Sadman Sakib Nadvi

Hello there,

Greetings. Hope you are doing well.

Well, you can do that, please check the screenshot: https://d.pr/i/u6Akls. It would fetch the first 20 words from your posts.

Thank you. Have a good day.

Hello there,

Greetings. Hope you are doing well.

I just checked your site and it seems like it is working fine. Please check this screenshot: https://d.pr/i/tr9Imp

Please let me know where you are having the issue.

Thank you.

Hi there,

Thanks for sharing the details with us. However, the feature you are looking for isn’t currently available.

I will definitely discuss this with our team and if we get more such requests in the future, we will definitely implement it in our plugin.

Thank you for your suggestion. Have a nice day!

Hi, there.

Greetings.

Can you please get back to us? Has your issue been resolved yet?

Let us know so that we can help you out. Thank you!

Hello there,

Greetings.

Well, I just checked it from my end. Please check the video: https://d.pr/v/SN3pR5
As you see when I disabled the masonry layout and it changes to equal height.
If that isn’t working on your end. Then it is possible there is a conflict with either theme/plugin. For which the CSS is being overwritten.

So, I would recommend you temporarily switch the theme and deactivate 3rd party plugins except for BetterDocs. Let me know how it goes.

If the issue still occurring, please create a staging/test site and give us the link to your doc page to check more deeply.

Thank you.

Hello there,

Greetings.

It seems really strange. Can you please try doing this following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/OeGVUT

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools as well. Check out this screenshot: https://d.pr/i/23N5eb

Please try clearing your browser cache or try another browser too.

If the issue still persists, Can you please create a support ticket from here so that we can check more deeply: https://wpdeveloper.com/support/new-ticket

Thank you. Have a great day.

Hello again,

It seems strange. Can you please try disabling the masonry layout? https://d.pr/i/QmwRCn

If it doesn’t work Can you please create a support ticket so that we can check more deeply: https://wpdeveloper.com/support/new-ticket

Thank you.

• This reply was modified 3 years, 3 months ago by Sadman Sakib Nadvi.

Hello there,

Greetings. Hope you are doing good.

Can you please share the URL to your page so that I can check and get back to you?

Thank you so much. Have a great day.

Hello @seto76 ,

Greetings. Hope you are doing great.

Unfortunately, that feature is not available at this time. However, I appreciate your suggestion. It would aid in the development of the plugin.

Have a wonderful day. Thank you.

Hello @marcosalexbr ,

Greetings. Hope you are doing well.

Unfortunately, we don’t have that feature right now. However, Thank you so much for your idea. It would help us to improve the plugin.

Thank you. Have a great day.

Hello there,

Greetings. Hope you are doing great.

Well, NotificationX logs sales when the order is being “processed” or “completed”. It is not supposed to show canceled/abandoned sales. In case if it is showing please try to regenerate assets.

To regenerate assets, you can go to wp-admin -> NotificationX then, switch to the ‘All Notificationx’ tab, and hit the ‘Regenerate Assets’ button. Check out this screenshot:https://d.pr/EIhGs9

If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

Let me know how it goes.

Thank you.

Hi there,

Greetings. Hope you are doing well.

Unfortunately, the feature is not currently available.

However, thanks for your suggestion. This will help us to improve our widget in the future version of our plugin.

Cheers!

Hello there @itzami ,

Greetings.

Our developers have solved the issue. Please download this dev version and give it a try: https://d.pr/f/vD9uV4

Let us know if it works or not. Thanks.

Have a great day.

Hello there @itzami ,

Greetings and sorry for the inconvenience.

We have found the issue as well. I have already informed our dev team about it.

I will let you know as soon as I hear from them. Thank you for pointing this out.

Have a great day.

Hello again,

Good day.

As we didn’t hear from you since then, We are assuming your problem has been resolved. If you still have any questions feel free to knock us anytime.

Thank you.