rzepsen

Hi, @sasad123

Thank you for your patience. This problem may be related to other plugins used in your shop. Please try to isolate an issue, by disabling plugins which are not our or WooCommerce.?Then please enable plugins individually, delete the cache, and check if the problem still exists.

If yes, please?test the?plugin?again, but now using Storefront – the official WooCommerce theme. It will help us identify a possible conflict with your theme.

Such testing on a “live” store is not the best idea. It is better to do it on a copy, which you can prepare with WP Staging. This is a free and simple plug-in – with it, you will prepare a copy with a few clicks.

Please notify me about the result.

Best Regards,

Hi @koladzio

As we haven’t got any replies, I’m marking this topic as resolved for now.

Kind regards,

Hi @luciehajkova

As we haven’t got any replies, I’m marking this topic as resolved for now.

No. Data is collected in a database.

Hi @koladzio

Thank you for the update. What is the add-on Abandoned Cart version. Does the problem persist if you reinstall both plugins?

Hi @sasad123

I think I’ll uninstall it again and re-upload it.

I think that it is the best thing you can try at this moment.

Forgive me, but I don’t really understand the second problem.
Do you mean to say that there are problems with variant products when the plugin is activated? Do you mean our plug-in in the PRO version or the FREE version?

Hi @koladzio

Thank you for contacting us. Could you tell me your WordPress, WooCommerce, PHP and our main plugin with add-on version you are use on your store?

It will help me to investigate an issue.

Hi @sasad123

There is 2.1.4 free version. Is there any message appearing during the update process? If yes, could you send it me?

@sasad123

Superb ??

Is there anything else I could help you with?

Hi @luciehajkova

Glad to hear that you handle with this problem.

Is there anything else I could help you with?

Hi @sasad123

Apologies for the confusion. The description you mention is incorrect. I have already submitted this for correction. The plugin in the FREE version does not support variants. The only way to handle variable products using our calculator is to install the PRO version in the store.

Regarding card payment, I have activated payment via PayPal. It will be active for the next 24 hours.

Is there anything else I could help you with?

Hi @luciehajkova

Thank you for contacting us. Could you send me a screen providing untranslated “Gift Card Amount” on your product page?

I’m trying to find such a phrase in my test environment plugin and Loco Translate but without any success. The same when I try to find it on my voucher product page.

Hi @sasad123

Thanks for contacting us. The plugin indeed supports variable products but in the PRO version. The FREE version, which you probably installed, does not support the variant.

If you would like to ask for more details about the PRO version, feel free to contact me on the official plugin forum.

Is there anything else I could help you with a plugin FREE version?

Hi @hellodracon

It can be a months.

Hi @manolimes

Apologize for late reply.

1. In that case, could you delete blank images and try to import them again? If the image is broken, the plug-in thinks it is imported and does not upload the correct picture. Try again.
2. Could you provide a screen with an import panel view? Is there any error appearing after import begins?