I had also contacted UPS tech support to see if this was on their end, and I just received this message and am not sure how to respond to this, any insights or help would be greatly appreciated to try to figure out why these rates are not pulling in. thank you Susan
“Greetings!
I’ve reviewed your support request and will need to take a look at your request and response files.
Please provide the header and body of the API request. For security purposes, leave the security elements in place but redact the authorization credentials. When you provide the files in your response, attach them in either RAW or TEXT format in a ZIP file.
If you have a SOAP, XML, or JSON integration, you will need to debug your application to obtain the XML/Soap/JSON request and response files.
If you are unable to obtain these files, please contact someone in your company who can assist you. This may be a developer in your IT department or someone that has access to your API console. If needed, you can forward this email thread to the person or group who is responsible for managing your API solution. ?
Please include additional information or screen captures that you’d like to add to the original request.
Lalit
UPS Developer API Support”
