ryanothelo

Hi @mrclayton,

I can’t recreate it in sandbox. I do not have the ability to try it on production.

The customer is checking out on the checkout page.

Our site is https://www.prettyhealthy.sg

The product being tried is
https://www.prettyhealthy.sg/product/installment-imedeen-prime-renewal-12-month-package/ … this is not visible unless you set your Shipping Address to Singapore

Kind Regards,

@ryanhungate

Alright. That’s noted. Thanks!

Hi @johndcoy

Alright. Thank you also!

Best Regards,

Hi @melindahelt,

Thanks for responding once again. I don’t have anything related to Facebook on that plugin, but I just knew as of today that a Facebook Pixel code snippet is inserted via Google Tag Manager by one of the site managers.

We’ve already removed the codes from Google Tag Manager and tried to mark it as resolved on Facebook.

We’ll be waiting for the completion of the resolution if that’s what’s causing the errors.

Best Regards,

Hi @imazed. Here’s the reportt

`
### WordPress Environment ###

WordPress address (URL): https://selleys.com.sg
Site address (URL): https://selleys.com.sg
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 2 GB
PHP Time Limit: 6000
PHP Max Input Vars: 10000
cURL Version: 7.76.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.6.51
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: aut_
Total Database Size: 52.56MB
Database Data Size: 43.61MB
Database Index Size: 8.95MB
aut_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
aut_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
aut_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
aut_woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
aut_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
aut_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_actionscheduler_actions: Data: 6.02MB + Index: 1.34MB + Engine InnoDB
aut_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_actionscheduler_logs: Data: 0.31MB + Index: 0.25MB + Engine InnoDB
aut_ac_segments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_admin_columns: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
aut_brizy_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
aut_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_nextend2_smartslider3_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_options: Data: 8.48MB + Index: 2.34MB + Engine InnoDB
aut_postmeta: Data: 16.48MB + Index: 2.75MB + Engine InnoDB
aut_posts: Data: 7.52MB + Index: 0.47MB + Engine InnoDB
aut_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
aut_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
aut_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_slides: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
aut_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_slp_extendo_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
aut_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_store_locator: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
aut_termmeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
aut_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
aut_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
aut_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
aut_w3tc_cdn_pathmap: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_w3tc_cdn_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
aut_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
aut_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
aut_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_nominatim_geocode_cache: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
aut_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
aut_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_yoast_indexable: Data: 0.47MB + Index: 0.11MB + Engine MyISAM
aut_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
aut_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
aut_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
aut_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
aut_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 33
acf-field-group: 6
attachment: 500
brizy-project: 1
custom_css: 1
diy_guide: 21
elementor_font: 2
elementor_icons: 1
elementor_library: 27
faq: 105
ml-slider: 1
nav_menu_item: 31
oembed_cache: 7
page: 18
post: 1
product: 52
product_variation: 57
revision: 1117
sa_slider: 1
shop_coupon: 2
shop_order: 120
shop_order_refund: 2
slick_slider: 1
vc_grid_item: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Admin Columns Pro – WooCommerce: by AdminColumns.com – 3.5.10
Admin Columns Pro: by AdminColumns.com – 5.4.4
Advanced Custom Fields PRO: by Elliot Condon – 5.8.7
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Brizy: by Brizy.io – 2.2.13
Contact Form 7: by Takayuki Miyoshi – 5.4
Custom Post Type UI: by WebDevStudios – 1.9.1
Custom Post Type Widgets: by thingsym – 1.4.0
Google Tag Manager for WordPress: by Thomas Geiger – 1.12.3
Facebook for WooCommerce: by Facebook – 2.4.0
Flexible Shipping: by WP Desk – 4.0.7
Insert Headers and Footers: by WPBeginner – 1.5.0
WPBakery Page Builder: by Michael M – WPBakery.com – 6.2.0
JWS Plugins: by jwsthemes – 1.0.0
Staff Admin Order Mail: by Myke Solidum – 1.0
Newsletter: by Stefano Lissa & The Newsletter Team – 7.1.2
Really Simple SSL: by Really Simple Plugins – 4.0.14
Slider Revolution: by ThemePunch – 6.2.10
Unyson: by ThemeFuse – 2.7.24
W3 Total Cache: by BoldGrid – 2.1.2
WOOCS – WooCommerce Currency Switcher: by realmag777 – 2.3.1
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce: by Automattic – 5.2.2
Yoast SEO: by Team Yoast – 16.1.1
WP Google Maps: by WP Google Maps – 8.1.11
YITH WooCommerce Compare: by YITH – 2.5.0
YITH WooCommerce Quick View: by YITH – 1.6.0
YITH WooCommerce Wishlist: by YITH – 3.0.20
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.25

### Inactive Plugins (8) ###

Advanced Custom Fields: by Elliot Condon – 5.9.5
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
Better Search Replace: by Delicious Brains – 1.3.4
Hummingbird: by WPMU DEV – 2.7.2
Smush: by WPMU DEV – 3.8.4
Widget Importer & Exporter: by ChurchThemes.com – 1.6
WordPress Importer: by wordpressdotorg – 0.7
Yoast Test Helper: by Team Yoast – 1.13

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1888 – /shop/
Cart: #1843 – /cart/
Checkout: #1844 – /checkout/
My account: #1845 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Cayto Child
Version: 3.0.5
Author URL: https://themeforest.net/user/jwsthemes
Child Theme: ?
Parent Theme Name: Cayto
Parent Theme Version: 3.0.5
Parent Theme Author URL: https://themeforest.net/user/jwsthemes
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: cayto-child/woocommerce/archive-product.php
cayto-child/woocommerce/cart/cart-shipping.php
cayto-child/woocommerce/cart/cart-totals.php
cayto-child/woocommerce/cart/cart.php version – is out of date. The core version is 3.8.0
cayto-child/woocommerce/cart/mini-cart.php version – is out of date. The core version is 5.2.0
cayto-child/woocommerce/cart/proceed-to-checkout-button.php
cayto-child/woocommerce/cart/shipping-calculator.php
cayto-child/woocommerce/checkout/form-billing.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/checkout/form-checkout.php version – is out of date. The core version is 3.5.0
cayto-child/woocommerce/checkout/form-shipping.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0
cayto-child/woocommerce/checkout/thankyou.php version 3.3.0 is out of date. The core version is 3.7.0
cayto-child/woocommerce/content-product.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/content-single-product.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/emails/admin-new-order.php
cayto-child/woocommerce/emails/customer-processing-order.php
cayto-child/woocommerce/emails/email-addresses.php
cayto-child/woocommerce/emails/email-header.php
cayto-child/woocommerce/emails/email-order-details.php
cayto-child/woocommerce/emails/email-order-items.php
cayto-child/woocommerce/emails/email-styles.php
cayto-child/woocommerce/global/breadcrumb.php
cayto-child/woocommerce/global/quantity-input.php version – is out of date. The core version is 4.0.0
cayto-child/woocommerce/loop/add-to-cart.php
cayto-child/woocommerce/loop/loop-end.php
cayto-child/woocommerce/loop/loop-start.php
cayto-child/woocommerce/loop/orderby.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/loop/pagination.php
cayto-child/woocommerce/loop/price.php
cayto-child/woocommerce/loop/rating.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/loop/sale-flash.php
cayto-child/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
cayto-child/woocommerce/single-product/add-to-cart/external.php
cayto-child/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0
cayto-child/woocommerce/single-product/add-to-cart/simple.php
cayto-child/woocommerce/single-product/add-to-cart/variable.php version – is out of date. The core version is 3.5.5
cayto-child/woocommerce/single-product/add-to-cart/variation.php
cayto-child/woocommerce/single-product/meta.php
cayto-child/woocommerce/single-product/price.php
cayto-child/woocommerce/single-product/product-thumbnails.php version – is out of date. The core version is 3.5.1
cayto-child/woocommerce/single-product/rating.php version – is out of date. The core version is 3.6.0
cayto-child/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
cayto-child/woocommerce/single-product/review.php
cayto-child/woocommerce/single-product/share.php version – is out of date. The core version is 3.5.0
cayto-child/woocommerce/single-product/tabs/additional-information.php
cayto-child/woocommerce/single-product/tabs/description.php
cayto-child/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
cayto-child/woocommerce/single-product/title.php
cayto-child/woocommerce/single-product/up-sells.php
cayto-child/woocommerce/single-product.php
cayto-child/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
cayto-child/taxonomy-product_cat.php version – is out of date. The core version is 4.7.0

Outdated Templates: ?

Learn how to update

### Action Scheduler ###

Complete: 3,927
Oldest: 2021-03-27 06:43:56 +0000
Newest: 2021-04-27 06:32:02 +0000

Failed: 7
Oldest: 2020-09-25 09:51:13 +0000
Newest: 2020-11-13 01:19:01 +0000

In-progress: 1
Oldest: –
Newest: –

Pending: 1
Oldest: 2021-04-27 06:47:02 +0000
Newest: 2021-04-27 06:47:02 +0000

### Status report information ###

Generated at: 2021-04-27 06:43:22 +00:00
`

Kind Regards,

Hi @mrclayton,

I understand now. Thank you so much for your help!

Best Regards,

hi @mrclayton ,

Thanks for your quick reply!

I see, is the process triggered by braintree’s webhook? or is it an immediate response?

Best Regards.

Hi @mrclayton,

This is awesome. it’s working as imagined! thank you so much!

Just a heads up though, that maybe your code snippet is necessary for all with currency switchers with selective payment method support?

add_filter('wc_braintree_gateway_is_available', function($is_available, $gateway){
    $currency = get_woocommerce_currency();
    $merchant_account = wc_braintree_get_merchant_account($currency);
    if(!$merchant_account){
        $is_available = false;
    }
    return $is_available;
}, 10, 2);

Before I added the code, I tried using CNY currency in my test, but CNY is not in my Braintree Acct. The transaction pushed through but it registered as SGD (default shop currency) in braintree without converting the value.

After I added the code the payment methods were just hidden, which is what I wanted/expected. Sorry for the trouble. Thanks once again!

Best Regards

hi @ryanhungate !

I also tried this before, it didn’t work.

Just an added info.
– The imported customers doesn’t have any purchases made (since it’s a new system)
– I’m not planning on importing their old purchases (i’m not sure if this will affect anything)
– The only customers that are registered to my new Audience list are those who made a purchase after the import.

Best Regards,

@carazo

I see. I meant that although I found out or experienced this, I don’t need the functionality any more.

I think you need to test or inspect it, the issue is not resolved, but I can’t test it any longer and I don’t need to use the email feature anymore.

Thank you for being responsive!

Hi @carazo,

I can receive an email if I check both send email to created users and updated only users, but if I check the send email to updated users without checking the one for the created users, it’s not sending. I also checked my junk/spam folder

But i just skipped it altogether, all good now, it’s just a heads up.

Thanks

hi @carazo

Oh, that’s weird. haha. but okay. Thanks for your response. I suggest that you establish it though, as to avoid confusion for the others. Thanks a lot.

Regards,

Hi @carazo

Thanks for this, it’s too troublesome to check hundreds of users though

Regards,

Hi @mrclayton,

Thank you for this! Will update you as soon as I add it to my site.

I’ll update you as soon as possible.

Many thanks!!!

Best Regards,

hi @mrclayton,

Thank you for giving your time and effort for this.

What you’re saying is reasonable. Although personally, we’d want it to show, let’s say, only on “debug mode”. We don’t want our customers to see those errors and still have the option to choose the method with errors (may it be currency related or technical related) or for the least we’d want a way to handle it differently.

I think I will add a filter to the WC_Braintree_Payment_Gateway::is_available function so developers can add custom logic. Using that filter, you could make the gateways unavailable by comparing the store currency to the list of configured merchant accounts.

Looking forward to this. ??

Thank you thank you so much!

Best Regards,