Md. Russel Hussain

Hello webfantastic(@webfantastic)

Currently fluent support does not allow to set or generate any random number for the tickets. In that case you can do a work around, may be you can login to your cpanel or you can find a way to run SQL Query and set the auto increment number a bit bigger. For example 6000, in that case the system will create tickets from 6000. Here is the query for example your tickets table name is wp_fs_tickets the query will be ALTER TABLE wp_fs_tickets AUTO_INCREMENT = 6000;

Fluent support store all tickets to the fs_tickets table, you need to find the table prefix and make sure you find the correct table.

Thanks and Regards

Russel

Hello webfantastic (@webfantastic),

If I am not wrong you are looking for the seen/unseen feature. Currently, fluent support does not have the seen/unseen feature. There is no option to see when(DateTime) the ticket was seen by support staff or when the response was seen by the ticket creator.

If you have any confusion you can submit your query or issues. Our dedicated support members will be happy to assist you.

• This reply was modified 1 year, 4 months ago by Md. Russel Hussain.

Hello?thuyanhlien(@thuyanhlien),

Regarding removing a support staff from the system:

If you would like to remove a support staff, the system will ask for a fall-back agent. The system does not remove/delete any history/content provided by that support staff to the customer, rather it will update the selected agent with the provided fallback agent.

If you still need any clarifications or need to fix anything, please open a?support ticket, our dedicated support member will provide all necessary informations or help you to fix this issue.

Thanks and Regards

Russel

Hello thuyanhlien(@thuyanhlien)

I was trying to create an account and sign in to test this on your website, but I was able to sign up, sign in, and create tickets. I have tested from two different accounts and I was able to Sign in and create tickets. The ticket numbers are 9 and 10. So far I haven’t found any issues.

If you still facing any issues please open a support ticket, our dedicated support member will help you to fix this issue.

Thanks and Regards
Russel

Hello Dan Zakirov?

There are a few strings that are used as button/badge labels or values, which are also stored in the database. In that case, we are not allowing or showing any translation value. But we have filter hooks or configuration forms by using them you can use translated value.
For example, we have a filter hook for ticket status fluent_support/ticket_statuses(Open, closed, new) where you can translate them. Same for priorities.

However, I was checking the source to find all possible missing strings that should be translatable. And I have tried to add as much as possible. Here is the missing string I have added, which will be available in the next version.

Ticket Form Config, Advanced Filter, OR, And, medium, normal, critical, new, open, waiting, Closed, Thread Starter, Thread Follower, Support Staff, Agent Performance (Today), View All

Please note that if you have the pro version of the plugin, translation for the ticket form might not work. In that case, you have to use the translation value in the Ticket form configuration form under Global Settings.

Hi adritop
Here are a few ways:

1. Currently in create customer, creating WordPress username and password option is missing. If user Sign Up using same email, they will be taken as the same customer. Also from the admin/agent are, if you try to create a ticket and search for a customer using the email address, there is an option like “Could not find a contact? Create one” You can use this one to create a customer with WordPress username and password.
2. Create a customer is not WordPress user until you create a username and password from them or they sign up by themself.
3. If a page contains shortcode fluent_support_portal that page should have option to create tickets but you must need to visit the page by logged in as customer

If you need more clarifications or you have issues please submit a ticket, our dedicated support agent will help you regarding this.

Hi mac721,
When you update a plugin, the language folder is overwritten. So better practice, before updating a plugin you can take a backup of the PO and MO files. Once the plugin update is done, you can upload the backup. So far all the string is translatable in fluent support free and pro except for a few button text and status values and some other. Also, the string which is customizable by the user is not available for translation. For example, “Create a New Ticket” is not translatable for the pro version. If you use the pro version, you are able to change the string from the ticket configuration form, from where you are able to change the sentence or translate the string and save it to the database.

If you still need more clarifications or assistance, please submit a ticket. Our dedicated support team will help with this.

Hi masouddarvishi1992,

After having a look at the attached file (screenshot of console log), it seems you do not have any business box or any default business box. Please make sure you have a default business inbox available. Also, there can be any caching issues, please clear your cache as well and re-check.

If you still having problems, please submit a ticket for support. Our dedicated support team will help you to fix the issue.

Hi?@nicolas3366,

We have released a new version V1.7.2 where we have fixed this issue. Please update with the latest version. Hope this will resolve the problem you are facing.

Hi ayazd3v

We have released a new version v1.7.2 where we have fixed this issue. Please update with the latest one. Hope this will fix your problem. If you still face any problems please submit a support ticket here

Hi @nicolas3366,

Could you please submit a ticket so that our support agent can investigate and fix it for you?

Hello @listblank
Fluent support has the option to change the avatars for customers and support staff from the corresponding navigation bar. You can follow this document

Also if you need any assistant from our support agent, you can open a support ticket at:?https://wpmanageninja.com/support-tickets/