Rustaurius

Hi @jpnl,

We had a talk amongst our team about this feature before the previous update, and the consensus was that a booking should be confirmed if any of the confirmation conditions was met (OR logic, not AND). Again, this was to allow greater flexibility as some users could want to always allow bookings for small parties (if they have a bar area with some seating for small groups, for example, or if they’re a larger venue that can always fit a table of 2 in somewhere), and specific confirmation options can be left out if there’s a hard limit in play for a particular restaurant.

We’re going to release an update later today with a filter (‘rtb_determine_booking_status’) specifically for the status field, so that users can create a function to change the status before a booking is created on their end if they would like the confirmations to work in a different way. If you send us an email (since this covers, in part, a premium feature), I’d be happy to help you set that up for your particular use-case.

Also, it looks as though your time slots end up left-aligned on your site. You can add the following CSS to your site to correct the mis-alignment:

li.picker__list-item {
    width: 100%;
    text-align: center;
} 

Hello Bersch,

Just so we understand the issue(s) better, could you provide a screen recording of what’s going on? Also, what versions of Chrome and Safari are you using? Are there any console errors that come up when the page loads for you?

We’ve tried opening your page on a few different devices and haven’t encountered the same issue.

Hola @emachuca,

I don’t think that there’s anything else that you need to do. Are any of the translations showing on your page, or is all of the text displayed by the plugin displaying in English? Do you have a link that we could take a look at where it’s not displaying correctly?

Hi JP,

I don’t believe there’s a way to prevent post data being resent, as that happens on the client’s end. We’re considering the idea in a future update of preventing two bookings being made with the same information (party size, date/time, name, email and phone #) as a potential way of blocking multiple bookings caused by page refreshes.

Hi @bersch,

Is there a particular setup that’s not working as expected (a particular web browser, etc.)? When I visit your page, the date and time pickers both load correctly for me.

Hi @rastakroogs,

It sounds like you might be asking about a feature that’s included in the premium version of the plugin, integration with WP Forms to display FAQs relevant to the message being sent. If that’s the case, the WordPress forums are meant for questions related to the free version of the plugin. We’d be happy to answer any questions about the premium features via email or through our website.

If you’re talking about general design principles for lowering the number of messages you get, you could putting a shortened version of your FAQs (with maybe 5-6 of the most asked questions) above your contact form, so that hopefully more users come across the answer themselves rather than messaging you.

Hi @unknownmale,

That’s a great suggestion. We’ll look to implement it in a future update.

Hi Roger,

The www.ads-software.com forums are meant for questions about the free version of this software. As such, please contact us directly by email or visit our website, if you have any questions specific to anything found in the premium version, and we’d be happy to assist you.

Hi @familywhiskers,

That could be due to one of a few issues. I’d say start by looking at our documentation for this here: https://doc.fivestarplugins.com/plugins/restaurant-reservations/user/faq#no-emails

If it still isn’t working after verifying the elements mentioned there, you could try looking into using a plugin like WP Mail SMTP to route your emails via your real email address/server. It might just be that the emails are being blocked/flagged/marked as spam because the recipient’s email provider is identifying them as coming from an auto mailer.

Hi @beaconian,

Just to make sure that I understand the issue you’re experiencing, are you saying that when the admin confirms a booking, the admin doesn’t receive an email? In the case of the admin confirming an email, no email would be sent to the admin since they’re the one that did the confirming in the first place. Is the customer the one not receiving the email?

Or am I completely misunderstanding the issue that you’re experiencing?

Hi @beaconian,

Can you try installing an email logging plugin, such as https://en-ca.www.ads-software.com/plugins/email-log/, so that we can test to see if the emails are being sent out and not making it through or just not being sent out at all?

We haven’t had reports recently from anyone else of the admin notifications not being sent out, so it would be good to be able to narrow down where the problem might be happening.

Hey dmcomicss,

The custom fields (dropdown) is actually part of the premium version of the plugin. The www.ads-software.com forums are meant for questions about the free version of this software. As such, please contact us directly by email or visit our website, and we’d be happy to assist you in using the premium version.

Hello phreviews,

That sounds like a theme related?issue, nonetheless, you can solve this issue by using some Custom CSS and we can help with?that. Could you provide the URL to your page so we can take a look? You should be able to uninstall and reinstall the plugin without losing any settings.

If you’re a user of the premium version of the plugin, these forums are meant for the free version. You can use the premium support provided through our website in that case.

Hello unknownmale,

Thank you for letting us know how you solved this issue.

I believe you should be able to do:

[ultimate-faqs include_category='child1,child2,child3']

if you remove the spaces after the commas. The include_category attribute is set up to accept multiple categories, so hopefully there will be no reason to include the shortcode three times on the same page.

Unfortunately, at the moment, you can only group/display your FAQs by category; there is no way to display them in a tree form (category > sub-category) at the moment. We use a custom post type to create the FAQs. And we use the hierarchical type of post type in order to be able to have the category functionality. By default, for hierarchical post types, WordPress allows you to create as many levels of sub-categories as you want. We did not want to code in a block on this because we had numerous people express to us that they would still like to keep this available if only for organizing their FAQs in the admin.