Sajid Manzoor

Hello

I followed guide and there are no logs in WooCommerce->Status->Logs.

@rajeshml @carolm29 Sadly you are not providing any kind of support at woocommerce.com too.
I am stuck with this issue since March or April.
Initially, I fixed the issue with Failed Payments on first purchase on my own as you guys were not replying at that time. Now when I am again stuck at this issue you guys are not responding to my queries.
My Client has invested time and money on choosing WooCommerce Subscriptions and WooCommerce on my recommendation. When we are stuck with a serious issue, WooCommerce Team is not providing any kind of support and this has put a negative impact on my relation with my client. Today my client clearly said that he will wait for Monday and if this issue is not fixed he will look for anyother solution and he will stop using WordPress and WooCommerce, all together and this is all is happening because of your poor written plugins and lazy un-happiness engineers who does not bother to reply for a single message.

@carolm29 But its not working the way you mentioned.

I am sending you messages for last 3 days and surprisingly no happiness engineer joined and didnot received any email from them yet!.

@ckadenge See this video here: https://www.loom.com/share/55c99f65e47e4bf0b30f6e1d4a12e84d

No one is responding to chat requests. and I can’t see option to create a new ticket.

@ckadenge yes I do have woocommerce.com account and paid license for WooCommerce Subscriptions but ‘Create Ticket’ Option is not showing on Woocommerce.com anymore. In past, I remember we used to have this option but now when we fill support form, it routes us to Live Chat.
See Screenshot here: https://tinyurl.com/2yaky3yw.

• This reply was modified 3 months ago by Sajid Manzoor.

Hello @doublezed2

Thank you for replying to this thread. Yes, I am using the same extensions you mentioned in your thread above.
I tried opening ticket on WooCommerce.com but I can’t. Whenever I try to open a ticket it takes me to Live Chat and on Live Chat no one is replying to message to since morning.

Hello @doublezed2
Issue is not related to the custom code, I shared above.
I tried removing this custom code which you mentioned above and still payment form is replicating twice. Infact I checked this with Storefront theme and issue is happening. See following comment above.

This is not a frequent issue and it happens randomly.

I am surprised that instead of checking your plugin, you guys are still trying to get this issue over your heads by asking questions. I will suggest you to test your plugin. Here are steps to reproduce the issue:
Test this with a new customer account who does not have a payment method saved in his profile.
1- Add products to cart
2- Go to checkout directly (Skip cart page)
3- Most probably you will see payment form once.
4- Hit ctrl+f5 to refresh the page. Referesh the page untill you see Payment form replicated twice.

Some times you will see the double payments forms after 1 or 2 refresh and sometime it will take 7, 8 or 9 re-tries to see the payment form twice on checkout page.

You still have to answer my following question:

Can you please tell me which code/filter/action or JS/PHP function in your plugins is responsible for embedding Card information in Payment Methods sections. I will try to debug that part only to find the root cause of this issue.

Thanks

Ajid

@carolm29
I cleared Square sync and it worked now.
Thanks

I have following plugins

ACF
WooCommerce
WooCommerce Square
WooCommerce Checkout fields editor
Elementor
SVG Support
User Registration(https://wpuserregistration.com/
Conditional Menus (By Themeify)

and i tested this with and without these plugins
ACF
WooCommerce Checkout fields editor
Elementor
SVG Support
User Registration(https://wpuserregistration.com/
Conditional Menus (By Themeify)
and issue persists.
Can you please tell me which code/filter/action or JS/PHP function in your plugins is responsible for embedding Card information in Payment Methods sections. I will try to debug that part only to find the root cause of this issue.

Thanks
Sajid

Hello @carolm29

• Yes Product SKUs are already added to products.
• I have one location in my sandbox account and WooCommcerce settings.
• Background processing is also on. I know this because sometimes products are synced properly and some times they don’t work. Plus I am on WP Engine and I am sure that there will be no blockage at their end.

System Report:

`
### WordPress Environment ###

WordPress address (URL): https://misite.wpenginepowered.com
Site address (URL): https://misite.wpenginepowered.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 8.2.19
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.9.1
WC Database Prefix: wp_
Total Database Size: 9.60MB
Database Data Size: 6.91MB
Database Index Size: 2.69MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.38MB + Index: 0.45MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 2.13MB + Index: 0.11MB + Engine InnoDB
wp_posts: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 45
br_product_filter: 1
custom_css: 2
customize_changeset: 5
elementor_library: 2
exwo_glbinfo: 1
exwoofood_scbd: 2
nav_menu_item: 18
page: 10
post: 2
product: 17
revision: 1
shop_order_placehold: 3
user_registration: 1
woolentor-template: 1
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Advanced Custom Fields: by WP Engine – 6.3.0
Conditional Menus: by Themify – 1.2.5
Elementor: by Elementor.com – 3.21.8
Genesis Blocks: by StudioPress – 3.1.3
Google Listings and Ads: by WooCommerce – 2.7.1
Jetpack: by Automattic – 13.4.3
Mailchimp for WooCommerce: by Mailchimp – 4.0.2
Pinterest for WooCommerce: by WooCommerce – 1.3.24
SVG Support: by Benbodhi – 2.5.5
TikTok: by TikTok – 1.2.5
User Registration: by WPEverest – 3.2.0.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.2
WooCommerce Food: by Ex-Themes – 3.2.7
WooPayments: by Automattic – 7.7.0
WooCommerce Shipping & Tax: by WooCommerce – 2.5.7
WooCommerce Square: by WooCommerce – 4.6.2
WooCommerce: by Automattic – 8.9.1
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.8.9
WP File Manager: by mndpsingh287 – 7.2.7
WP Hooks Finder: by Muhammad Rehman – 1.2.5

### Inactive Plugins (3) ###

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.4.6
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
WPB Product Quick View Popup for WooCommerce: by wpbean – 2.1.8

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.3.0
WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
WP Engine Security Auditor: by wpengine – 1.1.1
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 519 KB

### WC Pages ###

Shop base: #75 - /meals/
Cart: #76 - /cart/
Checkout: #77 - /checkout/
My account: #78 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: misite Prp
Version: 1.0.0
Author URL: https://misite.com
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.6.16
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: misite_theme/archive-product.php version - is out of date. The core version is 8.6.0
misite_theme/woocommerce/cart/mini-cart.php
misite_theme/woocommerce/checkout/form-checkout.php

Outdated Templates: ?
					
					
						Learn how to update

### WooPayments ###

Version: 7.7.0
Connected to WPCOM: ? No
Logging: Disabled

### Square ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Display at Checkout

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-31 17:09:19 +00:00
Options: ?
Notes: 73
Onboarding: completed

### Action Scheduler ###

Complete: 1,287
Oldest: 2024-05-06 16:46:58 +0000
Newest: 2024-05-30 18:06:26 +0000

Pending: 6
Oldest: 2024-05-30 19:06:26 +0000
Newest: 2024-05-31 11:25:52 +0000


### Status report information ###

Generated at: 2024-05-30 18:53:10 +00:00
`

There are no fatal errors in woocommerce logs. However I have an entry for Square logs and I shared it with you above in previous post.

Thanks

@omarfpg
I checked this with storefront theme now and storefront theme also have the same issue. See this screenshot here: https://tinyurl.com/2c6g2waa
This happens on random accasions. It is not visible all the times.
Thanks

Hello @omarfpg
I have astra theme and this theme does not have any hook similar to theme_payment_method? or payment_method? added on checkout page. I am testing this with StoreFront theme and Will get back to you with results.
Further the customization thing you mentioned about

remove_action( 'woocommerce_checkout_order_review', 'woocommerce_checkout_payment', 20 ); add_action( 'theme_payment_method', 'woocommerce_checkout_payment', 20 ); 

It is actually standard way of doing things in WooCommerce/Wordpress and using these lines will only change the placement of payment methods on checkout page.
theme_payment_method is a custom action I added on checkout page for creating a new place for showing payment mthods and it looks like this:

 <?php do_action('theme_payment_method'); ?>

There is nothing else added to this action so there is zero chance that any other plugin or theme has conflicts with this newly created action.

Thanks
Sajid

okay thanks @elavd. I will have a look into this.

@elavd Can you please share the name or author of that plugin which you have used. I am in dire need of partial payments plugin and unfortunately ‘Deposit & Partial Payment Solution for WooCommerce – WpDepositly | MagePeople’ are taking time in responding to the issues.

Hey @elavd

were you able to sort this out, if yes how?

Thanks
Sajid