ryuseirecca

I think only with themify builder

Found the solution. Have to create KB from Agent’s Reply

and I use the demo site https://demo.kb-support.com/garecanandagysorid/tanya-kami/

And thank you for the shortcode, I try as customer and it shows the form.

• This reply was modified 4 years, 1 month ago by ryuseirecca.

Quick update, I just check email notification settings (Tickets -> Settings -> Emails) without doing changes and set auto assign for new ticket.
And as customer I submit the second ticket and receive the email notification but I still did not receive notification for the first ticket.

Hello thanks for the update, I have submitted the ticket as an unregistered guest but do not receive the email notification, and also I’ve used the [kbs_register] shortcode but the page just empty.

Yes I am using Twenty Sixteen theme and just upgrading it to version: 2.2 but still encounter the bug

Sorry ask again @agencydominion, it works but when I clicked the link. It dropped slightly below title/heading. Example again is link back to the top (link to row q0 aka top menu), page will be move to row q1 (slightly below top menu). I want the page will be exactly at top of the row.

• This reply was modified 7 years, 6 months ago by ryuseirecca.
• This reply was modified 7 years, 6 months ago by ryuseirecca.

@agencydominion

Hi, I just need to reactivate the plugin and now it works!!!

Sorry for the inconvenience

Sorry I don’t know about that, because last time I used the builder is two weeks ago. The changes that I did just add plugins Bootstrap 3 Shortcodes.

@agencydominion
No, I haven’t update it yet, I cannot update all of my plugins and wordpress version.
My Fusion plugin version is 1.2.1 and still use WP version 4.6.6
This is error from Javascript console

Uncaught TypeError: e[c] is not a function
    at HTMLSpanElement.<anonymous> (bootstrap.min.js?ver=4.6.6:6)
    at Function.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.6.6:2)
    at a.fn.init.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.6.6:2)
    at a.fn.init.a.fn.tooltip (bootstrap.min.js?ver=4.6.6:6)
    at HTMLSpanElement.<anonymous> (fusion-core-admin.js?ver=1.0.0:83)
    at Function.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.6.6:2)
    at a.fn.init.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.6.6:2)
    at fsnInitTooltips (fusion-core-admin.js?ver=1.0.0:81)
    at fsnAddColFields (fusion-core-admin.js?ver=1.0.0:1443)
    at fsnInitUIevents (fusion-core-admin.js?ver=1.0.0:360)

• This reply was modified 7 years, 6 months ago by ryuseirecca.

Thank you, that solves my problem