Ryan Ray, a11n

Hi @rqcmt,

Thanks for the reply and info. I believe the crux of our issue here is that you’re wondering why WooCommerce creates an order (no matter the status) even if the order doesn’t exist in the Square or any payment processor.

I believe anytime the order is submitted it’s important it’s recorded, thus WooCommerce creates an order on the backend. That happens even if an error happens at checkout.

In our example, I used the card here that triggers a PAN error. As a customer, I see this error on the front end.

Image link: https://d.pr/i/Vairt6

With that, I still see an order is created in the backend. Its order status is failed until the customer fixes the error and pays without issues. This order also does not show up in Square as any sort of transaction.

Unless I am misunderstanding at the moment, which is possible, I believe I’ve replicated the error you’re talking about. Payment failed, order is created in WooCommerce set to failed, and ultimately doesn’t exist in Square.

Is that correct?

Hi @goopdevelopers,

I’ll monitor this and see what sort of an impact it has!

That sounds good. Thanks for making a few changes. Like you said, let’s see if those are successful and if not we’ll keep investigating from there!

• This reply was modified 1 year, 11 months ago by Ryan Ray, a11n.

Hi @dsawyers,

Of course, you’re most welcome. I’m glad @rainfallnixfig could help point you to a setting that can quickly do what you’re needing on this site.

Let us know if you’ve any further questions. Thanks!

Hi @jrnielso,

Thanks for confirming you’ve gone through the additional setup steps.

We are a supplement/vitamin shop. Does Apple Pay selectively show based on the products sold or keywords?

This doesn’t pick or choose what products to appear on, that’s odd you may sometimes see it but other times don’t. When you do see it, is it still the plain black button with no text or icon?

I visited a few products on your site and didn’t ever see an Apple Pay button. From here I’d recommend a few things.

First, are you able to enable debugging for this payment method and then view those logs via WP Admin → WooCommerce → Status → Logs. Choose the most recent Braintree log to view and see if there are any clues there regarding Apple Pay.

After that I’d try a conflict test. This kind of problem could caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce & Braintree
• See if Apple Pay shows up now

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Let us know what you find after those two steps and we’ll go from there.

Hi @tin_soldier,

Happy to help! It’s one of my favorite filters for this sort of use case that doesn’t seem to be super well known.

I hope that worked out for you!

Hi @tin_soldier,

I’d be interested to know if the translation can be done without a plugin too?

That’s a good question. I would think you could use a filter like gettext and change the text strings much like Loco Translate does. There’s a good tutorial on using that here. -> https://www.speakinginbytes.com/2013/10/gettext-filter-wordpress/

I hope this helps, let us know if you’ve got further questions. Thanks!

• This reply was modified 2 years, 9 months ago by Ryan Ray, a11n.

Hi @hasanblue,

Thanks for reaching out here. I see you’re using PayPal Payments but you’ve created a thread in the PayPal Checkout forums. Do you mind creating this again over at our PayPal Payments forums?

https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

Thanks!

Hi @nickfmc,

There isn’t a database table to drop to fix this. Once an account is created it can be put in test mode, but dev mode can’t be enabled once the site is connected to a WooCommerce Payments account.

If an account was accidentally created we can help delete that, as long as there are not any live transactions in it. That way you could get back to a place where you could enable dev mode.

Let us know if that would help here, and if so reach out please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Hi @mechenggkamal,

This could certainly be possible within Stripe, but it would take some custom development work. That is a really cool feature though they have built into their platform.

From the WooCommerce perspective, we try not to build features like this into the payment method specifically. Rather if there were an extension that added this feature to WooCommerce itself it would have its own crowdfunding engine that lets it work with any payment method.

I assume you may have already gone down that route though, as I’m personally not finding any crowdfunding options for WooCommerce or WordPress itself that will save a card token to later be charged if the funding was successful.

I don’t have a great way forward for you, but perhaps our ideas board would be a great place to suggest us building in support for the crowdfunding feature in Stripe. — https://ideas.woocommerce.com/forums/133476-woocommerce

Hi @wordpresschef,

I have to say that I’ve previously started the process of the account creation trough stripe but due to internet connection issue I didn’t complete it.

Thanks for contacting us about this issue. I think we’ll need to dig into this further and see what may have happened with the initial attempt to create a WooCommerce Payments account.

Would you mind contacting us at the link below and let us know the email address(es) that may have been used during that initial attempt. We’ll then dig into this more and figure out how to get WooCommerce Payments connected and up and running.

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Thanks!

Hi @devildad,

Can I move my footer bar some left. Linke moogold.com
I want to make my footer bar like this site. Can you help if can please help.

Thanks for the example URL. From what I can see on that site they’ve used this tutorial below to add a fourth link for chat to the Storefront handheld footer bar.

https://woocommerce.com/document/customize-the-links-in-the-handheld-footer-bar/#section-3

This automatically will move things to the left as it now evenly divides the screen into quarters instead of thirds. This of course does take some custom PHP to modify as you’d prefer. If comfortable with that level of PHP then I’d use a plugin like Code Snippets to add this to your site. Otherwise, see our customizations page below to reach out to a developer for some help getting this done.

WooCommerce Customizations Page

Hi @mesmer7,

Sorry to see this hasn’t worked out yet for you. As @snaacks mentioned, I’d also ask over in the Facebook or Slack communities. They’ll be best suited to help here with some custom code assistance.

Hi there @kevinverg,

Looks like you’d already reached out to us directly as well, which is great. Thanks for doing so.

I’ll mark this thread solved for now as we work together figuring out your issue in your ticket. Thanks!

Hi @julieningenius,

Happy to help. I’ll look for this ticket now, thank you!

Hi @julieningenius,

Usually, everything works perfectly, but she had a problem with two orders.
The orders were canceled, usually, when this happens, the customer is not debited, but with 2 orders, they were debited.
Has this happened to anyone before ?

Thanks for the information so far. We’d be glad to help further, but I think it’d be helpful to see some of the order details regarding these two orders.

Maybe it’s some sort of issue where Stripe & WooCommerce aren’t communicating, so WooCommerce thought the orders were unpaid and cancelled them (depending on your settings) while the customers were actually charged via Stripe. It’s just that WooCommerce didn’t hear back from Stripe to confirm that payment was made.

Nonetheless, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Be sure to send us your system status, and some screenshots of the orders in question. In particular the order note would be helpful to see.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

In addition check your settings under WP Admin → WooCommerce → Settings → Products → Inventory and see if you have any time limit set in the Hold stock (minutes) settings. Finally, head into your Stripe settings via WP Admin → WooCommerce → Settings → Payments → Stripe and be sure there is a Webhook secret setup there.

With all of that information we can quickly help figure out what could be happening. Thanks!