samd2020

Hi Yordan,

Thank you the mbstring extension has been activated and the packing slip is now working.

Unfortunately the pdf invoice section on the customer order page still isn’t working properly though. Here is how it looks on the page: https://ibb.co/mB8znm3

Under the plugin settings page general settings when choosing a template (even with the simple template), the section to the right still says “Document not available for order #39097, try selecting a different order.”

Here is the staus page now: https://ibb.co/gFjyy0W

Thanks for your help

Hi Yordan, thank you please see this link:

https://ibb.co/HzW5gZz

Also, on the right hand column there is still a “pdf packing slip” option and when we click on this it throws the following error:

Fatal error: Call to undefined function Dompdf\mb_internal_encoding()
/home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Dompdf.php (295)
#0 /home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Dompdf.php(269): Dompdf\Dompdf->setPhpConfig()
#1 /home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-pdf-maker.php(48): Dompdf\Dompdf->__construct(Object(Dompdf\Options))
#2 /home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(799): WPO\WC\PDF_Invoices\PDF_Maker->output()
#3 /home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(864): WPO\WC\PDF_Invoices\Documents\Order_Document->get_pdf()
#4 /home/(insert site here)/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(401): WPO\WC\PDF_Invoices\Documents\Order_Document->output_pdf('inline')
#5 /home/(insert site here)/public_html/wp-includes/class-wp-hook.php(308): WPO\WC\PDF_Invoices\Main->generate_pdf_ajax('')
#6 /home/(insert site here)/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#7 /home/(insert site here)/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#8 /home/(insert site here)/public_html/wp-admin/admin-ajax.php(188): do_action('wp_ajax_generat...')
#9 {main}

its ok i found the section causing the problem. thanks

Thanks Mark. I am aware of the guidelines but nothing I can find or change is fixing the issue. Would you have an idea which elements are causing the problem?

Thanks so much

thank you

actually its working in incognito mode on my iphone but not on desktop chrome browser incognito. So i guess its working?

Thanks again for all of your help!

yes still present in incognito mode ??

Thanks ashwin.

I added the line .single-product .woo-cat-list {display: none;} (with the word body at the front didnt work) to the style.css under @media only screen and (max-width:420px)

it hides them when i view them on firefox debug console after adding that but on google chrome or my iphone itself I can still view them?

• This reply was modified 5 years, 2 months ago by samd2020.

Thank you both so much that worked brilliantly.

While on that page, is there a way to get
a) the category accordion box to collapse initially; and
b) hide the ‘same day dispatch’ and ‘redarc reseller’ boxes on mobile but only on product page? I tried display: none for @media sections but it removes it from the homepage and other pages as well as the product page.

Thank you again,

Sam