sarahsas

Hi @raldea89 yes I tried putting the custom template there and it did not work yesterday, but it appears to be working today when I tested it again, so it was likely a caching issue yesterday. Thanks for following up! Here’s screenshots for your reference just in case… https://imgur.com/a/hV88IQs

Thanks so much!

@raldea89 This method works great if I use the template=”mytemplate” in the [downloads] shortcode. However, your instructions on how to make it the default template in the settings doesn’t seem to work. The instruction text below the box you reference says “Choose which template is used for?[download]?shortcodes by default (this can be overridden by the?format?argument).” – which to me means it overrides the “download” shortcode, rather than the “downloadS” shortcode – and when I visit the TEMPLATES tab under General Settings, it says “None of Download Monitor’s output templates are being overridden by your theme.” – is there a way to override the “downloadS” template somewhere in the settings instead?

Hi @raldea89 Thank you so much, this makes perfect sense. I’ll give it a shot and report back if there are any issues. Thanks so much for your guidance, this is great.

Thanks @essekia! that works great in mobile. Wondering if it’s possible to add a px value for an offset in desktop for when there is a sticky header?

Hi @essekia, super, can you advise when this update is released and how to find the new setting in the settings admin area? I can’t see anything yet… thanks!

Hi @essekia, I’m just following up on this scroll to open accordion issue?

Hi @themehighsupport, thanks for your response, but I think you have misunderstood. I’m not trying to change the html in the web browser input field.

I’m trying to change the response that is rendered in the WooCommerce order confirmation emails. So when an order is placed and I have added a field that is a date input, the email that gets sent renders the date as yyyy-mm-dd.

I have used other plugins that add custom checkout fields and when the emails get sent, the format is also different, each plugin sends the email slightly differently, so I assume this is customizable based on the plugin settings, which is why I’m asking you?

Can we change the format that gets delivered in the email settings from your plugin to mm-dd-yyyy?

Thanks @essekia, we have launched dev site live today, so the URL has changed – the permalinks should stay the same though:

New FAQ page: https://shoprma.com/frequently-asked-questions/

@essekia are you talking about if you load the page with an anchor link in the url, like this? https://rma2024new.wpenginepowered.com/frequently-asked-questions/#hfaq-post-273

With the “On Load Scroll to delay” settings field you added, I’ve already got that set to 2 seconds and that’s working fine:

The issue I’m referring to happens when you’re already ON the page and you click around between the questions in general https://rma2024new.wpenginepowered.com/frequently-asked-questions

For example if the first question is expanded and I click on the last question, the browser does not scroll down to the top of the last question. This is particularly an issue in mobile, see screen record of example:

[video src="https://rma2024new.wpenginepowered.com/wp-content/uploads/2024/02/Screen_Recording_20240229_082328_Chrome.mp4" /]

Is there a different setting somewhere else that you are referring to?

Hi @essekia, so it looks like the anchor link aspect is working, but when you navigate through the list of FAQs and open a new FAQ, the browser is not automatically moving to the new open FAQ – see here:

https://rma2024stg.wpenginepowered.com/frequently-asked-questions/

Particularly in mobile view, this is causing an issue for example, if you’re on a phone and reading the first question “WHAT SHOULD I WEAR ON MY WHITEWATER RAFTING TRIP” and you read all the way to the bottom and then click the next question “HOW DO I GET THERE”, you can see the question disappears because the answer content is much shorter than the previous one, and you have to scroll up the page quite a bit again to find the answer – is this also related to the Divi theme conflict from earlier? Or is there a setting we can enable to scroll to open accordion always?

Please advise, thanks!

@essekia, super thanks so much for investigating, the delay option works great!

Hi @raldea89 thank you, yes that appears to have been the issue. I removed my added line calling the old jQuery and updated my custom script to jQuery instead of $ and there is no longer a conflict. Thanks for your guidance!

Hi @beatrice12, I think I found the conflict. I have some custom code in the functions.php file of the child theme added to create a sticky header, as follows:

add_action( 'wp_head', function () { ?>
<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js"></script>
<script type="text/javascript">
  
 $(window).scroll(function() {
    var scroll = $(window).scrollTop();
    if (scroll >= 1) {
        $('header').addClass("sticky");
    } else {
        $('header').removeClass("sticky");
    }
});
</script>

This code has been there for months with no updates, but it only recently seems to affect the slider functionality of your testimonials. If I comment this code out, the slider functionality returns. Any thoughts why this would happen?

following up on this issue, i’ve updated all plugins and software and tried playing with the settings, it still will no longer scroll at all? help??

@pperez001 YES that works perfectly, thank you! I already had something similar in my functions file but the targeting was more specific, so this helps more broadly apply the change on the whole site anyway, so thank you so much!