Victoria Sakal

Hi, @lucky8888!

Thank you for taking the time to leave us a review, and we are sorry you are facing issues.

The WP Mail SMTP Lite (free) plugin version is designed to provide everything you need to send emails reliably. So once you have set up a mailer you can immediately improve your email deliverability.

As mentioned in our plugin description, the Pro version of WP Mail SMTP provides additional features if needed (screenshot).

We’d be happy to assist you in getting WP Mail SMTP up and running on your end. Please know that you can use the WP Mail SMTP support forum where we provide limited complimentary support. That would be the ideal location to share details of any issues or clarifications you might need.

Kind regards.

Hi, @harcsa!

Thanks for the review! We’re happy to hear that WP Mail SMTP has worked out well for you.

Have a great day!

Hi, @phgwp!

Thank you for taking the time to leave the review!

It’s great to hear that you’ve found the WP Mail SMTP plugin easy to configure and effective.

We hope you continue to have a 5-star experience ??

Hi, @nowaka!

Thanks for reaching out.

You are right, any time you make account-related changes, Gmail will disconnect. It’s because The OAuth token in Gmail will reset.

If you want to use 2FA, it requires you to use App Password. Also, this method is secure.

These are security features enforced by Google, and we can’t affect them.

Kind regards.

Hi, @mustafakolkattawala!

Thanks for getting in touch.

Please ensure that you’re using the App Password instead of using your account password. In case it helps, here is a guide on how to generate an App Password in Outlook and how to use it.

If this doesn’t help, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Tools? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

Thank you.

Hi, @nejc!

Thank you for reaching out, and we’re sorry for the trouble.

We are looking into this issue and will update you as soon as we have more details.

We appreciate your patience with this!

Hi, @kokochin and @captaincrank!

Thank you for getting in touch, and we’re sorry for the trouble.

We are looking into the issue and will update you as soon as we have more details.

We appreciate your patience with this!

Hi, @charlottereynolds.

We haven’t heard back from you, so we’ll be closing this thread for now. If you still need assistance, feel free to respond to the thread again and we’ll be happy to help.

Kind regards.

Hi, @cudnepodkarpackie!

Thank you for taking the time to leave the review.

We’re glad to hear that the WP Mail Logging plugin is working out well for you.

Have a good one ??

Hi, @f1alan!

Thank you for your patience.

We can confirm that it’s a WP Mail Logging plugin issue. The issue occurs because some plugins use the wp_mail_content_type filter to set email content type instead of headers. So, the content type is available only during email sending requests. We’ll cover this case in the next plugin releases.

Thank you for pointing this out to us.

Kind regards.

• This reply was modified 1 month, 2 weeks ago by Victoria Sakal.

Hi, @atlanticadigitalnet!

Thank you for taking the time to leave a review! We hope you continue to have an awesome experience using WP Mail SMTP.

Enjoy! ??

Hi, @samysalahgad!

Thanks for getting in touch!

This happens because you’re sending through your Gmail account, so Gmail puts a copy in your “Sent” folder.

Unfortunately, we’re unable to change that behavior since it’s handled on the mailer, Gmail, side of things.

Kind regards.

Hi, @justinm1!

Please note, that you’ve opened a support thread for the WP Mail SMTP plugin. If you use the Post SMTP plugin, please share your issue with their support team.

But generally, when you have trouble getting emails, such an issue could occur if the needed DNS records (SPF, DKIM, DMARC) are not added, or set up incorrectly, and/or your email deliverability score is low because previously you were sending not authenticated emails or you are blacklisted.

You need to make sure that you’ve followed all the steps on how to set up a mailer.

Also, check your email deliverability score here. And you’ll get a report with issues and ways to improve.

If everything is set up correctly, please, reach out to the Post SMTP support team and your chosen mailer support about the status of those emails. They’d hopefully be able to help!

Hi, @charlottereynolds!

Thanks for getting in touch, and we’re sorry that you are facing issues.

When you get a chance, please, share your website’s error log. These should hold a record of anything going wrong in the plugin/site with more specific details.

In case it helps, here is a guide on how to find and access WordPress error logs.

Thank you.

Hi, @lishan89!

Thanks for taking the time to leave a review. We’re glad to hear WP Mail SMTP is working out for you and is easy to use.

Have a great day! ??