Al Rubyat

Hi Everyone,

Thank you for reaching out and sharing your continued issue with the Subscribe2 plugin. We apologize for the inconvenience you’ve been experiencing.

We’d like to inform you that we have recently released version 10.41 of Subscribe2, which includes several bug fixes and improvements.

We recommend updating to Subscribe2 version 10.41 and testing it in your environment. We believe that this update will resolve the issue you have been facing with emails not being sent when a post is published.

Please give it a try, and if you encounter any further issues or have any additional questions, please don’t hesitate to let us know. We’re here to assist you.

Thank you for your patience and understanding.

Hi @keeslamper ,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks

Hi Everyone,

Thank you for reaching out and sharing your continued issue with the Subscribe2 plugin. We apologize for the inconvenience you’ve been experiencing.

We’d like to inform you that we have recently released version 10.41 of Subscribe2, which includes several bug fixes and improvements.

We recommend updating to Subscribe2 version 10.41 and testing it in your environment. We believe that this update will resolve the issue you have been facing with emails not being sent when a post is published.

Please give it a try, and if you encounter any further issues or have any additional questions, please don’t hesitate to let us know. We’re here to assist you.

Thank you for your patience and understanding.

Hi Everyone,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks

Hi @robaxxx ,

Please try this again, Hopefully, it will work now. If you encounter any further issues or have any additional feedback, please don’t hesitate to reach out to us. We’re here to assist you.

Thanks,

Hi everyone,

I wanted to provide an update regarding the Outlook email formatting issue that was previously mentioned. I am pleased to inform you that we have successfully resolved the problem, and Outlook emails now appear correctly formatted.

After receiving valuable feedback regarding the poorly formatted welcome email and trial campaign in Outlook, our team immediately took action to address the issue. We thoroughly reviewed the email templates and made the necessary adjustments to ensure compatibility with Outlook.

We understand that Outlook is a widely used email platform, especially in work environments, and it was important for us to rectify this situation promptly. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Moving forward, you can expect all our email templates to display correctly in Outlook, Gmail, and other popular email clients, and we will continue to monitor and address any potential compatibility concerns proactively.

Thank you once again for bringing this matter to our attention, and we truly appreciate your understanding. If you encounter any further issues or have any additional feedback, please don’t hesitate to reach out to us. We’re here to assist you.

Thanks,

Hi @jmruas ,

Thank you for reaching out and expressing your interest in translating weMail.

At the moment, we acknowledge that there are some missing strings in the wemail.pot file, such as the example you provided (“Your subscription has been confirmed…”). We apologize for any inconvenience this may cause.

We appreciate your feedback and understand the importance of having a fully translated plugin. Rest assured, we are actively working on enhancing the translation support to provide a better experience for our users worldwide.

Please stay tuned for updates and keep an eye out for the next release. We will make every effort to include the missing strings in the updated wemail.pot file so that you can translate them according to your preferred language.

Thank you again for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to let us know.

Thanks

Hi @lolaso81 ,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks!

Hi @engleonardo ,

Thank you for your review! We’re thrilled to hear that you found weMail to be the best plugin for sending emails to your clients. We appreciate your feedback and are glad that our product has met your needs.

Thank you for choosing weMail!

Hi @lolaso81 ,

Great to know that new version worked for you. We appreciate your consideration of using the weMail. And we are sorry for the experience that you are having, but till now we haven’t received or faced email delivery issue. That’s why it may hard to provide the solution with a single word.

After receiving your concern we have analyzed your Error and it seems like maybe there is a problem with your SMTP credentials. Or it’s not the exact SMTP credentials. Is it possible to make sure again that you have gathered SMTP credentials correctly and you have confirmed on weMail in the right way?

And if possible please share a screenshot of your SMTP credentials and your weMail fields credentials. You can share screenshots by making sensitive information blur. If you can do that it will help us to dialysis the scenario more investigative way.

Hi @richsanders ,

Thank you for bringing this to our attention. We appreciate your feedback and are sorry to hear that you are experiencing this issue.

Based on your report, it seems that the post notifications are being sent to your subscribers but are not showing up in the Email Log. We will investigate this matter and do our best to fix it in our next release.

In the meantime, please let us know if you have any further questions or concerns.

Thank you for using Subscribe2

• This reply was modified 1 year, 8 months ago by Al Rubyat.

Hi @keeslamper ,

Thank you for reaching out to us. Yes, it is normal behavior for users who purchase a product on your WooCommerce website and create a WooCommerce account during checkout to be automatically added to the Subscribe2 registered users list. This is because WooCommerce and Subscribe2 have integration that allows for this functionality.

Unfortunately, there is no option available in Subscribe2 to turn this off. Please let us know if you have any other questions or concerns.

Thanks

Hi @lolaso81 ,

Thank you for reaching out to us regarding the issue you are experiencing with our plugin.

We understand that you are having trouble sending emails and that you are receiving an error message indicating that there are no subscribers in your list. Additionally, you mentioned that the test email appears to have been sent, but was not actually delivered.

We apologize for any inconvenience this may have caused and would like to assure you that we are here to help.

After reviewing the issue, we have released a new version of the plugin that includes a fix for this problem. We recommend that you update to the latest version of the plugin as soon as possible.

To update the plugin, simply go to the Plugins section of your WordPress dashboard, locate our plugin, and click the “Update Now” button.

Thank you for your understanding.

Hi @rick111 ,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks!

Thanks for sharing your rating with us and the community – it’s much appreciated!