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Hi Thomas.
Sorry forgot to come back to this request for help.

In summary my experience has been.
1) I did not know how to ‘report it to Microsoft’. My site host also recommended reporting it to Microsoft and gave me some tips on how to do it.
Eventually I found two ways – the most useful seems to have been via their windows 10 ‘Feedback hub’. However, I STILL have not got any replies from Microsoft. But the ‘feedback hub’ gave me the opportunity to report it and to make ‘replies’ as things changed.
2) I got two random variations in the way this error displayed – the big red box (where the pdf should have displayed) and a popup window. The popup window allowed me to ‘report the url as safe or unsafe’. So, I reported it as ‘safe’ each and every time I got that variation.
3) gradually over time (a couple of weeks) the problem went away – I had about 150 newsletter posts affected. Now they are all good.
4) Coincidence or not?
a) I built a new website as a subdomain. This involved the reuploading all my newsletters and using your plugin to display them. There are a few other pages also. SO now I had two sites with my newsletters available to the public. The ‘old’ newsletter site used a different plugin to display the pdf. There were no issues with either site during this time.
b) I then needed to redirect my main url to the content of this new subdomain. This required the “migration” of my main url site to new subdomain and the new newsletter subdomain site to my main URL folder (this meant the old subdomain was deleted during the migration). Immediately the new main URL site had the problem with my newsletter pages – the ‘few’ other pages were all ok. One test showed that if I reverted a newsletter page to use my ‘previous’ pdf display plugin instead of yours then the problem went away – hence my report to you. As a short-term fix I used this configuration to get my site back up. But I could not display any of my historical newsletters.
c) then one day (after reporting to Microsoft as above) I noticed a few of my historical newsletters were no longer having the problem when using your plugin. Progressively over a week or so I no longer had any problems with any of my newsletters being displayed. I am now only using your plugin.

So, my problem has just ‘disappeared” without any apparent reason. Without any feedback from Microsoft, I have no idea if they took any corrective action or not.

sorry i missed reading the faq before i posted. i wasn’t expecting technical support articles in a faq and i wasn’t thinking plugin conflict at that stage. But good you now have the reminder as a pinned topic.

but i did find workaround 3 worked for me as well. 1 and 2 were a bit advanced for me

problem solved. My other plugin author already had a ‘action’ hook which disables his ‘walker’ so i could apply that without causing me any other issues.

Hi
Thanks for the very prompt response.
After my post i saw the support comments in the faq section and ‘workaround 3’ is working for me at the moment so i favour a plugin conflict currently.
i have another plugin that may be a cause of the conflict and i have logged a support call there. i expect a response from him in the next 48 hours or so (time zone differences and weekend). maybe he will contact you directly if he needs too.

be good if your plugin was ‘updated/tested’ for each version of WP so that we don’t continue to get the ‘this plugin has not been tested with your version of wordpress’ message.

ok thanks

Does your lack of reply mean it can’t be done??

ok we are at an empasse
I don’t believe i have information that i can publicly share.
So please delete this thread from the forum and i will move on

thanks anyway

Hi
I don’t think i have anything to say at this time that I think is not private and/or confidential and therefore it is inappropriate for me to post in a public way.

Any progress on this request for support?

not at the moment. Maybe later

All previous testing and its results are detailed in the email i sent to you earlier.

thanks Jack

back to the drawing board then

grrr

just got the email – just took a long time getting here

Sorry no it doesn’t help
I am logging a call with Sparkpost
I do think it is something to be resolved at a developer level but just who has a problem I don’t know.

BTW I did not get an email notification of your reply

Great
Will do the plugin update when you release it and check it again then.

thanks Voltronik