Sarai Acevedo

Hi @imsalud (Jhon Rosas),

Please kindly check your email.

Hi @simbian,

While we’re testing this on our end, could you try removing the translation from lines 31 and 38 in wp-content/plugins/content-control/content-control.php to see if that resolves it for you?

Hey everyone,

An update was released this morning, which includes a fix for the popup ID displaying in the footer.

Can you please update to Popup Maker version 1.20.1?

Thanks again for your patience.

Hello @nrtdesign,

Thanks for reaching out!

You can adjust the width of the popup to fix the positioning of the close button with the content. Please see here: https://share.wppopupmaker.com/wbuxjmgN.

Feel free to reach out if you have any more questions.

Hello @hhuesca,

Thanks for reaching out.

This can occur when the theme thinks there’s an extra scrollbar and shifts the page to make room for it.

To fix this, could you place a check in the box next to ‘Adjust the right padding’ located in the ‘Misc’ section of your Popup Maker Settings? See here: https://share.wppopupmaker.com/NQu5wQpz.

Here’s a helpful guide about What Causes That Shifting.

Feel free to reach out if you have any more questions.

Hello Christina,

Thanks for reaching out.

You should be able to add your styles to your theme’s style sheet.?Here’s?some helpful information about this.

Feel free to reach out if you have any more questions.

Hello @srd75,

Thanks for reaching out! Sorry for the trouble you’re experiencing.

We were able to confirm that it’s displaying popup 7436. See here:?https://share.wppopupmaker.com/5zuvP8dR.

Could you please share with us which type of click trigger you’re using?

Could you try assigning the element to the popup through the block editor? Please see here:?https://share.wppopupmaker.com/BluqWjKR.

Here’s some helpful information about our Click Open Trigger Settings.

Let us know how it goes.

Hi Ronny,

We sent you a follow-up in the ticket.

The fix will be included in the next update.

Don’t hesitate to reach out if you have any more questions or concerns.

Hey @freddan,

Thanks for your response. Just wanted to let you know we responded to you in the support ticket. The recommendation was a CSS fix.

Please let us know if you have any more questions or concerns.

Hey @frogdogtech,

Sorry for the trouble you’re experiencing.

The field to change the cookie time expiration value is located in the same area as it’s displayed in the documentation.

If the cookie settings aren’t displaying, a theme or plugin might be interfering with Popup Maker.

Could you please check this by temporarily deactivating your third-party plugins except for Popup Maker and switching to a default WordPress theme?

Then, activate each plugin one at a time to see if it gives you the same error.

Hey Danny,

Could you please check if the ‘’Open Popup” in your Contact Form 7s Form settings under popup settings is also not checked?

If you do decide to place a check in the “Close Popup” option under the popup settings page in your Form settings in Contact Form 7, could you please make sure there is at least a two-second delay set to it so that the message has a chance to display?

Here’s some helpful information we found from Contact Form 7 about Editing messages and Tag syntax.

Let us know if you have any more questions.

Hi @rchinchilla,

Thank you for reaching out. Sorry for the trouble you’re experiencing.

Could you please provide some more insight on how the menu options are set up for the custom role?

We’ll wait for your response.

Hi @momo2005,

Thanks for reaching out.

It appears the button “Kontakt” is redirecting to the following page: https://homeservice-sylt.de/kontakt/.

Here’s a helpful guide on how to Trigger a Popup from a Link URL.

Also, here’s some helpful information about Shortcode: Popup Triggers.

Let us know if you have any more questions.

Hello @kendawes,

Thanks for reaching out!

When you say target the popup from a direct url, do you mean to trigger the popup from the URL?

Here’s our guide on how to Trigger a Popup from a Link URL.

If instead you’d like to add a custom link to your menu item, you’ll find this guide helpful.

Feel free to reach out or submit a ticket to our Support team if you have any more questions.

Hi @michelles00,

Thanks for reaching out. Sorry for the trouble you’re experiencing.

Could you tell us how you’re triggering the popup and if you’re using cookies?

Here’s some helpful information: https://docs.wppopupmaker.com/article/556-troubleshooting-your-first-popup.