ryanv12

Ah I see – the issue is that your site must have WP_DEBUG enabled, which is why it’s requesting the unminified version. But the build process does not create that bundle. Should be an easy fix, look out for the next version to be released.

If you can, just disable WP_DEBUG for the time being.

I’m adding a filter that you should be able to hook into for custom loading logic, I’ll get back to you when that’s done

Perfect, thanks for the followup!

3.0.10 fixes the issue you saw with PHP 5.3, so try updating to that and let us know!

Great, thanks for reporting!

I did push a fix for that PHP 5.3 error today as well – it’s hard for us to test because most available development environments only go as far back as 5.4, but when I tested manually it seemed to work with 5.3. But it’s definitely preferable to get to 5.4 or higher.

We can change the way that works, feel free to open an issue here https://github.com/disqus/disqus-wordpress-plugin

If you’re comfortable doing so, you can also open a pull request. I’m thinking for this kind of condition we’d have to add a custom action that you could call, but might come up with something easier.

If the page is gray, perhaps the plugin’s javascript is not loading? If you’re familiar with using the browser’s dev tools, can you check to see if you find a request to a javascript file like: “en-disqus_admin.bundle.3.0.10.min.js”

Let us know if that file loaded, or if there was an error, and include the request/response headers.

Syncing needs to be re-enabled, because it uses a push-webhook method now, but you won’t be able to do that until you can see the admin UI.

• This reply was modified 7 years ago by ryanv12.

Thanks, I’m not seeing any issues from my end. Perhaps there’s a configuration issue internally. Please go to the Support tab in the 3.x plugin, and send a private support request with your diagnostic information.

We’ll verify the values to see what the issue is.

Great, we’ll do some testing and will hopefully be able to lower the requirement

I can take a look. Which website is this for?

@joshisanonymous do you know which version of PHP is running on your webserver? It’s likely a syntax issue that’s incompatible with an older version.

Ah good to know. I’ll try doing some additional testing to see if we can lower the minimum version to 5.4 then, but it seems 5.3 is a no-go for now. Thanks for all your help thus far!

Oh, so this happens during activation? The error you’re seeing seems to be the same as in this post: https://www.ads-software.com/support/topic/new-version-causes-500-error-for-wp-admin-reverted-back/

I’m trying to now figure out if it has to do with WordPress multisite (which seems likely) and/or the version of PHP. Do you know what version of PHP is running on your site?

Do you happen to be using WordPress multi-site as well? That error looks similar to this one: https://www.ads-software.com/support/topic/latest-update-creates-error-in-multisite-install/