rush_woman

resolved

Thanks for the reply. I spoke with my hosting service and it looks like the issues may be resolved. The timing of the issue seemed to correlate with the Word Fence plugin upgrade — and that upgrade caused a couple other issues with my site so there did seem to be a relationship there.

Best wishes,
Cheryl

lol Right. Okay, when I went to copy the export settings, I received a curl 7 error. So I went and checked the outgoing connections — found one Wordfence connection was being blocked. I authorized that outgoing link and now everything seems to be working.

So thank you for all that help and because of your instructions (and my guess), looks like the issue has been found and resolved. If any others show up, I shall make a fresh post.

Again, thank you for all the help. I learned a lot and I am keeping your instructions in case a user is unable to log in. I will execute them if that happens.

Best wishes.

Thank you, I will follow your suggestions shortly and see how it goes. If my isolation conclusion is correct, it sounds like that should work. Will let you know. Thank you again.

to reply to your question, nothing shows under the Firewall >Blocking for locking me out.

However, I may have isolated the issue — maybe. Earlier this week, this site was migrated from another, newer site where everything continues to work fine.

On this site with the issue — it looks like Wordfence may only be blocking OLD, transferred users on the frontend. With Wordfence active, I can create new accounts and login, no problem. But when I go to login with a transferred account, poof! 503 error. I deactive Wordfence, and I can login with a transferred account.

Perhaps this is helpful. Thanks.

I have it set to not log the Admin so that might be why not logging my lockouts.

@wfadam — Thanks for getting back to me. That 503 screenshot was from ME logging in — I have not blocked myself or any traffic in or near my state. Nothing shows on the Live Traffic for that lockout.

I attempted to login using another computer — locked me out, nothing shows on the Live Traffic that I even attempted a login, thus, nothing to suggest why it locked me out.

Suggestions? thank you.

I will check the firewall settings as you suggested.

Thank you.

Hello @wfadam:

I have emailed the report as requested. I also have a screenshot of the error page customers are being sent to. I will email that separately.

Thank you.

my site also. locked out my customers and locked me out via the frontend. Showed Wordfence error page.

mine also

Oh, I did the “view” on the log and there is detail on a new account creation log entry BUT nothing received at the email address — body is still blank.

Thank you so much!!!