Sabbir Mahmud

Hi Mike,

We’re closing this for now but we will keep trying to find a solution of this issue.
Once again thanks for being with ReviewX.

Best regards,
Sabbir, Team ReviewX

Hi Mike,

Thanks for your patience, cooperation and support. We really appreciate it.
Though particularly this issue has been resolved with the latest update released today but my recommendation for you would be keep using the old version for a few more days. Once all the issue is resolved you can start using the latest plugin in the future.

Best regards,
Sabbir, Team ReviewX

You’re always welcome ??

Hi @supton ,

Thanks for reporting the issue.

Actually the latest version of ReviewX plugin doesn’t require the separate Pro plugin anymore thus its showing the notice.

Please deactivate the ReviewX Pro plugin and the notice will go away.

Best regards,

Sabbir, Team ReviewX

Hi @claytonkessler ,

Thanks for sharing the feedback.

To provide a better review solution our users we have rebuilt the plugin from scratch and recently launched the entire new version. Since the plugin is in early stage a very few of our users may face difficulties as you have.

We are really sorry for the inconvenience and we are 100 percent dedicated to address them.

We need some more information to investigate the issue further, would you please contact our?dedicated support?and they will take care of it.

Best regards,
Sabbir, Team ReviewX

Hi@devscoder ,

Thank you so much for sharing the details.

As I thought, it’s a misunderstanding.
The email id and password you’re seeing in the POST request is the credential of your ReviewX account which you are creating during the onboarding process in the ReviewX plugin. There is no connection between your WordPress user account credential and the ReviewX account credential.

I hope you will understand this and would be kind enough to remove this review.

If you have concerns with anything else, feel free to let us.

Best regards,
Sabbir, Team ReviewX

Hi @avagolf ,

We’ve been trying to figure it out, but so far, no luck. I’m still working on it and will get back to you if I find anything.

Best regards,
Sabbir, Team ReviewX

Hi @avagolf ,

Thanks for your confirmation, Mike. I am marking the topic as resolved.

Best wishes,
Sabbir, Team ReviewX

Hi @avagolf ,

Thanks for your patience and cooperation, Mike.
The issue seems like casued by the Perfmatters plugin. We tried to figure out the root cause but couldn’t find any. Would you please contact them regarding this matter?

Following issue is also caused by the Perfmatters plugin.
https://www.ads-software.com/support/topic/leave-a-review-box-bug-displaying-very-long/

We’re still working on the other issues you have reported, Mike and we will let you know updates soon.

Best regards,
Sabbir, Team ReviewX

Hi @avagolf ,

I hope you’re doing great and thanks for your immense patience.
The issue has been resolved, would you please check at your end and let us know?

Best regards,
Sabbir, Team ReviewX

Hi Guys,

The latest update should fix the issue. Would you please check and let us know what is the current status?

Best regards,
Sabbir, Team ReviewX

Hey @rubenvankempen ,

The pop-up issue will be sorted in next release. We hope to release a new update within next 2-3 days.

Thanks for your support and cooperation.

Best regards,

Sabbir, Team ReviewX

Hi @noni775 ,

Thanks for reporting the issue and really sorry for the inconvenience.

We have been already working on this issue for a while now and hopefully it will be sorted within next 2-3 days.

We are going to release an update in earliest possible time.

Thanks for your support and cooperation.

Best regards,

Sabbir, Team ReviewX

Hey @rubenvankempen ,

Sounds great. Feel free to get back if you face any issues in the future.

Best regards,
Sabbir, Team ReviewX

Hey @rubenvankempen !

I hope you’re doing fine, and thanks for reporting the issue.

Since the issue seems to be site-specific, we will need some more information on this. Would you please contact our dedicated support team?? They will take care of it.

Best regards
Sabbir, Team ReviewX