Sabbir Mahmud

Dear @rapidetech !

First of all, we’re so sorry for the inconvenience you had with ReviewX.

Your frustration is understandable but you should have contacted our support team before leaving the review.
Please contact our dedicated support team and the issue will be taken care of.

We would be grateful if you could reconsider changing your rating since it could be damaging for us.

Kind regards

Dear @marc_j !

The issue has been addressed successfully and we will release an update soon.

In the meantime, if you need help with anything else, feel free to contact our dedicated?support.

Kind regards

Hi @marc_j !

Hope you’re doing great!

Thanks for bringing the issue front. We have already started working on it and hopefully, it will be resolved really soon.

In the meantime, if you need help with anything else, feel free to contact our dedicated support.

Kind regards

Hi?@devilmakq !

Hope you are doing fine.

ReviewX doesn’t have a built-in facility to customize that particular star. But we can try with Custom CSS.

Could you please contact our dedicated?support? Our support team will take care of it.

Kind regards

Hi?@nrentzilas !

Hope you are doing fine.

Sorry for the inconvenience, the issue seems site-specific and we would need more information on your site to debug it.

Could you please contact our dedicated?support? Our support team will take care of it.

Kind regards

Hi?@peterleaus !

Hope you are doing fine.

ReviewX’s translation compatibility is tested with WPML and the Loco Translate plugin but we haven’t checked it with Polylang before.

Could you please contact our dedicated?support? Our support team will take care of it.

Have a nice day.

Kind regards

Hi @eddymc84 !

Hope you’re doing fine and thanks for your utmost patience.

Please accept my sincerest apologies since I take almost 2 weeks to get back to you. The thing is Directorist plugin has its own review system and we tried to find a way if somehow ReviewX can be used with Directorist exclusively for the review section.

As Directorist’s own review system gets priority on those posts it created, ReviewX cannot be used with Directorist’s posts, unfortunately.

If there is anything else, I can help you with feel free to let me know.

Kind regards ??

Hi @lunchglaz !

Hope you are doing fine.

We are really sorry for the inconvenience.
The issue seems site-specific and to investigate it further we will need some more information.
Could you please contact our dedicated support? Our support team will take care of it.

Have a nice day.

Kind regards

Hi @rimanhoubbi !

First of all, please accept my sincerest apologies for the inconvenience caused. This shouldn’t have happened and I can totally understand your frustration.

Though the issue was not related to ReviewX as we have informed you in the support ticket we have tried our best to resolve the issue for you. And finally were able to resolved the issue successfully.

Regarding the plugin disabling issue, if you would allow us a few more hours we could resolve it too for you. Please note that ReviewX has over 10,000+ active users so we do get plenty of tickets. So, sometimes it can take a bit of time to get all the issues resolved.

And, we always take our customers very seriously and fix the reported issues even when its not related to ReviewX. Our recent reviews can vouch for that as well.

Have a great day ahead???</img>

Thank you!

Hi @eddymc84 !

Hope you’re doing well and thanks for contacting ReviewX! ??</img>

The compatibility of ReviewX with the Directorist plugin is not yet determined, but we are testing it. We will get back to you soon with a result.

In the meantime, if there is anything else, we can help you with, feel free to contact our?dedicated support.

Kind Regards