ryanv12

I’m not sure what you’re asking, do you have an example?

Disqus doesn’t replace/handle pingbacks, so it sounds like these users are creating those directly? You might want to try disabling pingbacks from your WordPress settings and seeing if that stops them.

https://help.disqus.com/customer/portal/articles/466228

To be clear, are you seeing this spam in the WordPress comment system or on Disqus itself?

This is not a plugin we support, no.

Hi all,

Thanks for the feedback, we’ll look into using the changelog for future updates.

Regarding the change between 2.78 and 2.79, 2.78 introduced new security fixes but reverted some changes made a few months ago. Specifically these changes:

https://plugins.trac.www.ads-software.com/changeset/1012379/disqus-comment-system/trunk/lib/api/disqus/disqus.php

https://plugins.trac.www.ads-software.com/changeset/1012379/disqus-comment-system/trunk/lib/api/disqus/json.php

You’ll have to use Single Sign-on (you’ll need to contact us to get it enabled): https://help.disqus.com/customer/portal/articles/1148635

In general, a good way to tell if reactions should show up is to enter the full URL (not shortened) into Twitter’s search. If anything shows up there which isn’t in the reactions section, that’s something we’ll definitely look into.

You can contact us here for some more investigation: https://disqus.com/support/

When emailing us for reaction help, it’s best to include:

1. A link to a page missing reactions
2. A link to your Twitter search showing the tweets

—
Ryan
Community Support @ Disqus

This is a good question. The Top Discussions list favors recently active threads (within about a week), and because the most recent comments are over two weeks old, there are no results in the list.

That said, this could be a bit clearer or could cover more time, so we appreciate the insight so we can make some improvements moving forward.

—
Ryan
Community Support @ Disqus

The query strings have some important functions in this case. It’s important to note that these tools provide suggestions based on a very broad criteria, and wouldn’t necessarily help.

In reality, Disqus loads very quickly and you can find an analysis of the load times here: https://royal.pingdom.com/2012/02/23/testing-the-speed-of-comment-systems-for-blogs/

We hope that helps!

Ryan
Community Support @ Disqus

Thanks for the link! I took a look and it appears to be caused by the “clear: both” property that you have for list items in the theme. Here’s what it looks like in your stylesheet:

ul li, ol li {
clear: both;
…
}

Link to the CSS file: https://www.yasza.com/wp-content/themes/yz/style.css

You should be able to fix this with the following custom CSS:

#dsq-content li, #dsq-content ul {
clear: none !important;
}

Hi Yasza,

In general you want to look for any other <ul> or <li> css that might be affecting this (using Firebug or the default Chrome inspector tool). If you do find anything, you can override it in the Disqus Custom CSS box by targeting the Disqus content <li> tags specifically:

#dsq-content li, #dsq-content ul {
<your overrides go here>
}

-Ryan

@acaffiero It’s hard to say exactly what’s wrong without looking at the site, but we’ve documented the most common reasons for seeing that message here: https://docs.disqus.com/help/10/

Let us know if that helps!

Ryan
Community Support @ Disqus

The default comment sidebar widgets don’t work because they’re pulling from the WordPress comment database instead of Disqus itself (however, comments are eventually copied from Disqus -> WordPress).

We have our own Popular Threads/Recent Comments/Top Commenter widgets available in your Disqus admin > Tools tab as a javascript include. You can paste the code in an Arbitrary Text/HTML widget within WordPress.

We hope that answers your question!

Ryan
Community Support @ Disqus

Hi Mike,

It looks like you have “Rocket Loader” enabled as part of your Cloudflare plugin, which forces your site to ignore the Disqus javascript. If you’re curious why this happens, it’s because the plugin will change all instances of <script type=”text/javascript”> to <script type=”text/rocketscript”>. It appears the Disqus javascript isn’t recognized, so is ignored.

You will be able to fix it for now by disabling the “Rocket Loader” portion of the Cloudflare plugin. However, our understanding is that Cloudflare is working on a fix for this, referencing this support request: https://support.cloudflare.com/discussions/suggestions/972-rocket-loader-bug-reporting-suggestion

Hope that helps!

—
Ryan
Community Support @ Disqus