Saleem Summour

Hi @beatcore,
Glad to hear that it worked! Your review would mean a lot and help us improve. You can leave one here:
Leave a Review

Thanks!

Hi @beatcore ,

The issue is that the DHL plugin does not automatically retrieve custom fields like _billing_hausnummer. However, you can manually pass this field using the pr_shipping_dhl_label_args filter.

Try adding the following code snippet to your theme’s functions.php file:

add_filter('pr_shipping_dhl_label_args', function($args, $order_id) {
    $order = wc_get_order($order_id);
    $street_number = $order->get_meta('_billing_hausnummer'); 

    if (!empty($street_number)) {
        $args['shipping_address']['address_1'] .= ' ' . $street_number;
    }

    return $args;
}, 10, 2);

For reference, you can check the DHL plugin documentation here:
Can I send custom arguments to DHL?

Hi @gerdneumann,

DHL for WooCommerce does not officially integrate with PayPal’s package tracking feature, and we don’t add tracking details to PayPal. It’s possible that WooCommerce or another plugin is handling this automatically.

You can test this by disabling DHL for WooCommerce and checking if tracking still appears in PayPal. Let us know if you need any further help!

Best regards,

Hi @dervonz ,

Yes, the snippet should still work, but please ensure the following:
-The weight in your WooCommerce settings is correctly configured in kilograms.
-The product code W62WP is still supported for Warenpost International. You can confirm this with DHL.

If the snippet isn’t working, try debugging by:
Check for any errors in the WooCommerce logs under WooCommerce > Status > Logs > DHL.

Best regards,

Hi @1stsol,

Currently, DHL does not provide an API for address validation that can be integrated into the checkout process. The address validation feature is available only on the back end as part of DHL’s service.

If DHL introduces an API for this functionality in the future, we will consider adding support for it in the plugin.

Let us know if you have any other questions.

Best regards,

Hi @welovebold ,

Thank you for reaching out!

The error “SOAP-ERROR: Encoding: object has no ‘countryCodeOrigin’ property” occurs because the Country of Manufacture is missing for the product. To resolve this, please ensure that each product has a Country of Manufacture set in the product settings.

You can find detailed instructions on setting this up here:
DHL WooCommerce Documentation – Product Settings

Additionally, we highly recommend switching to the REST API instead of SOAP, as DHL will be discontinuing SOAP support soon. Using REST API ensures better compatibility and long-term support.

Let us know if you need further assistance!

Hi @lenda,

Thank you for contacting us regarding this issue. Please send us the log file associated with the error to help us investigate further.

You can find the log file under WooCommerce > Status > Logs > DHL, and send it to our support email at [email protected].

This will help us identify the root cause and assist you more effectively.

Hi @slnikohamalainen ,

Thank you for reporting this! We’re already working on it and will have it resolved soon.

We appreciate your patience and understanding.

Hello @mojostore ,

We’re thrilled to hear that your issue has been resolved! Thank you for letting us know. If you’re satisfied with the plugin and our support, we’d greatly appreciate it if you could share your experience in a review here.

Your feedback inspires us to keep improving!

Best regards,

Hello @feraldo111,

We wanted to check in and see if the solution worked for you. Your feedback is important to us, and if everything is running smoothly, we’d be grateful if you could take a moment to share your experience by leaving a review here.

Thank you for choosing our plugin, and feel free to reach out if you need further assistance!

Best regards,

Hello @janni1887,

We wanted to check in and see if the solution worked for you. Your feedback is important to us, and if everything is running smoothly, we’d be grateful if you could take a moment to share your experience by leaving a review here.

Thank you for choosing our plugin, and feel free to reach out if you need further assistance!

Best regards,

Hello @wpress0099,

We’re thrilled to hear that your issue has been resolved! Thank you for letting us know. If you’re satisfied with the plugin and our support, we’d greatly appreciate it if you could share your experience in a review here.

Your feedback inspires us to keep improving!

Best regards,

Hello @psorn,

We wanted to check in and see if the solution worked for you. Your feedback is important to us, and if everything is running smoothly, we’d be grateful if you could take a moment to share your experience by leaving a review here.

Thank you for choosing our plugin, and feel free to reach out if you need further assistance!

Best regards,

Hello @dennisr1,

We’re thrilled to hear that your issue has been resolved! Thank you for letting us know. If you’re satisfied with the plugin and our support, we’d greatly appreciate it if you could share your experience in a review here.

Your feedback inspires us to keep improving!

Best regards,

Hi @hendrikberner,

Thank you for your message.

We’re aware of the changes from DHL Warenpost to DHL Kleinstpaket and are working on an update.

The new version will be released very soon to ensure everything works smoothly.

Thank you for your patience!

Best regards,