Ruth Feiertag

mslarc,

I’m having the same problem with my website, but I don’t understand the jargon enough to know what I’m supposed to do to fix the issue. I can’t get to my site at all. I’ve tried looking up “FTP Client,” but could not make heads or tails of what they are or how to use them. Can you tell me how you fixed your site or recommend a good resource I can use to understand how to fix mine? I need instructions in plain and simple English that define all computer terms and jargon.

Thank you,
Ruth

I still haven’t found a way to fix my website. The truth is, I don’t even know what questions I should be asking. I can’t get to the site itself at all. Where do I go to get the help I need?

Ruth

Soumanta,

Thank you for getting back to me, but I have no idea what you’re trying to tell me. I am not at all familiar with the terms you are using. What I need, I guess, is a translation into simple English. I know only one way to get access to my site, and it doesn’t work. I have no idea how to take a backup of anything, or how to rename or delete a plug-in folder. Does “cpanel” mean “control panel” and is that the same thing as the Dashboard? What is “ftp”? I chose WordPress because my computer consultant assured me it was easy to deal with and that I wouldn’t need to understand the programming.

Anyone willing to help me, please understand that I find this process very intimidating.