0.0.1, SRV: arisefoundation.org.au
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 256 MB
cURL Version: 7.85.0, OpenSSL/3.0.8
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

GiveWP Configuration

GiveWP Version: 2.25.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wpis_give_donors? wpis_give_donormeta? wpis_give_comments? wpis_give_commentmeta? wpis_give_sessions? wpis_give_formmeta? wpis_give_sequential_ordering? wpis_give_donationmeta? wpis_give_revenue? wpis_give_migrations? wpis_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?Renewal Receipt Email?Renewal Receipt Email?Subscription Cancelled Email?Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
Upgraded From: 2.23.1
Test Mode: Disabled
Currency Code: AUD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://arisefoundation.org.au/donation-confirmation/
Failure Page: https://arisefoundation.org.au/donation-failed/
Donation History Page: https://arisefoundation.org.au/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Donations
Default Payment Gateway: PayPal Donations
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

Give - Fee Recovery: ? Unlicensed – by GiveWP – 1.9.0
Give - Form Field Manager: ? Unlicensed – by GiveWP – 1.6.0
Give - PayPal Pro Gateway: Free addon – by GiveWP – 1.3.0
Give - PDF Receipts: ? Unlicensed – by GiveWP – 2.3.11
Give - Recurring Donations: ? Unlicensed – by GiveWP – 1.12.2

Other Active Plugins

All-in-One WP Migration: by ServMask – 7.67
Aspen Grove Studios & Divi Space Helper: by Aspen Grove Studios – 1.0.9
Better Search Replace: by Delicious Brains – 1.4.1
Bloom: by Elegant Themes – 1.3.12
Divi Den Pro DM: by Divi Den – 5.1.9
Divi Supreme Pro: by Divi Supreme – 4.6.67
Divi Switch: by Divi Space – 4.0.11
Maintenance: by WebFactory Ltd – 4.06
SiteGround Optimizer: by SiteGround – 7.3.1
SiteGround Security: by SiteGround – 1.4.1
WP Coupons and Deals: by WP Coupons and Deals – 3.1.14
WP Mail SMTP: by WPForms – 3.6.1

Inactive Plugins

Akismet Anti-Spam: by Automattic – 5.0.1
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Elementor: by Elementor.com – 3.8.1
Elementor Pro: by Elementor.com – 3.2.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 11.5.1
MOJO Marketplace: by Mike Hansen – 1.5.8
OptinMonster: by OptinMonster Popup Builder Team – 2.11.0
Really Simple SSL: by Really Simple Plugins – 6.0.9
Smart Slider 3: by Nextend – 3.5.1.12
WPForms Lite: by WPForms – 1.7.8

Active MU Plugins

Aspen Grove Studios & Divi Space Helper Legacy Support: by –

Theme

Name: Divi
Version: 4.10.8
Author URL: https://www.elegantthemes.com
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Hi Rick

Its still not working for me but seems to be working for other people. Might be my internet or a mac thing? I’ll keep troubleshooting.

I knew it had to be something they could disable. No ssl through cPanel. Only way is to buy theirs or third parties. They are SO frustrating to deal with especially when I’m so used to the amazing support of siteground. I’ll likely be changing from them before renewal time.

Ended up buying a new certificate from https://www.ssltrust.com.au it works.

php_value upload_max_filesize 64M
php_value post_max_size 64M
php_value max_execution_time 300
php_value max_input_time 300
# BEGIN WordPress
# The directives (lines) between <code>BEGIN WordPress</code> and <code>END WordPress</code> are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

this is what the .htaccess says.

I’ve tried. They’ve been completely unhelpful. They say the sites fine on their end.

Found it. Thank you so much for your help ??

Thanks! Is there any way to make the logo bigger?

That helped that issue but now the logo is very small and bit cut off from the top. See ere: https://imgur.com/z5TrBjq

I tried increasing the margin top px but that made the code not work.

Hi

After pasting the code in, its affecting some of the sites pages by making the logo super big. See here: https://imgur.com/n3POM4v

Its fine on some pages.

Nevermind.just learned Woocommerce has it built in.

Thank you so much! This plugin is fantastic!

thanks sterndata. it was the shareaholic plugin

It was a theme proble. I used this plugin Fix My Feed RSS Repair and it fixed it