Sadman Sakib Nadvi

Hello @jamaicahomes ,

Greetings.

Thank you for reaching out and expressing your concerns. I want to assure you that your privacy and the confidentiality of your data are of utmost importance to us.

Due to the extensive data on your site, we were unable to reproduce the issue on our end. Therefore, we needed to migrate your site temporarily to diagnose and fix the bug effectively. Throughout this process, we maintained the highest standards of data privacy and security. I can personally guarantee that no data from your site was breached or accessed by any third party.

Once we identified and resolved the issue, we immediately deleted the cloned site. We did not retain any information from your site, and we have no intention of recycling or using your site content in any way. Your data integrity and trust are paramount to us.

I see our support team has already got back to you with a fix. Please continue the discussion over there.

I deeply regret any distress this situation may have caused you. Please rest assured that all user data has been deleted, and we have taken every measure to ensure that your site content is no longer stored on our servers.

Thank you for bringing this to our attention and for your patience as we worked to resolve the issue.

Kind regards,

Hello @jamaicahomes ,

Greetings.

It looks like the issues you’re experiencing are related to the PRO features of BetterDocs. According to WordPress ORG policy, we can’t discuss these matters here. Please reach out to us here.

We’ll investigate and get back to you as soon as possible.

Thank you!

Hello @jamaicahomes ,

Greetings.

Our development team has added a searchable glossary feature. Since you are a professional user of our plugin, please reach out to us using the link provided. We will share the development version with you. Therefore, we will now close this thread. Thank you for contacting us.

Good day.

Hello @jamaicahomes ,

We sincerely apologize for the inconvenience you’ve experienced.

Thank you for providing such a detailed explanation of the issues. We are currently investigating the matter you reported. It appears to be a website-specific issue, so could you please reach out to us at the following link? This will help us debug it further.

As for the glossary being highlighted and searchable, we appreciate your feedback. Please give us some time to discuss this with our product team, and we will work on these improvements soon.

Thank you for reaching out to us.

Hello @osamaelmasri ,

Greetings.

As per the WordPress Org Forum Policy, we are unable to provide support for the PRO plugin here. I see you have already reached out to us and one of our support representatives replied back to you. Please continue the conversation over there.

Thank you.

Hello @ipixxie ,

Hope you’re doing well.

As we’re not getting any response from you, we are assuming your issue has been solved. And so, we’re going to mark this topic as resolved now.

Thank you!

Hello @ipixxie ,

Greetings. Hope you are doing well.

I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

Please let us know. I wish you a good day.

Thank you.

Hello @trecartin ,

Sure thing. I will keep you posted on this.

Good day.

Hello @ipixxie ,

Greetings.

Well, the ‘Elementor getting Stuck’ error is normally caused due to a website having low memory. You can check your memory limit by navigating to: wp-admin -> Elementor -> System Info. Check out this screenshot: https://d.pr/i/MHHWa8

You can install the following plugin on your website to take care of this: https://d.pr/f/D3Dik2

If that doesn’t work, make sure to increase the memory limit. To increase the memory limit you will have to modify your wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

define('WP_MEMORY_LIMIT', '512M');

You would find the wp-config.php file under your WordPress directory.

You can also read this blog to modify the wp-config.php file: https://wpdeveloper.com/troubleshoot-preview-loading-error-elementor/

If that doesn’t work, please deactivate the Essential Addons elements you are not using especially the Dynamic Elements.

Let me know how it goes. Thank you!

Hello @trecartin,

Greetings.

Thank you so much for your valuable feedback!

We are pleased to inform you that our development team has started working on the social media option based on your suggestion. Additionally, we have submitted your request for the up/down vote feature to our product team, and they are currently evaluating its feasibility. We will keep you updated on their progress.

We truly appreciate you reaching out to us and sharing your insights.

Best regards,

Hello @weblink , @jayenashar ,

Greetings.

We are aware of this issue. We are working on it. Please bear with us for the time being. In the meantime, please download the Essential Addons for Elementor plugin from here:?Click to download?and install on your website.

Good day.

Hello @mattdss ,

Greetings. Thanks for reaching out.

Unfortunately, we don’t have a form for password change. Hence, it isn’t possible to create a page for this purpose. The working mechanism of reset password and change password aren’t the same. However, we have added this as a feature request, I will get back to you if I bring this feature.

Good day.

Hello @trecartin ,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the initial setup of the BetterDocs plugin. This is highly unusual, and we would appreciate it if you could provide more details about the issues you faced during installation. We strive to assist our users promptly and effectively, and we regret that we did not have the opportunity to address your concerns earlier. Please reach out to us here so we can investigate and resolve this matter for you.

Regarding the conflict with having a blog on the same site, this should not occur as we use different slugs. If you are using a block-based theme, the customizer may not function as expected. Instead, you can utilize our Full Site Editor (FSE) support. For more information, please refer to this documentation: https://betterdocs.co/docs/betterdocs-provides-full-site-editor-support/

We understand your concerns about the limited social sharing options. We have included the most popular platforms, but we are always open to suggestions. Please let us know which additional platforms you would like to see, and we will discuss this with our team. Additionally, you can customize the feedback smiley faces using custom CSS to better suit your needs.

Once again, we apologize for any inconvenience you have faced. We are committed to providing you with a smooth and satisfactory experience. Please do not hesitate to contact us here with any further issues or suggestions. We are here to help and look forward to resolving your concerns.

Best regards,

Hello @lepro02 ,

Greetings.

Glad to know that you have solved your issue.

Thank you for letting us know. Have a great day.

Hello @lepro02 ,

Hope you’re doing well.

As we’re not getting any response from you, we are assuming your issue has been solved. And so, we’re going to mark this topic as resolved now.

Thank you!