sarahdiggins

hi again

Oh so much good info here!

Firstly, it looks like the support is getting in touch finally.

You are also right about the WordPress version – I was hesitant becuase some of our plugins have not been tested with this version and we have a LOT of plugins.

We had wondered if someone had hacked our system. there are only 2 people who know the password and one is the MD and one is me. I did change the password today just in case. We’re a very small company – the MD, our Production Manager who makes the juices and me who does the marketing and sales (and unfortunately who has to wear the IT hat, which I do very badly).

I will certainly contact our web hosting company too – that’s a good idea. I don’t really know what CPanel is.

We’re thinking that if we cannot get a resolution from WordPress that we’d use xxxxxxx – do you know of them? They seem to have good reviews.

Once again, thank you for being so kind and helpful, I’m really grateful.

best wishes, Sarah

• This reply was modified 6 years ago by Steven Stern (sterndata).
• This reply was modified 6 years ago by Steven Stern (sterndata).

hi @jnashhawkins
Thank you – you have been so helpful ??

I have contacted Woocommerce and am waiting for them to get back to me.

I couldn’t find a telephone line for their support desk – do you know if one exists please?

best wishes, Sarah

hi and thank you again.

I deactivated Clean Talk yesterday and this morning we have had another cancelled subscription order so I don’t think that was the cause.

If anyone else has any ideas I would be very grateful for support because I have no clue what to do to solve this problem.

Thank you.

@jnashhawkins I don’t really know what you mean by Horsepower is Cheap…

thank you so much for your quick reply.

I have disabled this plugin but I don’t know where to see the logs.

I did create the website but am not a technical person so am a bit out of my depth when things go wrong.