Saleem Summour

Hi there,

The issues you’re describing with tracking links showing raw HTML and customer emails not being sent could be caused by a conflict with another plugin or a custom email template override in your WooCommerce setup.

Please check the following:

1. Plugin Conflict: Temporarily disable other plugins (except DHL and WooCommerce) and test if the issue persists.
2. Custom Email Templates: Verify if you are overriding any WooCommerce email templates in your theme or child theme. If so, ensure they are updated and compatible with the latest version of the DHL plugin.

Let us know if the issue continues after performing these checks, and we’ll assist you further.

Hi @tylonhh,

Thank you for reaching out!

It seems that the issue you’re describing is related to the Germanized plugin rather than our DHL Shipping Germany for WooCommerce. However, I’ll still suggest a possible solution that might help:

You can try adding the following custom CSS to your theme under:
Appearance > Customize > Additional CSS

/* Ensure the Packstation modal displays correctly */
.wc-gzd-modal-content.active[data-id="pickup-location"] {
    display: block !important;
    z-index: 9999; /* Bring modal to the front */
}

.wc-gzd-modal-background.active {
    display: block !important;
    z-index: 9998; /* Ensure the background overlay is visible */
}

What This Does:

• Forces the modal to display when active.
• Ensures it appears on top of other elements.

If the issue persists, I recommend reaching out to the Germanized plugin support team for more specific assistance, as they’ll have deeper insight into their modal implementation.

Hi @wpress0099,

Thank you for sharing the logs and the detailed explanation.

We’ll review the information you’ve provided and follow up with you directly via email to keep you updated on our findings.

Thank you for your patience and cooperation.

Hi @wpress0099,

Thank you for sharing the error message.

What we actually need is the DHL log file specifically related to the plugin. You can find it in:

WooCommerce > Status > Logs > DHL

Please download the relevant log file and send it to us at dhlsupport(at)progressus.io

This log will help us better understand the issue and provide a more accurate solution.

Thank you for your cooperation, and we’ll do our best to resolve this quickly.

Hi @janni1887,

Thank you for reaching out!

Yes, you can use the pr_shipping_dhl_label_args filter to automatically select a Warenpost label based on the order weight. Below is an example you can use:

add_filter( 'pr_shipping_dhl_label_args', 'set_dhl_product_per_weight', 10, 2 );  
function set_dhl_product_per_weight( $args, $order_id ) {  
    if ( $args['order_details']['weight'] <= 200 ) { // 200 = 200 weight units (g, kg, etc.) depending on WooCommerce settings.  
        $args['order_details']['dhl_product'] = 'V62WP'; // Warenpost International or adjust based on your product code.  
    } else {  
        $args['order_details']['dhl_product'] = 'V01PAK'; // Standard Parcel Product Code.  
    }  
    return $args;  
}

Make sure to adjust the product codes (V62WP for Warenpost, V01PAK for Parcel) to match your DHL account configuration.

This snippet will automatically select the appropriate DHL product based on the order weight during bulk label creation.

Let me know if you encounter any issues or need further assistance!

Hi @wpress0099,

Thank you for reaching out, and I’m glad to hear you find the plugin helpful.

Regarding the issue with automatic label creation for shipments outside of Germany, we recommend checking if there is a default service on the “Shipping Label Settings” that might not be applied to international shipments.

To investigate further, please:

Share the relevant logs from WooCommerce > Status > Logs > DHL with us at dhlsupport(at)progressus.io (replace (at) with @).
Let us know if you have a staging site where we can safely test and replicate the issue. If available, please provide the credentials.

We’re here to assist and ensure this issue is resolved as quickly as possible.

Hi @feraldo111,
I’m sorry for the frustration you’re going through.

The issue you’re describing could be related to the billing number or product settings. To help figure this out, could you please:
Get the plugin logs from (WooCommerce > Status > Logs > DHL ) and share the logs with us at dhlsupport(at)progressus.io.
Let us know if you have a staging site where we can test this further.

Once we have this information, we’ll do our best to get this sorted for you.

Thank you for your patience, and I’m here to help!

• This reply was modified 3 months, 1 week ago by Saleem Summour.

Hi @odelucas ,

Could you please check if the product in the order has a value set for “Country of Manufacture (DHL)”? If it does, kindly try regenerating the label. Additionally, please ensure the plugin is updated to the latest version.

If the issue persists, please share the log file with us for further analysis. You can find it here:

• WooCommerce > Status > Logs > DHL

Once located, please send the log file to [email protected].

Hi @yuserix,

You’ll need access to your hosting files, either via FTP or your hosting file manager.

The label folder is located at: wp-content > uploads > woocommerce_dhl_label.

If you don’t have access to these files, please ask your hosting provider to check it for you.

Hi @yuserix,

Have you tried refreshing the Permalink settings? You can do this by going to Settings > Permalink and clicking Save Changes.

Please note that the download link won’t work if the “Plain” permalink option is selected. Also, ensure that the upload folder has the correct permissions set to 775.

Afterward, try recreating the label.

If the issue persists, please send us the DHL log from WooCommerce > Status > Logs > DHL for the same day the label was created. You can email it to us at [email protected].

Thanks!

Hi @sensusdata ,

You can set the tracking note as private to prevent it from being sent to the customer. Additionally, make sure the “Add tracking text in completed email” checkbox is disabled to ensure it’s not included in the completed email.

Please refer to the attached screenshot for guidance.

I hope this addresses your request!

Hi @donatory ,

Unfortunately, we don’t have experience with the plugin you mentioned. It looks like your current code alters the reference. I would recommend reaching out to the plugin author for guidance on how to retrieve the correct invoice number.

Hello @gerdneumann,

Appreciate your notification. We are actively addressing this issue and will have it resolved in our upcoming release.

Hello @oleksaaa,

Could you kindly verify if you are using your updated username and password, along with the correct EKP number? To locate your EKP number, please refer to this documentation: How to Find My EKP Number

Additionally, would you please review @cartisan’s comments regarding the selection of SOAP for the API?

Hi @baldner,

Could you try refreshing the permalinks in WordPress using the following steps:

1)In the WordPress admin area, navigate to “Settings > Permalinks.”

2)Click on “Save Changes.”

3)This will flush the permalinks and rewrite rules.

Then please re generate the labels to the orders